Top 5 Technical support analyst Jobs in Puerto Rico

Senior Technology Analyst
Suncap Technology —Puerto Rico
- Spanish
- Azure
- Inventory management
Application Support Analyst
Allied Logistics Worldwide —Caguas, PR
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Computer Science
- English
- Health insurance
- Dental insurance
Quick Apply
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Senior Technology Analyst

Suncap Technology
Puerto Rico

Apply Now

Job Details

Qualifications

Desktop computer repair
Performance monitoring
Employee onboarding
Spanish
Communication with suppliers
Customer communication
Azure
Defect resolution root cause analysis
IT user and group management
Project management in technology
Inventory management
Incident report management
Laptop (troubleshooting support)
IT policy development
English
Application deployment
Mid-level
Windows
Uninterruptible power supplies (UPS)
AWS
Change management for system development
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Computer management
Incident management operations support
Virtualization
Data access controls implementation

Full Job Description

Title : Senior Technology Analyst

Job Description

Client is a newly formed entity that brings unlimited possibility to grow and realize ones full potential. We only seek those who are willing to embed themselves in a fast-paced environment that is full of extremely high performing individuals, operating at an expert level in their areas of ownership. There are little-to-no overlapping capabilities, so each employee is expected to independently operate their vertical and create overall horizontal value to the firm. This is realized through well-defined outcomes and measured by efficiency and impact to PNL (Net Revenue). All employees are expected to understand the business proposition and be fully vested in the success of the firm. Creating short, medium, and long term success criteria that match the company's performance targets creates an environment of inclusion and collaboration. Getting in on the ground floor, employees have a rare opportunity to play a significant role in creating a culture of success that could last for decades.

Objectives /Duties

Manage all local IT issues (physical and virtual)

Hands-On installations of desk eguipment/laptops

Traditional Desktop Support (End User Technology) o Windows 11management

Microsoft Office support o Eguipment inventory

Incident/Reguest management

Problem management (root cause analysis)

Change Management (installations, deployments)

Employee and Vendor onboarding

Access management/ User Administration

Virtual Desktop management

UPS and Surge Management (Eguipment protection)

Application packaging and deployment

Growth Objectives (Areas where the candidate is expected to grow/learn)

Network management/optimization (monitoring)

Azure environment management (serverless environment)

VPN setup and Management

Development vendor engagement/management (project management)

Access policy management/ segregation

Create Policies and Procedures for local management of all hardware in line with regulatory obligations

Soft Skills

Ability to work with C-Suite executives

Communication in both English and Spanish

Ability to handle communication with external counterparties (regulators, vendors, clients)

Excellent \Vritten Communication

Highly motivated and flexible

High discernment and emotional intelligence (ability to "read the room")

Ability to act on immediate feedback, and adjust guickly

Minimum Experience/Skills

Computer engineering Or Technology certification (degree, diploma, certificate)

2-3 years of IT Support experience in at least one (preferably two) of the following areas: o Desktop Support

Network Management/ engineer o Server Support/Engineer

Elastic Cloud management (AWS, Azure, Google)

Microsoft 365/0ffice 365 Support

Physical wiring/wire management capabilities

Hardware/Eguipment selection capabilities (i.e. switches, firewalls, laptops)

Apply Now

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