Top 13 Computer network support specialist Jobs in Provo, Ut

Help Desk Team Lead
Agency VA —Pleasant Grove, UT
- $55,000 - $58,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Paid holidays
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11d
IT Helpdesk Technician
Mo' Bettahs —Lehi, UT
- Full-time
- Up to 50% travel
- Mid-level
- Office
IT Helpdesk Support Specialist I
Asbury —Draper, UT
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
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9d
MDU IT Specialist
McWane Ductile —Provo, UT
- Full-time
- Computer science
- Computer Science
- Mid-level
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4d
Computer Technician - 220 Day
Alpine School District —American Fork, UT
- $29.42 - $36.50 an hour
- Contract
- Classroom
- Research
- Mid-level
3d
Technical Support Analyst
Quilt Software —Provo, UT
- $39,520 - $43,680 a year
- Full-time
- Mid-level
- Windows
- SQL
- Paid parental leave
- Paid holidays
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IT Helpdesk Support Specialist II
Asbury —Draper, UT
- Full-time
- Mid-level
- Windows
- 3 years
- Paid training
- Paid parental leave
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9d
Customer Support Agent
iDrive Logistics, LLC —Lehi, UT
- From $20 an hour
- Part-time
- Hybrid work
- Inventory management
- Office
- APIs
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IT Support Specialist
Orion180 Insurance Services, LLC —Draper, UT
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
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9d
Technical Support Technician
Cyrious Software —Lehi, UT
- Email
- Mid-level
- Windows
- SQL
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Provo, UT
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
3d

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Help Desk Team Lead
Agency VA —Pleasant Grove, UT
Proven experience developing KPIs, reporting metrics, and driving performance improvements. This is a hands-on leadership role where you will support end users…
$55,000 - $58,000 a year
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11d

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Technical Support Specialist
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Help Desk Team Lead

Agency VA -
Pleasant Grove, UT

Quick Apply

Job Details

Full-time
$55,000 - $58,000 a year
11 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Knowledge management
Managing technical support teams
Google Workspace
Teamwork
Content creation for technical audiences
Managing teams in a customer support role
Technical documentation
Public Cloud
Metrics Reporting
Windows
Reporting and dashboarding tools
Team development
Supervising experience
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
Mentoring
Leading team collaboration initiatives
Productivity software
Online help documentation
Technical writing within technology
Ticketing system technical support

Full Job Description

About Us

At Agency VA, we specialize in helping insurance agencies scale with innovative staffing solutions and cutting-edge SaaS products. Our mission is to provide agencies with the tools and talent they need to thrive in today’s competitive marketplace. We are looking for a knowledgeable and customer-focused Help Desk Specialist to join our growing IT team.

Location

Pleasant Grove, Utah

Hybrid Position – This role requires working both onsite at our Pleasant Grove, UT office and remotely. Candidates must reside within commuting distance of the office and be available for in-person collaboration, equipment deployment, onboarding activities, and technical support as needed.

Job Summary

As the Help Desk Specialist Team Lead, you will take ownership of AgencyVA's Help Desk operations and serve as the primary leader responsible for delivering exceptional technical support across the organization. This is a hands-on leadership role where you will support end users while also driving team performance, establishing KPIs, maintaining documentation, and continuously improving service delivery.

The ideal candidate is someone who thrives on accountability, enjoys building processes, and takes pride in creating a world-class support experience. You will lead by example, mentor support team members, manage ticket performance, and ensure our Help Desk scales effectively as the company continues to grow.

THIS POSITION REQUIRES A LEADER WHO TAKES COMPLETE OWNERSHIP OF THE HELPDESK FUNCTION. YOU WILL BE RESPONSIBLE FOR DEVELOPING THE TEAM, ESTABLISHING PERFORMANCE METRICS, MAINTAINING DOCUMENTATION, AND ENSURING AN EXCEPTIONAL SUPPORT EXPERIENCE FOR ALL USERS.

Responsibilities

Help Desk Leadership & Ownership

Serve as the primary owner of AgencyVA's Help Desk operations.
Lead, mentor, and develop Help Desk team members to improve performance and service quality.
Establish, track, and report on Help Desk KPIs and service metrics.
Conduct regular team coaching, training, and performance reviews.
Create accountability and ownership within the Help Desk team.
Identify staffing, process, and technology improvements to support company growth.

Service Desk Operations

Manage and prioritize Help Desk ticket queues to ensure timely issue resolution.
Monitor and maintain service level agreements (SLAs).
Analyze ticket trends and identify recurring issues requiring long-term solutions.
Serve as the escalation point for complex technical issues.
Ensure excellent communication and follow-up throughout the support process.

Knowledge Base & Process Management

Own and maintain the AgencyVA IT Knowledge Base.
Develop and update standard operating procedures (SOPs), troubleshooting guides, and support documentation.
Create repeatable processes that improve efficiency and consistency.
Ensure documentation remains current as systems and procedures evolve.

Technical Support

Provide first-level and second-level technical support to employees, virtual assistants, and internal stakeholders.
Troubleshoot issues related to hardware, software, printers, internet connectivity, mobile devices, and business applications.
Support Microsoft 365, Google Workspace, VoIP systems, cloud-based applications, and other business technology platforms.
Create, manage, and troubleshoot user accounts, passwords, permissions, and access requests.
Assist with onboarding and offboarding activities, including account provisioning, equipment setup, and technology orientation.

Continuous Improvement

Develop KPI dashboards and reporting for leadership.
Identify opportunities to automate repetitive support tasks.
Recommend technology and workflow improvements that increase efficiency and user satisfaction.
Partner with leadership to improve IT support strategies and scalability.

Required Skills

Minimum of an Associate's Degree or Bachelor's Degree from an accredited University (preferred).
3+ years of experience in a Help Desk, Technical Support, or IT Support role.
Previous experience leading, mentoring, or supervising support personnel.
Proven experience developing KPIs, reporting metrics, and driving performance improvements.
Strong knowledge of Microsoft 365, Google Workspace, Windows operating systems, and common business applications.
Experience supporting remote users and cloud-based environments.
Strong customer service, communication, and leadership skills.
Excellent troubleshooting and problem-solving abilities.
Experience creating and maintaining technical documentation and knowledge bases.
Ability to manage multiple priorities in a fast-paced environment.
Must be able to work onsite in Pleasant Grove, UT on designated in-office days and as business needs require.

Preferred Qualifications

CompTIA A+, Network+, Security+, or similar certifications.
Experience managing Help Desk teams or service desk operations.
Experience building KPI scorecards and operational reporting.
Familiarity with ITIL principles and Help Desk best practices.
Experience with Microsoft Entra ID (Azure AD), Intune, and endpoint management platforms.
Experience supporting remote and hybrid workforces.

Benefits

Health, Vision, Dental, and Life Insurance
401K offered (6 months after hire date with company match)
PTO with 10 company paid holidays

The applicant must be able to perform the essential functions of the position, with or without reasonable accommodation.

Pay: $55,000.00 - $58,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Pleasant Grove, UT 84062

Quick Apply

Refine Your Search

computer network support specialist jobs in provo, ut

Help Desk Team Lead

IT Helpdesk Technician

IT Helpdesk Support Specialist I

MDU IT Specialist

Computer Technician - 220 Day

Technical Support Analyst

IT Helpdesk Support Specialist II

Customer Support Agent

IT Support Specialist

Technical Support Technician

Seasonal, Operations Technical Specialist (Part Time)

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