Top 46 Customer success manager Jobs in Raleigh, Nc

Customer Success Manager
ACI Learning —Raleigh, NC
- $70,000 - $80,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
1d
Customer Success Manager
Clever Devices Ltd. —Apex, NC
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Accounting
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
2d
Customer Success Account Manager
Toshiba Global Commerce Solutions - External —Durham, NC
- Remote
- Analysis skills
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Quick Apply
3d
Senior Customer Success Manager
WalkMe —Raleigh, NC
- $150,000 - $175,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Senior level
- Health insurance
Quick Apply
2d
Global Customer Success Manager (10am-7pm, Monday-Friday)
Bandwidth —Raleigh, NC
- Monday to Friday
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Senior Customer Success Manager
Clever Devices Ltd. —Apex, NC
- $120,000 - $150,000 a year
- Full-time
- Contracts
- Training & development
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
2d
Customer Success Manager
Nortek Air Solutions, LLC —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Strategic Account Manager, Raleigh
Block —Raleigh, NC
- $119,000 - $178,400 a year
- Remote
- 5 years
- Contracts
- Fair chance
- Retirement plan
Quick Apply
Senior Customer Success Manager
Rezilient Health —Raleigh, NC
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
K4Connect —Raleigh, NC
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Health savings account
Customer Success Manager
MaintainX —Raleigh, NC
- Full-time
- Hybrid work
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
2d
Strategic Account Manager, Raleigh
Block, Inc. —Raleigh, NC
- $119,000 - $178,400 a year
- Remote
- 5 years
- Contracts
- Fair chance
- Life insurance
- Retirement plan
Senior Customer Success Manager, Sales Planning
CaptivateIQ —Raleigh, NC
- $115,000 - $150,000 a year
- Full-time
- Remote
- Salesforce
- US work authorization
- Senior level
- Health insurance
Quick Apply
Enterprise Customer Success Manager
MaintainX —Raleigh, NC
- Full-time
- Hybrid work
- 5 years
- Senior level
- Dental insurance
- 401(k)
Quick Apply
2d
Customer Success - Senior Project Manager
TruTechnologies —Durham, NC
- Full-time
- Customer service
- Office
- Organizational skills
1d
Associate Digital Customer Success Manager
Veradigm —Raleigh, NC
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Technical Customer Success Manager
WingSwept —Garner, NC
- Full-time
- Background check
- Azure
- Pass drug screening
- Profit sharing
- Dental insurance
Quick Apply
Enterprise Customer Success Manager
Relay —Raleigh, NC
- Monday to Friday
- Hybrid work
- 5 years
- Office
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Sr Customer Solutions Manager, Strategic Accounts
Amazon Web Services, Inc. —Raleigh, NC
- $153,600 - $207,800 a year
- Full-time
- 5 years
- AWS
- Travel
- AD&D insurance
- Health insurance
10d
Senior Customer Success Manager / Architect
Instruqt —Raleigh, NC
- From $100,000 a year
- Full-time
- Remote
- Trade school
- Senior level

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customer success manager jobs near raleigh, nc

Customer Success Manager

ACI Learning -
Raleigh, NC

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
1 day ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication
Stakeholder engagement
Customer relationship building
Managing clients in a customer support role
Salesforce Cloud
Sales management systems proficiency
CRM system proficiency

Full Job Description

Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn't just a job. It's a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

At ACI Learning, our customers are building the teams that defend networks, pass audits, and keep IT running. Your job is making sure they get everything they signed on for, and then finding them more. Plenty of Customer Success roles are dressed-up ticket queues. This one is a real book of business. You'll own a portfolio of Corporate, Government, and Academic accounts as their trusted advisor, guiding how they use the platform, spotting where they can grow, and earning every renewal by making the relationship worth it. You'll have genuine autonomy to run your accounts your way, and a scoreboard you can see, because in this role the line between your work and the result is a short one. Here's what that looks like day to day.

What you'll do

You'll act as the trusted advisor for your assigned accounts, building real relationships with the people who make decisions and the people who use the product day to day. The work is proactive, not reactive: structured outreach, early risk-spotting, and a constant read on where each account can get more value.

Drive adoption, usage expansion, and retention across your assigned accounts
Run a structured outreach plan and keep it consistent month over month
Build relationships with key stakeholders and serve as their go-to advisor
Own onboarding for your accounts and get fully proficient in our CRM and engagement tools quickly
Log engagement activity in our systems of record and keep a current weekly forecast in Salesforce
Spot and close upsell and cross-sell opportunities on your own
Partner with Sales, Product, Marketing, and Support to resolve issues and land outcomes
Bring the customer's voice back inside the company and push for improvements based on what you hear
Use account data to prioritize, plan, and make decisions

What you'll need

Bachelor's degree or equivalent relevant experience
2+ years in Customer Success, Account Management, Sales, Support, Implementation, or another customer-facing role
Experience managing customer relationships, working with stakeholders, and supporting adoption or retention goals
The ability to learn and use Salesforce, Outreach, and related CRM and engagement tools effectively
Strong verbal and written communication
A track record of juggling multiple priorities, following through on commitments, and coordinating across internal and external teams

What we'd like you to have

Experience supporting Corporate, Government, or Academic customers
Familiarity with Net Revenue Retention, churn reduction, and upsell/cross-sell motions
Background in SaaS, EdTech, or another subscription business
Comfort with AI tools and a habit of using technology to solve business problems
Experience managing SMB customers in a high-volume customer success environment

What we're counting on from you

Ramp fast. We expect you fully onboarded within 45 days: proficient in the CRM and outreach tools and clear on how we engage customers.
Stay consistent. We look for better than 95% monthly outreach compliance across your accounts.
Move the churn number. Contribute to cutting churn across your book in half within your first six months.
Keep your records honest and current. Daily activity notes and an up-to-date weekly forecast in Salesforce.
Grow your accounts. Independently find and close upsell and cross-sell opportunities that support our NRR goals.

If you're the kind of person who treats a renewal as the result of everything you did in the months before it, we should talk.

Why ACI Learning is Your Next Big Move

For Full-Time, Benefits Eligible Positions

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan so you can invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.

Quick Apply

Refine Your Search

customer success manager jobs in raleigh, nc

Customer Success Manager

Customer Success Manager

Customer Success Account Manager

Senior Customer Success Manager

Global Customer Success Manager (10am-7pm, Monday-Friday)

Senior Customer Success Manager

Customer Success Manager

Strategic Account Manager, Raleigh

Senior Customer Success Manager

Client Success Manager

Customer Success Manager

Strategic Account Manager, Raleigh

Senior Customer Success Manager, Sales Planning

Enterprise Customer Success Manager

Customer Success - Senior Project Manager

Associate Digital Customer Success Manager

Technical Customer Success Manager

Enterprise Customer Success Manager

Sr Customer Solutions Manager, Strategic Accounts

Senior Customer Success Manager / Architect

I want to receive the latest job alert for customer success manager in raleigh, nc

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Join the ACI Learning Adventure!

Our Mission

The ACI Team

Purpose-Driven Culture

Your Opportunity

Who We Are

What you'll do

What you'll need

What we'd like you to have

What we're counting on from you

Why ACI Learning is Your Next Big Move

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