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IT Helpdesk Analyst

The Silk Companies LLC -
Warwick, RI

Quick Apply

Job Details

Full-time

Qualifications

Mobile device support
Technical support via phone
IT user and group management
Phone communication
Wireless Access Point implementation
IT system monitoring
In-person customer service
Wireless network configuration
Mid-level
Phone customer support
VoIP
Internal employee customer service
Desktop (troubleshooting support)
Office equipment installation
Networking hardware installation
Networking equipment (troubleshooting support)
Network security appliance implementation
Desktop administration
Communication skills
Technology infrastructure engineering
Mobile devices

Full Job Description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We work hard but also know how to incorporate some fun through team building challenges. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
Provide customer service by supporting enterprise PC, VoIP, and mobile devices
Champions IT policies and best practices
Configures user accounts through active directory and other proprietary systems
Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and scanners
Analyzing and monitoring systems and reports
Participates in other duties as assigned

***The IT Helpdesk Analyst must live within a commutable distance to the Warwick, RI office.***

***IN OFFICE POSITION IN WARWICK RI ***

Quick Apply

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