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Job Title:
AGM
Reports to: Owner
Status: Hourly/Salary
Hours: Full Time
Job Summary:
Being an ambassador for our restaurant brand; by playing a key role in overseeing the smooth operation of the front of the house. Providing our customers with a positive experience by being charismatic and customer focused, always overseeing the needs and expectations of the customers ensuring satisfaction with all aspects of their restaurant and dining or event experience. A steadfast leader the front-of-the house staff through open of service to close. Manages all front-of-the-house training, scheduling, payroll approval, inventory, and events. A liaison to the Owner in all aspects of the front-of the house and private functions.
Job Description
Functions and Competencies:
- Management in the restaurant staff objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, handling team conflicts and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions and enforcing policies and procedures with all subordinates.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement, and monitoring as a second pair of eyes on food presentation and service.
- Coordinate front of the house and back of the house restaurant operations by working closely with the back of the house Executive Chef.
- Overseeing all opening and closing duties are completed correctly to the organizations policies and procedures.
- See that cleanliness and maintenance is maintained throughout.
- Exercises in-house catering function management.
- Estimate future needs for front of the house inventory and place orders.
- Control operational costs and identify measures to cut waste.
- Daily income reports, deposits, and tip-outs.
- Balance cash drawers daily and nightly.
- Maintain POS system.
- Track employees’ hours.
- Approving tips and payroll data.
- Coordinating restaurant management operations with Owner.
- Maintains restaurants brand, operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; and implementing change.
- implements, trains and updates emergency plans.
- Maintains compliance and a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations.
- Avoids legal challenges by conforming to the regulations of food and alcoholic beverage commission.
- Maximizes profitability by ensuring and monitoring the accuracy of charges.
- Aids in publicizing the restaurant by encouraging local businesses to hold social events at the restaurant.
Manager Skills:
- Proven customer service experience within the restaurant field
- Strong leadership, motivational and people skills
- Self-motivated
- High energy Level
- Multi-tasking
- Organizational skills strong verbal communication
- Food and Beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills to foster teamwork
Education, Experience, and Licensing Requirements:
- Competence with point-of-sale (POS) computers and software
- Competence in scheduling software
- Strong computer skills, navigating Windows, Microsoft Office, and Outlook Email
- 5+ years of hospitality-related experience
- 3+ years of restaurant leadership experience
- Current certifications as required by federal/state/local law
- High school diploma or GED
- Degree in Business Administration; hospitality management or culinary schooling is a plus
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Connecticut: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a.m. and p.m. daily and weekend availability?
- How many years of fine dining AM restaurant management do you have?
Education:
- High school or equivalent (Required)
Experience:
- POS System: 5 years (Required)
- fine dining restaurant management: 2 years (Required)
- Microsoft Office suite: 10 years (Required)
- staff scheduling: 2 years (Required)
License/Certification:
Work Location: In person
