Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at The Marine Shop located in Quantico, VA. Candidates selected for this position will serve as a Fulfillment Clerk - Engraver.
Major Duties
Position in fulfillment department, to include picking, packing, auditing, and shipping customer and store orders. Engrave dog tags and swords as needed.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Fulfills orders, including special requests, in an accurate and timely manner. Follows fulfillment procedures when picking, packing, and invoicing orders, including completion of correct documentation, and auditing for accuracy before shipping orders. Restocks returned items from customers and stores as requested by supervisor. Pulls inventory from TMS and verify against transfer.
Operates electronic engraving equipment for several mediums to include metal, wood and plastic. Sets up all equipment for operation, prepares orders, keeps equipment clean and in safe condition.
Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as required.
Responsibility: Work is performed with minimal supervision. Responsible for picking, packing, and invoicing orders, prepackage bulk items (plates, placemats, posters, coasters). And backfill and/or stock inventory as requested. Assist with cycle counts and fiscal inventory as needed. Top of Form
Obtains required materials, maintains adequate levels of inventory.
Bottom of Form
Follows accepted methods, procedures, and techniques to compete assigned tasks. Completed work is checked for adherence to specifications.
Physical Effort: While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl; climb or balance; and sit. Lifts and carries objects up to 45 lbs. independently and objects over 45 lbs. with assistance. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Working Conditions: The work environment varies by temperature and conditions throughout the facility. There are varying degrees of noise, dust, and crowding throughout the facility while performing the essential functions of this job. Exposed to noise of electronic equipment.
Qualifications
Skills and Knowledge: Possess a High School Diploma. Demonstrates the ability to meet customer service standards and to fulfill quality and timely distribution of products. Assists in maintaining accurate inventory by pulling correct items, and auditing orders prior to packing and identifying inventory discrepancies.
Must have the ability to operate electronic engraving equipment. Must have the ability to calculate proper settings for multiple engraving surfaces. Knowledge of computer graphics, and an eye for detail. Must be well versed in grammar, punctuation, and spelling.
Works independently in a team-oriented environment. Ability to accurately count items. Possess strong initiative and self-motivation. Working knowledge of Microsoft Office software
Ability to work with mathematical concepts as applicable to a retail environment.
Assist with all departmental duties including shipping as requested.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Resume with personal photo will not be considered for this vacancy.
To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
