MORTGAGE LOANS SPECIALIST
MORTGAGE PRODUCTION
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview:
The Mortgage Loan Specialist is responsible for dispatch of the services, collateral and conditions of the loan to ensure all requirements are met and the loan is Clear to Closing. Ensure that legal and property review are compliant with policies, procedures, applicable regulations local and federal (TILA-RESPA etc.), and investor and guarantor guidelines.
The objective of the role is to manage dispatch services, the legal review, property taxes consults, collateral issues and loan conditions prior to closing.
Complete necessary post consummation documentation and process. Also, collaborate with loan processor and loan officer to ensure loan closing.
Provides solutions and solves problems to ensure that disclosures are complete and sent within the time frame established. Provides support to business units in regard to all loan processes.
What you’ll do
- Perform an initial review of data accuracy and loan documents to validate integrity. Request services to providers, follow up until completion.
- Complete analysis of title search and legal recommendation, contact borrower, realtors or seller to request documents and provide status.
- Analyze property taxes, determine if a consultation is required, if so, manage the request, complete documents and contact borrower and seller to discuss property taxes retention if apply.
- Managed collateral issues such as encroachments. Analyze surveys and recommendations. Consult with Underwriter if apply. Managed required documents, contact borrowers or sellers and follow up to resolved until completion.
- Monitor loans that are ready for closing, manage closing conditions, contact borrower and request the review to Underwriting withing the timeframe established.
- Maintain the status updated in the system
- Monitor service level agreements
- All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
What You’ll Need to Succeed
Education
- Bachelors Degree in Business Administration or related field
Knowledge
- 2 - 3 years of relevant experience in Mortgage
- 2 - 3 years of relevant experience in banking industry
- 2 - 3 years of relevant experience in customer service or their equivalent experience
Competencies
- Customer Focus - Anticipates and provides service excellence to both internal and external customers.
- Building Strong relations - Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services.
- Communication - Delivers clear, effective communication and takes responsibility for understanding others.
- Business Acumen - Understands how the organization works, including, current and future policies, practices and trends.
- Problem Analysis & Solution - Identifies problems and conducts appropriate analyses involving others to searches for best solutions.
- Ownership - Takes initiative and assumes personal accountability for goals, outcomes and deadlines.
- Vision & Values - The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
- Collaboration & Teamwork - Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
