Top 35 Mortgage servicing Jobs in Providence Ri

Customer Service Representative
Rhode Island Housing —Providence, RI
- $51,896 - $62,276 a year
- Full-time
- Spanish
- Research
- Mid-level
- Dental insurance
- Tuition reimbursement
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Commercial Loan Servicing Representative
Shoreham Bank —Warwick, RI
- From $24 an hour
- 8 hour shift
- Customer service
- Writing skills
- Office
- Health insurance
- Dental insurance
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12d
Contact Center Representative
Bristol County Savings Bank —Taunton, MA
- $20 an hour
- 8 hour shift
- Spanish
- Research
- Mid-level
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MEMBER SERVICE REPRESENTATIVE
Charter Oak Federal Credit Union —Dayville, CT
- $18.00 - $44.64 an hour
- Office
- Communication skills
- Entry level
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Retail Banker I (US) - Johnston, RI
TD Bank —Johnston, RI
- $22.50 - $29.00 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Retail Banker I (US) - Warwick, RI
TD Bank —Warwick, RI
- $22.50 - $29.00 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Paid time off
11d
Retail Banker II Float (US) - North Providence, RI
TD Bank —Providence, RI
- $23.25 - $30.75 an hour
- Full-time
- Basic math
- Mid-level
- Office
- Health insurance
- Paid time off
VP Mortgage Pipeline Valuation and Risk Modeling
Citizens Financial Group —Johnston, RI
- $161,000 - $214,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Senior Relationship Banker
BankNewport —North Kingstown, RI
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Office
9d
Commercial Portfolio Manager II (CRE)
North Easton Savings Bank —South Easton, MA
- $83,534.28 - $112,771.28 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Data analysis skills
5d
Commercial Portfolio Manager II (C&I)
North Easton Savings Bank —South Easton, MA
- $83,534.28 - $112,771.28 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Data analysis skills
5d
Sr. Collections Specialist
North Easton Savings Bank —South Easton, MA
- $23.00 - $30.50 an hour
- Full-time
- Hybrid work
- Bilingual
- Writing skills
- Research
Member Service Representative I/Member Service Representative II
People's Credit Union —Portsmouth, RI
- 8 hour shift
- Basic math
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Part Time (30 Hours) Associate Banker, Ashland Pond St Branch, Ashland, MA
JPMorganChase —Milford, MA
- $25.00 - $30.48 an hour
- Part-time
- High school diploma or GED
- Leadership
- Entry level
- Health insurance
- Tuition reimbursement
Universal Banker III
Bristol County Savings Bank —Greenville, RI
- $22 - $25 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Universal Banker
Rockland Federal Credit Union —North Attleboro, MA
- $22.50 - $24.00 an hour
- Full-time
- Mid-level
- Office
- Mentoring
- Profit sharing
- AD&D insurance
Quick Apply
Assistant Loan Operations Manager
unibank —Whitinsville, MA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Float Banking Center Specialist
Country Bank for Savings —Uxbridge, MA
- $22 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Tuition reimbursement
Quick Apply
Relationship Growth & Engagement Specialist
unibank —Whitinsville, MA
- $21 - $25 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
Quick Apply
Residential Loan Servicer
SCU Credit Union —Brockton, MA
- $21.00 - $24.50 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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mortgage servicing jobs near providence ri

Customer Service Representative

Rhode Island Housing -
Providence, RI

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Job Details

Full-time
$51,896 - $62,276 a year

Benefits

Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Lunch & learns

Qualifications

Customer records maintenance
Personal service client interaction documentation
Escrow
Spanish
Managing customer accounts
Loan payment processing
Customer relationship building
Email customer support
Technical support via phone
Compliance with loan regulations
Audit report preparation
Account maintenance
Phone communication
Payment processing
Mortgage compliance
Associate's degree in Business Administration
Bank transfers
Process improvement
Training material drafting
Research
Mid-level
Real Estate Settlement Procedures Act (RESPA)
3 years
Financial issue resolution
Audit Reporting
Managing clients in a customer support role
Analysis skills
Mortgage customer account management
Customer engagement
Data conversion

Full Job Description

RIHousing – Customer Service Representative
Salary - $51,896.00 - $62,276.00

Please note: This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job-related qualifications.

