Top 42 customer service manager Jobs in provo ut

Customer Loyalty Team Lead
Mira Home —Orem, UT
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Health savings account
- Dental insurance
Quick Apply
20h
Customer Service Manager
Your Employment Solutions Jobs —Pleasant Grove, UT
- $50,000 - $60,000 a year
- Mid-level
- Office
- 3 years
Installation Scheduling Manager
ION SOLAR LLC —Orem, UT
- $50,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
6d
Client Services Operations Supervisor
Rocky Mountain Reserve —Provo, UT
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Assistant Manager, Install Scheduling
Vivint —Provo, UT
- Mid-level
- In-person
- Leadership
Quick Apply
Supervisor, Utilities
Entrata —Lehi, UT
- $55,800 - $88,100 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Accounting
- Health savings account
- Disability insurance
Manager, Product Support
Tekmetric —Provo, UT
- Hybrid work
- 3 years
- Recruiting
- Training & development
- Health savings account
- AD&D insurance
Manager, Support
Entrata —Lehi, UT
- $55,800 - $88,100 a year
- Full-time
- Hybrid work
- Mid-level
- Presentation skills
- Recruiting
- Health savings account
- Disability insurance
Member Experience Lead
VASA Fitness —Orem, UT
- $19 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Manager, Account Management
SmithRx —Lehi, UT
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Quick Apply
2d
Customer Success Manager
Pattern —Lehi, UT
- Full-time
- Remote
- Mid-level
- Analysis skills
- Presentation skills
- Paid holidays
- Dental insurance
Lead, Account Support
SmithRx —Lehi, UT
- Remote
- Bachelor's degree
- Conflict management
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
14d
Customer Support Manager
Clientbook —Lehi, UT
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Vetify Supplier Support (B2B Customer Support)
Avetta, LLC —Lehi, UT
- Monday to Friday
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Work from home
Quick Apply
Customer Service Representative, Project Manager
Winter Print —Spanish Fork, UT
- $16 - $20 an hour
- Full-time
- Google Workspace
- Customer service
- Mid-level
Quick Apply
Solution Adoption Manager
Waystar —Lehi, UT
- Full-time
- Up to 50% travel
- HIPAA
- Mid-level
- Paid parental leave
- Paid holidays
Lead, Clinical Account Management
SmithRx —Lehi, UT
- Remote
- Bachelor's degree
- Travel
- Conflict management
- Commuter assistance
- Paid parental leave
Quick Apply
1d
Supervisor, Customer Operations
Tesla —Draper, UT
- Full-time
- Mid-level
- Analysis skills
- Mentoring
- Commuter assistance
- Health savings account
Team Manager
Movate —Draper, UT
- Senior level
- Leadership
- Communication skills
Quick Apply
Customer Service Team Lead
Orion180 Insurance Services, LLC —Draper, UT
- $27 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Mid-level
Quick Apply

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Customer Loyalty Team Lead

Mira Home -
Orem, UT

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
20 hours ago

Benefits

Health savings account
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Employee onboarding
Team member evaluation
Customer retention strategy
Managing teams in a customer support role
Phone communication
Operational management
Coaching
Service scheduling
Process improvement
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Trend analysis
Leadership development
Team development
Quality assurance
Sales performance monitoring (sales process improvement strategies)
Decision making
Team training
Customer engagement
Call monitoring
Leading team collaboration initiatives
Data-driven problem-solving
Management reporting
Onboarding process management
Leadership
2 years
Team motivation (leadership skill)
Communication skills

Full Job Description

About Mira Home - Pest Control:

At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Taking care of people is at the heart of everything we do, and that starts with our team.

Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.

We are looking for a driven leader who is passionate about delivering exceptional customer care and developing high-performing teams. As a Customer Loyalty Team Lead, you will play a critical role in guiding and supporting our Customer Loyalty Specialists while ensuring every customer interaction is personalized, efficient, and impactful.

