Hilton Seattle Airport & Conference Center
SeaTac, Washington
Salary Range: $81,000–$90,000 annually
Additional Compensation: Eligible to participate in the hotel’s Sales Incentive Plan, subject to plan terms and performance requirements.
Employment Classification: Full-time, salaried exempt
About the Hotel
The Hilton Seattle Airport & Conference Center is a full-service hotel conveniently located near Seattle-Tacoma International Airport. The hotel features 396 guest rooms, 15 meeting rooms, and more than 36,000 square feet of event space, including an expansive ballroom, outdoor courtyard, and flexible meeting and conference facilities. Hilton property information
Position Summary
The Event Manager is responsible for the successful planning, coordination, and execution of meetings, conferences, weddings, social functions, and other hotel events. Following the completion of the sales process, the Event Manager serves as the primary contact for assigned clients and works closely with hotel departments to ensure each event is executed according to the client’s expectations, contractual commitments, Hilton brand standards, and the hotel’s operational and financial objectives.
This position requires strong organization, communication, relationship-management, and problem-solving skills, along with the ability to manage multiple events and competing priorities in a fast-paced hospitality environment.
Essential Duties and Responsibilities
- Serve as the primary hotel contact for assigned clients throughout the event-planning and execution process.
- Obtain, confirm, and communicate all event requirements, including meeting-room arrangements, guest-room needs, food and beverage selections, menus, audiovisual services, timelines, billing instructions, and special requests.
- Prepare, distribute, and maintain accurate Banquet Event Orders (BEOs), event resumes, group resumes, diagrams, agendas, and related event documentation.
- Conduct planning meetings, site visits, pre-conference meetings, and post-event reviews with clients and internal departments.
- Coordinate event details with Sales, Banquets, Culinary, Food and Beverage, Front Office, Housekeeping, Engineering, Accounting, Security, and other hotel teams.
- Maintain timely and accurate communication regarding event changes, deadlines, guarantees, deposits, contracts, and operational requirements.
- Monitor assigned events on-site, as appropriate, to ensure service quality, guest satisfaction, and adherence to event specifications.
- Anticipate potential challenges and respond promptly and professionally to client concerns, operational changes, and service issues.
- Develop strong client relationships that support guest loyalty, repeat business, and positive referrals.
- Identify and present appropriate opportunities to enhance events through additional food, beverage, audiovisual, guest-room, and event-service offerings.
- Review banquet checks, invoices, master-account charges, deposits, and final billing for completeness and accuracy.
- Conduct post-event follow-up to evaluate client satisfaction, address outstanding matters, and identify future business opportunities.
- Maintain accurate client, event, revenue, and activity information within applicable hotel systems.
- Support established revenue, guest-satisfaction, service-quality, and departmental performance goals.
- Follow Hilton brand standards and all hotel policies, procedures, safety practices, and applicable federal, state, and local requirements.
- Maintain the confidentiality of hotel, guest, employee, financial, and proprietary information.
- Perform other job-related duties as assigned.
Required Qualifications
- At least two years of hotel event management, conference services, catering, sales, or comparable hospitality experience.
- Demonstrated experience planning and executing meetings, conventions, weddings, corporate programs, or social events.
- Strong organizational and project-management skills, with the ability to manage multiple events, deadlines, and priorities simultaneously.
- Excellent written, verbal, and interpersonal communication skills.
- Strong client-service, negotiation, judgment, and problem-solving abilities.
- Ability to work independently while collaborating effectively with operational and leadership teams.
- Proficiency with Microsoft Office applications and the ability to learn hotel-specific technology.
- Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.
Preferred Qualifications
- Experience in a full-service hotel, conference center, resort, or similarly complex event environment.
- Experience using Delphi.fdc or another sales and catering platform.
- Experience preparing and managing BEOs, event resumes, rooming lists, diagrams, and group billing.
- Familiarity with hotel property-management, point-of-sale, audiovisual, and event-diagramming systems.
- Bachelor’s degree in hospitality management, business, event management, or a related field. Equivalent relevant experience may be considered.
Knowledge, Skills, and Competencies
- Event planning and operational coordination
- Client relationship management
- Guest-service excellence
- Cross-functional collaboration and influence
- Revenue enhancement and upselling
- Financial accuracy and billing management
- Conflict resolution and service recovery
- Time management and prioritization
- Attention to detail
- Professional communication
- Adaptability in a fast-paced environment
Work Environment and Physical Requirements
This position works primarily in a hotel and conference-center environment and requires regular movement throughout guest, meeting, banquet, restaurant, and back-of-house areas.
The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. The role may require prolonged periods of sitting, standing, or walking; using a computer and telephone; reviewing detailed event materials; and occasionally lifting, carrying, pushing, or moving event-related materials weighing up to 25 pounds.
Work schedules may vary according to hotel occupancy, event activity, and business needs.
Compensation and Benefits
The salary range for this position is $81,000–$90,000 annually. Placement within the range will be based on relevant experience, qualifications, skills, and other job-related considerations.
The selected candidate will also be eligible to participate in the hotel’s Sales Incentive Plan, subject to the terms, eligibility requirements, performance measures, and payment provisions of the applicable plan.
Benefits include:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid vacation or paid time off
- Paid holidays
- Paid sick leave or other applicable leave benefits
- Hilton employee travel-program eligibility
- Additional benefits offered under the applicable company benefit plans
Benefit eligibility, coverage, waiting periods, and employee contributions are governed by the terms of the applicable plans and company policies.
Equal Employment Opportunity and Accommodations
The Hilton Seattle Airport & Conference Center is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship or immigration status, honorably discharged veteran or military status, genetic information, the presence of any sensory, mental, or physical disability, use of a trained service animal, or any other status protected by applicable federal, Washington State, or local law.
Qualified applicants and employees may request reasonable accommodation to participate in the application process or perform the essential functions of the position. Accommodation requests will be considered consistent with applicable law. Washington Law Against Discrimination, EEOC accommodation guidance
Pay: $81,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
