Two Requirements Before You Apply
1. Active CCMA (Certified Clinical Medical Assistant) certification. RMA, CMA (AAMA), CNA, and medical assistant diplomas do not qualify. You will be asked for your certification number and issuing body.
2. Professional spoken Mandarin fluency. You must be able to explain a chronic care program and complete a consent conversation in Mandarin without an interpreter.
If you do not meet both, this is not the right role — and we'd rather tell you now than after you've applied.
About the Role
We are seeking a Nationally Certified Medical Assistant (CCMA required) who is fluent in Mandarin and English to serve as a remote Consent & Care Coordination Specialist across our chronic care programs, including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Remote Therapeutic Monitoring (RTM).
This role directly supports our Mandarin-speaking patient population. You will conduct patient education, verbal consent conversations, and ongoing care coordination in Mandarin, which makes spoken fluency essential to performing the job.
This role suits a Medical Assistant who is compassionate and detail-oriented. You will support patient enrollment, consent management, and care coordination while helping patients understand and engage in their chronic care programs — all while keeping documentation compliant, accurate, and patient-focused.
Key Responsibilities
- Educate patients on chronic care management programs in clear, patient-friendly language in both Mandarin and English
- Guide Mandarin-speaking patients through verbal and written consent processes with professionalism and empathy, confirming patient understanding before consent is documented
- Keep documentation, enrollment records, and consent workflows CMS-compliant and audit-ready
- Accurately document patient interactions in KaiCare Ai's platform and the clinic's EHR
- Collaborate with providers, front office staff, and care teams to keep patient workflows running smoothly
- Support patient outreach, scheduling coordination, and follow-up communication
- Escalate patient concerns and clinical issues appropriately to providers or leadership
- Represent KaiCare Ai professionally at every patient touchpoint
Required Qualifications
- Active CCMA (Certified Clinical Medical Assistant) certification
- Professional-level spoken fluency in Mandarin and English, sufficient to explain chronic care programs and complete consent conversations without an interpreter
- Strong verbal communication and patient engagement skills
- Comfort navigating EHR systems, healthcare platforms, and digital workflows
- Strong organizational skills and attention to detail
- Ability to multitask while maintaining professionalism and accuracy
- Ability to pass background screening
Preferred Qualifications
- Ability to read and write Simplified Chinese for patient messaging and written materials
- HIPAA knowledge and compliance awareness
- Experience with RPM, CCM, RTM, PCM, or TCM programs
- Experience with eClinicalWorks (eCW), Healow, or similar EHR systems
- Prior experience handling patient consents or enrollment workflows
- Experience supporting care coordination or population health initiatives
- Prior experience in a bilingual patient-facing healthcare role
Who You Are
You are comfortable moving between languages during a patient conversation, at ease speaking with diverse patient populations, adaptable under pressure, and genuinely interested in preventative and chronic care.
Why Join Us
- Work directly within an innovative, technology-driven care model
- Hands-on experience with modern care management tools and workflows
- A collaborative, mission-driven team focused on patient outcomes and preventative care
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
