About Synergy Physical Therapy & Wellness
At Synergy Physical Therapy & Wellness, every team member plays an important role in the care and experience of our patients. We believe strong teamwork, personal accountability, and clear communication are essential to providing excellent care.
Are you someone who loves staying busy, helping people, and being the person others can count on? We are looking for a dependable, organized, and motivated professional to join our administrative team and become an essential part of the patient
experience.
As a Patient Care Coordinator, you will be one of the first friendly faces and reassuring voices our patients encounter. Your work will help remove barriers to care, keep the clinic running smoothly, and support patients as they work toward feeling better and
returning to the activities they love. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating order from a busy day.
This is more than an administrative position. It is an opportunity to build relationships, grow your healthcare knowledge, become a valued part of a supportive team, and make a real difference in your community.
Position Summary
The Patient Care Coordinator supports patients throughout their experience with our clinic, from their first phone call through the completion of care.
This position works closely with patients, clinical staff, the billing department, and clinic leadership. Responsibilities include scheduling appointments, answering phones, collecting patient and insurance information, completing benefit checks, coordinating authorizations, maintaining accurate documentation, and assisting with general administrative operations.
The ideal candidate is resourceful, detail-oriented, comfortable learning new systems, and able to communicate professionally with patients, healthcare providers, insurance representatives, and coworkers.
Primary Responsibilities
- Answer incoming phone calls and assist patients in a friendly, professional, and efficient manner.
- Schedule new and established patients according to clinic procedures and provider availability.
- Collect, verify, and accurately enter patient demographic, contact, referral, and insurance information.
- Activate and prepare new patient accounts within the electronic medical record system.
- Complete insurance eligibility and benefit checks using online portals, phone verification, and other payer-specific methods.
- Obtain, track, and update insurance authorizations when required.
- Communicate benefit information and estimated patient financial responsibility clearly and professionally.
- Work directly with the billing department to resolve insurance, authorization, claim, and patient account questions.
- Request prescriptions, referrals, medical records, and other required information from physician offices.
- Maintain accurate and detailed documentation of communication with patients, insurance companies, medical offices, and clinicalstaff.
- Assist patients with scheduling concerns, account questions, required paperwork, and general clinic information.
- Monitor administrative tasks and follow up on outstanding information without requiring repeated reminders.
- Provide support to other members of the administrative team and clinic leadership as needed.
- Protect patient confidentiality and comply with all HIPAA requirements and clinic policies.
Qualifications
- High school diploma or equivalent required.
- At least one year of experience in a medical office, medical reception, patient coordination, insurance verification, healthcarebilling, or a related position required.
- Experience completing insurance eligibility and benefit verification strongly preferred.
- Strong customer service and patient communication skills.
- Excellent verbal and written communication skills.
- Strong organizational, time-management, and follow-through skills.
- Ability to manage frequent interruptions and multiple responsibilities without losing accuracy.
- Ability to remain calm, professional, and friendly in a fast-paced environment. Dependable attendance and a strong work ethic.
- Comfortable receiving feedback, learning new processes, and adapting to changing priorities.
- Basic computer proficiency, including Gmail, Microsoft Word, scanning, printing, electronic forms, and data entry.
- Ability to learn and confidently use an electronic medical record system and multiple insurance portals.
The Right Candidate Will Be Someone Who
- Takes initiative and looks for the next task that needs to be completed.
- Pays close attention to details and understands that accurate information affects both patient care and billing.
- Communicates respectfully and professionally, even during stressful or difficult interactions.
- Can prioritize urgent needs while continuing to manage routine responsibilities.
- Works well as part of a team and is willing to assist coworkers when needed.
- Understands the importance of dependability in a patient-care environment.
- Enjoys being challenged and takes pride in completing high-quality work.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Pueblo, CO 81008 (Preferred)
Work Location: In person
