District Manager - Convenience Stores
Location: Holiday Corporate Office | Utah Reports to: Director of C-Store Operations
Who We Are
At Holiday, we aspire to be Utah's most trusted, family-driven company, uplifting lives through world-class service, meaningful careers, and strong community ties.
Job Purpose
The Convenience Store District Manager is responsible for overseeing the operations, profitability, and
performance of multiple convenience store locations. This role provides leadership and direction to
Store Managers to ensure operational excellence, strong financial performance, and exceptional
customer experience. The District Manager drives sales growth, operational consistency, and team
development while ensuring compliance with company standards, safety regulations, and food service
operational requirements.
Key Duties and Responsibilities
- Oversee day-to-day store activities to ensure operational efficiency across multiple locations.
- Conduct regular store visits to ensure safety, cleanliness, operational processes, and company
culture meet Holiday standards.
- Lead, coach, and develop Store Managers and Assistant Managers to drive strong store
performance and team engagement.
- Ensure resources are used efficiently, and operational processes are optimized across all assigned
locations.
- Develop and implement strategies to drive sales, increase profitability, and improve store
performance.
- Monitor store metrics and financial performance and take corrective action when needed.
- Manage and drive sales goals through store leadership across all categories including C-Store
merchandise, fuel gallons, food service programs, and carwash
- Implement marketing and promotional initiatives to support sales growth and customer
engagement.
- Ensure repairs and maintenance are managed efficiently and within established budget
guidelines.
- Monitor expenses to ensure stores operate within budgeted targets and company financial
expectations.
- Ensure stores meet established KPIs including inventory control, cash handling, product quality,
and in-stock standards.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Develop and maintain positive relationships with vendors, suppliers, and community partners.
- Serve as a subject matter expert in assigned operational programs such as safety, timekeeping, or
operational initiatives.
- May assist with coverage in other districts or operational areas as business needs require.
Food Service Operations & Supervision
- Oversee food service programs across district ensuring consistent execution of operational,
quality, and safety standards.
- Ensure compliance with all food safety regulations including health department requirements,
sanitation standards, temperature controls, and proper food handling procedures.
- Conduct regular food service audits to verify adherence to food preparation, holding times,
cleanliness, and product quality standards.
- Partner with store managers to drive food service sales through strong merchandising, product
presentation, and operational efficiency.
- Monitor food production, waste, and inventory to improve profitability and minimize shrink.
- Ensure team members complete the required food safety training and certifications.
- Coach store leadership on food production scheduling, labor management, and demand
forecasting.
- Support implementation of new food service programs, equipment, and menu offerings.
- Monitor customer feedback related to food service and implement improvements to maintain
high customer satisfaction.
Leadership & Team Development
- Ensure hiring, training, and development of high-quality Store Managers and Assistant
Managers.
- Provide ongoing coaching, feedback, and performance management to drive continuous
improvement.
- Monitor training completion through the Learning Management System to ensure team members
meet training requirements.
- Promote a culture focused on accountability, safety, teamwork, and customer service excellence.
Skills and Education Requirements
- Bachelor's degree in business administration or related field preferred.
- Proven experience in convenience store or multi-unit retail management with a track record of
driving sales and profitability.
- Experience overseeing food service operations or prepared food programs preferred.
- Strong leadership and managerial skills with the ability to motivate, coach, and develop teams.
- Excellent communication and interpersonal skills across all organizational levels.
- Strong analytical and problem-solving abilities.
- Knowledge of convenience store operations including merchandising, inventory management,
and customer service.
- Knowledge of food safety standards and food service operational practices preferred.
- Ability to work effectively in a fast-paced, dynamic environment.
- Must be willing to travel within the designated area.
- Must have a current Utah Driver License and excellent driving record.
Physical Requirements
This position requires frequent travel between store locations and the ability to walk store floors,
observe operations, and occasionally assist with operational tasks. The role may involve standing,
walking, bending, reaching, and lifting items up to approximately 30 pounds during store visits.
Exposure to various environmental conditions such as temperature changes, food preparation areas, fuel
environments, and operational equipment may occur during normal store visits.
