Top 33 Reservation agent Jobs in Providence Ri

Guest Services Agent PT
Graduate Providence —Providence, RI
- $19 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
9d
Front Desk Agent
Hilton Providence —Providence, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
5d
Front Office - Desk Agent
Omni Hotels & Resorts —Providence, RI
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
12d
Front Desk Agent
Hampton Inn & Suites PVD Warwick Airport —Warwick, RI
- $16 - $18 an hour
- 8 hour shift
- Hotel
- Organizational skills
- Computer skills
- COVID-19 protective measures
Quick Apply
2d
Front Desk Agent
Warwick Fairfield Inn & Suites —Warwick, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Agent (Seasonal)
Seastreak LLC —Providence, RI
- $16 an hour
- Seasonal
- Office
- High school diploma or GED
- Computer skills
Quick Apply
Airport Passenger Service Agent (Breeze) - PVD
Unifi Aviation, LLC —Warwick, RI
- $16.50 an hour
- Overtime
- 18 years or older
- Working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Airport Agent - Customer Service & Ramp (Part-Time) (PVD)
United Ground Express —Warwick, RI
- $16.50 an hour
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid training
- Health insurance
Quick Apply
11d
Night Auditor Part Time
Hampton Inn & Suites PVD Warwick Airport —Warwick, RI
- $16 - $18 an hour
- 8 hour shift
- Hotel
- Organizational skills
- Computer skills
- Employee discount
Quick Apply
2d
Hotel Front Desk Agent - 7AM-3PM
Hampton Inn Coventry —Coventry, RI
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent at Castle Hill Inn
CASTLE HILL INC —Newport, RI
- $20 - $22 an hour
- Part-time
- Hotel
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Hotel Front Desk Agent (Overnight and 3PM-11PM Shifts)
Buffalo Lodging Associates, LLC —Lincoln, RI
- Overnight shift
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Coventry Residence Inn by Marriott —West Greenwich, RI
- $16 - $18 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Ticket Agent / Customer Service Representative (Seasonal)
Rhode Island Fast Ferry —North Kingstown, RI
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Guest Services Agent
The Pell —Middletown, RI
- $18 - $21 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
8d
Front Desk Agent
Newport Harbor Hotel —Newport, RI
- From $19.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
PM Front Desk
Sonesta —Middletown, RI
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Front Desk Agent
Holiday Inn South Kingstown —Saunderstown, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
9d
Guest Services Associate/Front Desk Agent
Homewood Suites Newport Middletown —Newport, RI
- $17.00 - $17.50 an hour
- Part-time
- Basic math
- English
- Hotel
- Paid time off
- Employee discount
Quick Apply
2d
Reservations Agent, Seasonal
Gurney's Inn Resort & Spa —Newport, RI
- $19 an hour
- 8 hour shift
- Sales
- English
- Office
- Dental insurance
- Vision insurance
Quick Apply

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Guest Services Agent PT

Graduate Providence -
Providence, RI

Apply Now

Job Details

Part-time
$19 an hour
9 days ago

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

reservation agent jobs in providence ri

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