Top 5 Guest service agent Jobs in Radcliff, Ky

Hotel Front Desk Agent
Holiday Inn Express & Suites —Elizabethtown, KY
- From $13 an hour
- Part-time
- In person
- Writing skills
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Agent
Best Western Plus —Elizabethtown, KY
- $13 - $15 an hour
- Part-time
- Organizational skills
- Front desk
- Fair chance
- Paid time off
- Vision insurance
Quick Apply
13d
Hotel Front Desk Attendant
Holiday Inn Express Louisville —Shepherdsville, KY
- $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Sales Associate
Little Green Apple Hallmark —Elizabethtown, KY
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Sales Leader
Little Green Apple Hallmark —Elizabethtown, KY
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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guest service agent jobs near radcliff, ky

Hotel Front Desk Agent

Holiday Inn Express & Suites -
Elizabethtown, KY

Quick Apply

Job Details

Part-time | Full-time
From $13 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Computer operation
Property management tools
Writing skills
Basic math
Numeracy
Front desk
Computer skills

Full Job Description

Holiday Inn Express & Suites is hiring for Guest Service Representative. Must be available to train for all shifts.

We sell alcohol and in order to do so, we are required to ensure the seller is 20 years old and a day.

Job Purpose

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

Other

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Applicants can apply in person at the Holiday Inn Express & Suites in Elizabethtown. Our address is 130 The Loop. We are located by I65 by exit 94. No phone calls please.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have open availability, including evenings, weekends, and holidays?

Experience:

Front desk: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Shift availability:

Night Shift (Required)
Day Shift (Required)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

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guest service agent jobs in radcliff, ky

Hotel Front Desk Agent

Front Desk Agent

Hotel Front Desk Attendant

Sales Associate

Sales Leader

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