Top 246 It manager Jobs in Rahway, Nj

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
IT Manager- High Growth AI Infrastructure Team
Everforth —Jersey City, NJ
- $125,000 - $160,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Office
- Health insurance
- 401(k) matching
Quick Apply
7d
IT Operations Manager
SOLV Energy, LLC —Edison, NJ
- $129,279 - $161,599 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Operations Manager
Courier Health —New York, NY
- $140,000 - $175,000 a year
- Google Workspace
- HIPAA
- Office
- Commuter assistance
- Paid parental leave
Senior Manager, Venue Technology & End User Support
Harris Blitzer Sports & Entertainment —Newark, NJ
- $110,000 - $135,000 a year
- Weekends as needed
- 7 years
- Office
- Windows
- Paid holidays
- Health insurance
TechOps Assistant Manager
The RealReal —Perth Amboy, NJ
- $112,000 - $130,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
Quick Apply
12d
IT Manager
Children's Aid —New York, NY
- $130,000 - $140,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 5 years
Quick Apply
IT Asset Management Supervisor
CohnReznick —Parsippany-Troy Hills, NJ
- $102,000 - $140,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid time off
- Parental leave
11d
Director, AV Support
Amazon.com —Newark, NJ
- $151,200 - $204,600 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
9504 Sr IT Mgr
PSEG —Newark, NJ
- $137,000 - $224,400 a year
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Health insurance
- Dental insurance
4d
Team Lead
Kyndryl —Newark, NJ
- $79,920 - $182,520 a year
- Full-time
- Remote
- English
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
IT Manager
Bisnow —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- HIPAA
- Profit sharing
- Health savings account
Quick Apply
Business Development Manager, IT - 0034218
ManpowerGroup —Woodbridge, NJ
- $52,500 - $87,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business development
- Disability insurance
- Health insurance
3d
IT Infrastructure Manager
National Manufacturing Co Inc —Piscataway, NJ
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Manager
Avoca —New York, NY
- $150,000 - $190,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
- Health insurance
- Dental insurance
Regional IT Support Manager
Akin —New York, NY
- $120,000 - $170,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
IT Director
Scarinci Hollenbeck,LLC —Little Falls, NJ
- $160,000 - $175,000 a year
- Full-time
- Azure
- System design
- Office
- Disability insurance
- Health insurance
Quick Apply
MISA IT Operations Assistant Manager
Marubeni-Itochu Steel America Inc. —New York, NY
- $95,000 - $110,000 a year
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Health savings account
BUSINESS TECHNOLOGY MANAGER - AVIATION INSURANCE
United States Aviation Underwriters, Inc./USAIG —New York, NY
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Manager, Information Technology (OpenText Content Server)
NYC School Construction Authority —Long Island City, NY
- $91,193 - $155,274 a year
- Full-time
- 6 years
- Computer Science
- Administrative experience
- Health insurance
- Dental insurance

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it manager jobs near rahway, nj

Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

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Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

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Refine Your Search

it manager jobs in rahway, nj

Global Manager, IT Support Services

IT Manager- High Growth AI Infrastructure Team

IT Operations Manager

IT Operations Manager

Senior Manager, Venue Technology & End User Support

TechOps Assistant Manager

IT Manager

IT Asset Management Supervisor

Director, AV Support

9504 Sr IT Mgr

Team Lead

IT Manager

Business Development Manager, IT - 0034218

IT Infrastructure Manager

IT Manager

Regional IT Support Manager

IT Director

MISA IT Operations Assistant Manager

BUSINESS TECHNOLOGY MANAGER - AVIATION INSURANCE

Manager, Information Technology (OpenText Content Server)

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