Top 13 Customer support representative Jobs in Quincy, Wa

Product Support Representative - Harvesting Heads
Tigercat Industries —Washington State
- $95,000 - $105,000 a year
- Full-time
- Computer literacy
- Mid-level
- Continuous improvement
- AD&D insurance
- Paid holidays
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Guest Service Representative
Sagecliffe Resort and Spa —Quincy, WA
- From $17.66 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Product Support Representative - Harvesting Heads

Tigercat Industries -
Washington State

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Job Details

Full-time
$95,000 - $105,000 a year
6 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Paid time off
Employee assistance program
Life insurance
Paid sick time

Qualifications

Mechanical blueprint interpretation
Customer communication
Electronic systems troubleshooting
GD&T
Heavy equipment hydraulic system troubleshooting
Mechanical drawings
Electrical systems
Troubleshooting electrical systems
Desktop applications
Computer skills
Productivity software
Mechanical troubleshooting

Full Job Description

Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington and Oregon, U.S.A.
The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of TCi products
Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Participate in regional and national trade-shows

Education and Qualifications:

Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Post-Secondary diploma/degree or equivalent education and experience
Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
Excellent Communication Skills
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Computer skills in Microsoft programs
Demonstrated ability to use initiative, work efficiently and independently
Strong organizational skills, planning, and time management skills
Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:Maintain communication with:

Service Manager and Regional Service Managers
Service Director
Engineering Product Groups
TCi Service and Sales Personnel
Dealer Service & Sales Personnel

What We Can Offer You:

Compensation: Base salary of $95,000 to $105,000 per year, based on experience, skills, and qualifications.
Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits. This position will also qualify for a vehicle allowance.
Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.

Why work for Tigercat?
We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.
Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Only those selected for interviews will be contacted.

We thank you for your application!

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customer support representative jobs in quincy, wa

Product Support Representative - Harvesting Heads

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