Top 56 Customer service manager Jobs in Provo Ut

Associate Manager, Customer Success
Henry Schein One —American Fork, UT
- $90,000 - $115,000 a year
- Full-time
- Remote
- 7 years
- Data analysis skills
- Public speaking
- Health insurance
- Paid time off
12d
Customer Support Manager
Quilt Software —Provo, UT
- $65,000 - $85,000 a year
- Full-time
- Office
- US work authorization
- POS
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Retention Manager
Human Interest —Lindon, UT
- $70,000 - $120,000 a year
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Workforce Management Specialist
Mira Home —Orem, UT
- $20 an hour
- Full-time
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- Dental insurance
Quick Apply
12d
Team Manager
Movate —Draper, UT
- Senior level
- Leadership
- Communication skills
Quick Apply
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Sr. Critical Situation Manager
Proofpoint —Draper, UT
- $83,600 - $174,900 a year
- Email
- English
- Research
- Bachelor's degree
1d
Associate Manager, Onboarding New
Podium —Lehi, UT
- Mid-level
- Bachelor's degree
- Leadership
- Paid parental leave
- Disability insurance
5h
Director, Relationship Management
Human Interest —Lindon, UT
- $175,000 - $180,000 a year
- 5 years
- Team management
- Fair chance
- Health insurance
- Dental insurance
Customer Support Manager
Clientbook —Lehi, UT
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Quality Strategist
DigiCert —Lehi, UT
- $63,600 - $89,000 a year
- Customer service
- 5 years
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
9d
Customer Success Director
Simco Electronics —Draper, UT
- Full-time
- Up to 50% travel
- Engineering
- Analysis skills
Quick Apply
Project Manager, Customer Support
Tesla —Draper, UT
- Full-time
- Mid-level
- Organizational skills
- Leadership
- Commuter assistance
- Health savings account
Customer Service Lead- Training and Development
Trove Brands —Lehi, UT
- Mid-level
- Office
- In-person
- Paid parental leave
- Health insurance
Quick Apply
6d
Customer Care Performance Optimization Manager
Vivint —Lindon, UT
- Background check
- 18 years or older
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
6d
Senior Customer Success Manager
Nearmap —Lehi, UT
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Parental leave
Quick Apply
Intake Site Manager
Ovation Law Firm —Lehi, UT
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
7d
Supervisor, Customer Operations
Tesla —Draper, UT
- Full-time
- Mid-level
- Analysis skills
- Mentoring
- Commuter assistance
- Health savings account
Manager, Account Management
SmithRx —Lehi, UT
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Manager
eSupplements LLC —Vineyard, UT
- $50,000 - $55,000 a year
- Weekends as needed
- Spanish
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
6d

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customer service manager jobs near provo ut

Associate Manager, Customer Success

Henry Schein One -
American Fork, UT

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Job Details

Full-time
$90,000 - $115,000 a year
12 days ago

Benefits

Health insurance
Paid time off
Parental leave
Retirement plan

Qualifications

Managing customer accounts
Customer communication
Operational analysis
Performance improvement leadership
7 years
Promoting products
Managing teams in a customer support role
Presentations for conferences or internal meetings
Customer satisfaction tracking
Data analysis skills
Public speaking
Practice management software
Mid-level
Incident Escalation
Performance management
Master's degree
Managing clients in a customer support role
Team development
Quality performance measurement
Collaboration with product development teams
Analysis skills
Bachelor's degree
Client retention
Decision making
Product management
Conflict management
Mentoring
Organizational skills
Leading team collaboration initiatives
Dental office experience

Full Job Description

Shape what’s next in dental technology
Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

The Associate Manager, Customer Success position is responsible for the day-to-day management of a customer success team responsible for improving the customers’ business health by, leveraging, and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business measurements. This role will enforce operational processes, serve as an escalation point for customer and assist the team with setting priorities. This role will facilitate the team’s ability to improve the customers’ business process/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services. This role is a key part of the customer success team in the dental solo and small group customer segments.

This position is Remote within the United States with up to 10% travel as needed

What you will do:

Develop and reinforce scalable best practices and streamline processes
Assist with mentoring and developing new Customer Success Managers
Meet or exceed goals set forth for customer retention, NPS, and product adoption
Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues
Collaborating with cross-functional teams such as sales, product management, services, and support
Identify and drive improvement opportunities to increase team efficiency and quality
Build relationships, understand organizational complexities and manage conflict
Track teams on-going delivery and quality metrics
Provide visibility into day-to-day performance and customer satisfaction
Assist with development of strategy utilizing data from customer success platform
Develop transparency into the customer experience and account health
Ensure the customer success team is up to date on all changes regarding offerings, processes, and relationships

What we are looking for:

Typically, a bachelor’s degree or global equivalent in related discipline
Previous leadership experience
Achieved or exceeded retention goals in prior roles
Strong management skills and ability to attract, retain, motivate and develop team members for high performance
Excellent verbal and written communication skills and ability to resolve disputes effectively
Strong presentation and public speaking skills
Strong decision making, analysis and problem-solving skills with ability to multi-task
Understand and act on financial information that may contribute to business profitability
Ability to manage successful projects, manage risks, costs, time and completion
Lead team to achieve company goals in effective ways
Strong planning and organizational skills and techniques
Communicate effectively with management
Good negotiating skills
Broad professional and managerial skills with an understanding of industry practices and company policies and procedures

What will set you apart:

Master's degree or global equivalent
Good understanding of industry practices
Previously managed a large customer base 100+ accounts
Customer Success Platform experience (Gainsight, Totango, etc.) preferred
7+ years of Customer Success or account management experience
7+ years of in-office dental practice experience

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required

What you’ll gain as a #TeamSchein member

The posted range for this position is $90,000 - $115,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

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Refine Your Search

customer service manager jobs in provo ut

Associate Manager, Customer Success

Customer Support Manager

Customer Retention Manager

Workforce Management Specialist

Team Manager

Senior Manager, Customer Support

Sr. Critical Situation Manager

Associate Manager, Onboarding New

Director, Relationship Management

Customer Support Manager

Customer Service Quality Strategist

Customer Success Director

Project Manager, Customer Support

Customer Service Lead- Training and Development

Customer Care Performance Optimization Manager

Senior Customer Success Manager

Intake Site Manager

Supervisor, Customer Operations

Manager, Account Management

Customer Service Manager

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