Top 5 Technical support analyst Jobs in Provo Ut

Technical Support Analyst
Quilt Software —Provo, UT
- $39,520 - $43,680 a year
- Full-time
- Mid-level
- Windows
- SQL
- Paid parental leave
- Paid holidays
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Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
13d
Major Incident Management Analyst
Conduent Commercial Solutions, LLC —Sandy, UT
- $54,863 - $70,000 a year
- Email
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance

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technical support analyst jobs near provo ut

Technical Support Analyst

Quilt Software -
Provo, UT

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Job Details

Full-time
$39,520 - $43,680 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Windows Server
Customer relationship building
Phone communication
Client rapport building
Hardware maintenance
Windows
Desktop (troubleshooting support)
Network protocols
Customer engagement
Networking equipment (troubleshooting support)
Network security appliance implementation
Hardware diagnostics
Peripheral hardware support
Stakeholder relationship building
Client interaction via phone calls

Full Job Description

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

Think on your feet and resolve problems quickly
Answer phone calls and respond to emailed tickets keeping the SLA
Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
Maintain documentation for products and training
Troubleshoot technical problems in Windows and SQL Server
Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements

Required Skills

Experience with PC Hardware troubleshooting
Strong written, telephone, and personal communication skills
Excellent Customer Service soft skills and the ability to build and maintain customer relationships
Growth Mindset - Always Learning
Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
Experience with Network Protocols, Switches, and Firewall configuration

Benefits

What we Offer

3 Weeks of PTO, Holidays, and Paid Volunteer Day
Generous Medical, Dental, and Vision plans with low premiums
Paid Parental Leave
Company Sponsored Life Insurance
401k with Company Match

Location: Onsite Provo, UT

Salary: $19 - $21 / hour

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.

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Refine Your Search

technical support analyst jobs in provo ut

Technical Support Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

IT Analyst- Helpdesk

Major Incident Management Analyst

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