Top 22 Guest service agent Jobs in Puerto Rico

Guest Services Agent
Hyatt Centric San Juan Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent - Embassy Suites by Hilton Dorado del Mar Beach Resort
Hilton —Dorado Municipio, PR
- $11.50 an hour
- Part-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Reservations Agent
The Condado Plaza Hotel —San Juan, PR
- $15 an hour
- Sales
- Computer literacy
- Basic math
Quick Apply
11d
Guest Services Agent PT
Embassy Suites by Hilton San Juan Hotel & Casino —Carolina, PR
- Part-time
- Bilingual
- Computer literacy
- High school diploma or GED
Front Desk Agent
Marriott International, Inc —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
Overnight Guest Service Agent - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Master's degree
- Paid holidays
- Health insurance
Guest Services Agent PM/Overnight
Hilton Garden Inn San Juan Condado —San Juan, PR
- $15.75 an hour
- Overnight shift
- Spanish
- English
- Hotel
Quick Apply
5d
Guest Service Agent - Hampton Inn & Suites Isla Verde
Hilton —Carolina, PR
- $13.50 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Paid time off
Front Desk Agent
Pyramid Hotel Group —Río Grande Municipio, PR
- $14 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Paid time off
Front Desk Supervisor
Pyramid Hotel Group —Río Grande Municipio, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Guest Services Agent
Royal Isabela (Costa Management LLC) —Isabela, PR
- Spanish
- English
- Hotel
Quick Apply
Hotel Front Desk Agent
Residence Inn Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Residential
- Hotel
2d
Reservations Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Full-time
- Microsoft Word
- Communication skills
- Entry level
- Paid holidays
- Health insurance
8d
Front Desk Agent
Spark by Hilton Ponce —Ponce, PR
- $10.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Employee discount
Quick Apply
2d
Guest Services Agent
Casa Costera Apartments by Marriott —Carolina, PR
- Full-time
- Spanish
- Hotel
- Data entry
Quick Apply
Front Desk Supervisor
SAN JUAN HOTEL RUMBAO —San Juan, PR
- Extended hours
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Agent
Borinquen Beach Inn —Carolina, PR
- From $11 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Flexible schedule
Quick Apply
11d
Tours and Concierge
S.A.L. TOURS —Fajardo, PR
- From $10.50 an hour
- 8 hour shift
- Bilingual
- Spanish
- Microsoft Excel
Quick Apply
Reservations Agent
Casa Costera Apartments by Marriott —Carolina, PR
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
10d
Guest Experience Agent (Talent Network)
Rio Mar Hospitality Management —Río Grande, PR
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply

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guest service agent jobs near puerto rico

Guest Services Agent

Hyatt Centric San Juan Isla Verde -
Carolina, PR

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Job Details

Full-time

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in puerto rico

Guest Services Agent

Guest Service Agent - Embassy Suites by Hilton Dorado del Mar Beach Resort

Reservations Agent

Guest Services Agent PT

Front Desk Agent

Overnight Guest Service Agent - Condado Vanderbilt Hotel

Guest Services Agent PM/Overnight

Guest Service Agent - Hampton Inn & Suites Isla Verde

Front Desk Agent

Front Desk Supervisor

Guest Services Agent

Hotel Front Desk Agent

Reservations Agent - La Concha Resort

Front Desk Agent

Guest Services Agent

Front Desk Supervisor

Front Desk Agent

Tours and Concierge

Reservations Agent

Guest Experience Agent (Talent Network)

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