What we are all about:

We are seeking a dynamic professional to serve as a Customer Service Representative within our Loan Servicing Department. At RI Housing, Customer Service Representatives (CSRs) serve as the primary liaison between the Agency and our customers. In this role, you will provide accurate information about our products, address billing inquiries, resolve customer concerns, and offer effective solutions. You will communicate through multiple channels, including phone and email, and will be responsible for researching and resolving more complex service issues as they arise.

This is an in-person position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for in‑person collaboration and active engagement within our office environment.

What you’ll do daily:

This role performs a variety of customer service and research functions in alignment with investor guidelines and internal policies and procedures. You will be cross‑trained across all customer service tasks and will support the Loan Servicing team through the following responsibilities:

Process Daily Customer Requests

You will handle a wide range of customer‑initiated requests, including:

Name and address changes
ACH setup and removal requests
NSF notices
Issuance of privacy notices
New loan setup
Processing and tracking returned mail
Preparing Welcome Packets as required by the Consumer Financial Protection Bureau (CFPB) and the Real Estate Settlement Procedures Act (RESPA)
Producing mortgage discharges in accordance with Rhode Island and Maine state laws
Preparing and producing loan subordination packets following internal processes, procedures, and risk guidelines
Processing one‑time borrower payments (electronic and non‑electronic)
Preparing and submitting monthly MERS audit reports at the request of the Supervisor

You will research and resolve customer complaints and inquiries by:

Reviewing mortgage file documentation
Analyzing data to determine appropriate actions
Ensuring timely and accurate responses
Maintaining customer satisfaction and fostering positive borrower relationships

You will complete tasks governed by federal, investor, and state regulations, including:

Loan payoff requests
Final loan payments
Mortgage discharges
Subordination agreements

Additional responsibilities include:

Assisting the Supervisor with data mapping for manual conversions
Supporting the development of training materials for processes and procedures
Providing cross‑functional servicing support during peak periods
Assisting with special projects as assigned
Researching and resolving lost payments

How you will make an impact:

As a Customer Service Representative, you will help ensure a positive borrower experience and support the accuracy of our servicing operations by:

Delivering professional customer service by phone, email, and occasional in‑person interactions
Actively listening, asking clarifying questions, and providing clear, accurate information
Offering basic technical support for customers using our online portal
Responding to written inquiries with clear, professional communication
Researching and resolving complex customer issues in accordance with policies and regulations
Documenting all customer interactions in the system of record
Applying general knowledge of RI Housing loan products and basic escrow/RESPA requirements
Supporting special projects and contributing to process improvements as needed

What success looks like in this position:

Three years of customer service experience in a mortgage or consumer finance customer service setting.
Strong customer focus, communication, listening, and analytical skills.
Effective written communication skills.
The ability to work in a fast-paced environment and to multitask is imperative.
Ability to work with limited direct supervision.
Strong computer skills and the ability to use standard Microsoft Office software.
Bilingual ability preferred (particularly Spanish or Portuguese).
Business Certificate or associate’s degree in business administration or related field preferred, or equivalent work experience required.

Not sure if you meet all the qualifications? Let us decide!

Why RIHousing:

Mission-Driven Organization
Mentorship Program
Lunch and Learn Series
Employee Recognition Programs
Dedicated Workforce
Parking Stipend
Medical/Dental/Vision/Life Insurance
Paid Time Off
Retirement Options
Education Reimbursement
Onsite Fitness Classes
Volunteer Days
Winner of “Best Places to Work” 2016, 2018, 2019, 2021 – 2026
Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2026
PBN's Healthiest Employers of RI 2025 & 2026

About RIHousing:

RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.

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Refine Your Search

mortgage servicing jobs in providence ri

Customer Service Representative

Commercial Loan Servicing Representative

Contact Center Representative

MEMBER SERVICE REPRESENTATIVE

Retail Banker I (US) - Johnston, RI

Retail Banker I (US) - Warwick, RI

Retail Banker II Float (US) - North Providence, RI

VP Mortgage Pipeline Valuation and Risk Modeling

Senior Relationship Banker

Commercial Portfolio Manager II (CRE)

Commercial Portfolio Manager II (C&I)

Sr. Collections Specialist

Member Service Representative I/Member Service Representative II

Part Time (30 Hours) Associate Banker, Ashland Pond St Branch, Ashland, MA

Universal Banker III

Universal Banker

Assistant Loan Operations Manager

Float Banking Center Specialist

Relationship Growth & Engagement Specialist

Residential Loan Servicer

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