Summary: To support the Hotel Manager in running his/her team in order to provide the promise to each customer, while maintaining a successful, profitable Hotel.
This position reports to the General Manager and exercises supervisory responsibility over hotel operations staff, either directly or through subordinate department supervisors. The Assistant General Manager supports the General Manager in directing, coordinating, and evaluating the work of employees; ensuring compliance with company policies and service standards; addressing guest and employee issues; and assisting with hiring, training, coaching, scheduling, and performance-related matters.
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Willingness to accept the most effective role
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Maintaining proper staffing levels within assigned departments
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Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs
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Ensures proper security of staff and guests
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Development of departmental budgets
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Controlling expenses
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Must be able to work all shifts
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P & L compliance
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Assist with sales calls
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Achieving occupancy goals
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Responsible for P & L, checkbook, and expense controls
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Oversight of Housekeeping, F & B, and one other department as directed by the General Manager
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Maintaining brand standards
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Keeping employee training current with corporate and brand standards
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Ensure complete guest satisfaction
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Provide direction to subordinates as necessary
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Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
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Train and develop employees for promotional opportunities
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Other duties as specified by the General Manager on an "as needed" basis
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Must respond to voice mail messages within four business hours, and outgoing voice mail greeting must state that calls will be returned within four business hours
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must be able to work nights, weekends, and holidays
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Continuously grow and improve through training and development.
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Bachelor’s degree in Hospitality Management or related field.
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Minimum three years’ experience as an Operations Manager, Front Office Manager or Department Manager in a full or select service hotel environment with a major chain
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Proven track record of delivering excellent guest service scores/3rd party review sites.
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Knowledgeable of sales initiatives and principles of revenue management.
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Detail oriented; Highly organized; Team player
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Excellent leadership skills with a handson, lead by example work style
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Ability to communicate company vision effectively and consistently
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Ability to read, write, and speak English fluently; Superior verbal, written, and presentation skills
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Excellent oral and written communication skills
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Active listening and observation skills
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The ability to understand verbal and written directions, as well as workplace safety signage.
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Knowledge of Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)
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Knowledge of other hotel operating systems
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Willingness and ability to learn additional software packages as they relate to the business
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Ability to type 45 words per minute
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Working knowledge of financial/accounting procedures.
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Ability to submit timely and accurate periodic standard, ad hoc and other reports as assigned. Ability to operate basic office equipment such as copier, facsimile, computer, typewriter, calculator, and telephone
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Ability to work under pressure, deal with deadlines and stressful situations.
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Ability to be flexible with constantly changing environment.
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Must be willing to “pitchin” and help co workers with their job duties and be a team player.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
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Ability to work with little direction, maintaining confidentiality and professionalism
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Ability to establish strong interpersonal relationships with team members
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list or responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company without notification.