Your leadership will foster a culture of accountability, growth, and customer-first care, ensuring every customer feels supported, informed, and confident in their decision to be part of the Mira Family, and every team member is growing into their full potential.

Pay & Benefits

Base Pay:
$60,000 - $70,000 annually (based on experience)

Additional Compensation:
Monthly performance-based bonus opportunities

Additional Benefits:

Health Savings Account (HSA)
Health, Dental, and Vision Insurance
401K
Paid Time Off
HQ Building Perks
Bonuses on top of Salary

How You Win in This Role

Communication

Set clear expectations for performance, behavior, and standards
Communicate the "why" behind goals and initiatives
Create clarity that enables your team to execute with confidence
Address challenges directly, professionally, and constructively

Development

Lead weekly 1-on-1s focused on:
- Building trust
- Celebrating success
- Coaching behaviors (not just results)
- Creating belief and accountability
Spend significant time listening to calls and coaching performance
Develop future leaders within the organization
Unlock performance in both top performers and developing team members

Leading People

Bring energy, positivity, and presence every day
Start and end each day with intentional engagement and recognition
Build belief, accountability, and a culture of growth
Take care of your people so they can take care of our customers

Retention & Performance

Drive customer retention and loyalty performance
Protect recurring revenue through effective coaching and leadership
Improve team results through data-driven decision making
Balance customer experience with business objectives
Identify performance trends and proactively address opportunities

Alignment

Align your team with Mira’s mission, values, and standards
Partner cross-functionally to deliver a seamless customer experience
Ensure consistency in how we serve and communicate with customers

Innovation

Identify and implement improvements in:
- Processes
- Training
- Customer experience
Encourage new ideas and challenge assumptions
Contribute to building a better, more effective Loyalty Center

Your Role in Action

The Customer Loyalty Team Lead serves as both a leader and operational driver, ensuring strong team performance and a world-class customer experience.

Team Leadership & Coaching

Lead, coach, and support Customer Loyalty Specialists to drive performance and accountability
Conduct regular call monitoring and deliver actionable feedback
Facilitate weekly 1-on-1 coaching sessions
Support onboarding, training, and ongoing development
Recognize and reward performance and growth

Customer Experience & Quality

Ensure every interaction is caring, intentional, and solution-focused
Reinforce Specialist responsibilities
Handle escalated customer concerns with professionalism and ownership

Operational Execution

Oversee daily operations across all customer interactions
Assist with staffing, scheduling, and workload balancing
Monitor queues and real-time performance to meet service levels
Ensure accurate documentation in internal systems

Performance Management

Monitor and manage team performance across key metrics:
○ Save Percentage
○ Revenue Preserved
○ Concession Percentage
○ Quality Assurance (QA)
○ Schedule Adherence
○ Service Level (SLA)
Coach to both skill and will depending on performance gaps
Create follow-up plans and hold accountability

Business Ownership & Accountability

Participate in weekly and monthly reporting meetings
Track team performance trends and identify opportunities
Proactively communicate risks, gaps, and wins
Take ownership of team results and development

Cross-Functional Collaboration

Partner with Sales, Field Operations, and Retention teams
Ensure proper feedback loops and communication
Drive alignment across departments

Hiring & Team Building

Support recruiting, phone screens, and interviews
Hire for:
- Energy
- Communication
- Coach-ability
- Team mindset
Build a team of high-performing, growth-oriented individuals

What You Bring to the Table

2+ years of customer service experience (or equivalent)
1+ year of leadership or supervisory experience preferred
Strong leadership and coaching skills
Commitment to honest, high-quality customer service
Passion for team development and customer satisfaction
Ability to manage multiple priorities in a fast-paced environment
Strong communication and problem-solving skills

Alignment with Mira Values

United – Builds strong, collaborative teams
Caring – Leads with empathy and genuine care
Intentional – Acts with purpose and clarity
Transformative – Develops people and drives growth

Quick Apply

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customer service manager jobs in provo ut