Who You Are
The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques.
Reporting to our Holliston, MA office, the Associate Field Service Engineer will provide support to customers in Massachusetts, Rhode Island, Maine, Connecticut, New Hampshire, and Vermont with on-site repair, troubleshooting and /or maintenance services for CNC's and related system peripheral equipment.
How It's Done
- Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager.
- Actively participate in on-the-job training and classroom instruction.
- Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
- Report quality problems to the appropriate manager/supervisor as they are encountered.
- Control inventory as assigned.
- Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
- Maintain all company-provided equipment, including tools.
- Travel as required within company-provided directions and guidelines.
- Travel to customer sites with some overnight travel ranging from 2-3 nights per month.
- Able to travel by airplane for training purposes/ meetings as needed.
- Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service
- Engineer's level of expertise.
- Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer.
What You Need
- High School Diploma or GED.
- Associate's or bachelor's degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field preferred.
- Two years of relevant experience in a technical customer support or field service environment preferred.
- Transport equipment and parts (weighing up to 75 pounds) to customer locations.
- Ability to diagnose and problem-solve.
- Ability to make preliminary selections and adaptation of engineering alternatives.
- Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
- Good oral and written communication skills.
- Troubleshooting ability.
- Use of diagnostic tools.
- Flexibility in traveling 80% - 90% to customer sites.
- Must have or be able to obtain a valid driver's license.
- Must be able to drive throughout the organizations service area for business as required.
- Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes.
It's Your Move
At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.
Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck—and thank you for your continued dedication to FANUC America.
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $51,917 - $83,283 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.
Sponsorship is not provided for this position.
Equal Opportunity Employer, including disabled and veterans.
