Top 218 Guest service agent Jobs in Queens

Guest Service Agent
Resorts World New York —Jamaica, NY
- $31.48 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- English
Quick Apply
Guest Service Agent
Genting New York LLC —Jamaica, NY
- $31.48 - $35.41 an hour
- Full-time
- Basic math
- English
- High school diploma or GED
Quick Apply
1d
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
5d
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
6d
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Hotel Guest Service Agent
The Empire Hotel —New York, NY
- $26 - $27 an hour
- Weekends as needed
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Service Agent
Executive Hotel Le Soleil NYC —New York, NY
- $30 - $35 an hour
- Full-time
- Bilingual
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Courtyard JFK Airport - PM Front Desk Agent
Aimbridge Hospitality —Queens, NY
- $21 an hour
- 12 hour shift
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Rosewood Hotel Group —New York, NY
- $32.64 - $40.80 an hour
- Full-time
- Hotel
- Bachelor's degree
- Front desk
- Paid holidays
- Health insurance
Front Desk Agent
The Michelangelo Hotel —New York, NY
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
9d
Welcome Desk Agent
Marriott International, Inc —New York, NY
- $30 - $33 an hour
- Full-time
Guest Service Agent
Hotel Giraffe —New York, NY
- From $24 an hour
- Overnight shift
- Hospitality
- Customer service
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - The Hoxton, Williamsburg
Schulte Boutique + Lifestyle —Brooklyn, NY
- $26 an hour
- Background check
- Sales
- Pass drug screening
- Paid time off
Quick Apply
Guest Service Agent
AKA Hotels+Hotel Residences —New York, NY
- $25 an hour
- Weekends as needed
- English
- Residential
- High school diploma or GED
Quick Apply
Hotel Guest Service Agent
The Bryant Park Hotel —New York, NY
- $24 - $28 an hour
- Full-time
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Guest Service Agent

Resorts World New York -
Jamaica, NY

Quick Apply

Job Details

$31.48 an hour

Qualifications

Customer communication
Passenger baggage assistance
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Math
Customer engagement
Baggage loading

Full Job Description

Essential Duties and Responsibilities

Always treat guests with courtesy and respect in a variety of situations.
Must maintain standards of 5-star service
Must maintain honesty and integrity
To be mindful of the importance of personal hygiene and grooming.
Adhere to the property’s Health and Safety guidelines.
Ability to work under pressure and in a fast-paced environment.
Check-in, checkout and produce player’s club cards for hotel guests in a confident, professional, and friendly manner.
Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals.
Complete all items as listed on shift checklists.
Enroll Guests into World of Hyatt / Enroll Guests into Genting rewards during check-in process
Provide guest welcome amenity at check in
Book future reservations upon Guest Request
Carry Radio on you at all times, with Hotel Ear Piece
Ensure proper credit card procedures are followed based on PCI compliance guidelines.
Enter guest requests and complete orders on Hotsos
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
Hotel history and neighborhood knowledge
All room types, numbers, layout, décor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Schedule daily group activities.
Advise guest of any messages, mail, faxes, etc. received for them and hand them to the guest if they come directly to the front desk.
Communicate service and amenities of the hotel to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Input, update and maintain guest profile and history, which includes but not limited to guest preferences and alerts.
Flexibility to carry out job responsibilities of other positions within the front office, such as PBX operator, bell person, and door person, upon request by the manager.
Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged.
Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Provide Concierge service - fluent knowledge of property and local restaurants, special events, city attractions, and guest amenities when necessary.
Knowledgeable of property’s fire and emergency procedures.
Any additional duties as directed by management.
Ability to utilize the property management system
Cover Night Audit, when needed.

Job Requirements:

Behavioral standards that all team members will be held accountable to:

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to accurately compute and manipulate mathematical calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company’s success.
Puts guest at forefront of all decisions
Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
High school graduate.
Previous hotel experience.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good communication skills
Guest service oriented
Ability to function in a noisy, hectic, and crowded environment
Ability to handle numerous duties simultaneously
Ability to adapt under stress, flexible
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Oral and written proficiency in the English language.
Maintain up to date property knowledge.

Essential Physical Abilities

Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms.

Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Work/Educational Experience

Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
Prior experience in guest services preferred

Salary: $31.4800 - $35.4100

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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