Top 1158 Customer experience associate Jobs in Raleigh, Nc

Patient Service Associate- Radiology Administration Duke Raleigh
Duke Health —Raleigh, NC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Patient Service Associate - NCEENT of Cary
Duke Health —Cary, NC
- Full-time
- Basic math
- HIPAA
- Clinic
Patient Service Associate- DCC Macon Pond
Duke Health —Raleigh, NC
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
1d
Warehouse Associate - 1st Shift
Ryder —Raleigh, NC
- $20.50 an hour
- Urgently hiring
- English
- Forklift
- High school diploma or GED
- Paid training
- On-the-job training
14d
Food Services Associate
UNC Health —Raleigh, NC
- $18.00 - $24.66 an hour
- Full-time
- Hospital
- Customer service
- No experience needed
1h
Warehouse Associate
Cencora —Morrisville, NC
- Up to $27.01 an hour
- Overtime
- English
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Raleigh, NC
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Associate Customer Support Analyst, Teachers Pay Teachers (TPT)
IXL Learning —Raleigh, NC
- Full-time
- Bachelor of Science
- Research
- Office
Part Time Associate Banker Raleigh (30 Hours)
JPMorganChase —Raleigh, NC
- Part-time
- Office
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
3d
Business Office Associate - Full Time
CarMax —Raleigh, NC
- $15.50 - $30.70 an hour
- 8 hour shift
- Dealership
- Mentoring
- Organizational skills
- Paid jury duty
- Paid holidays
Administrative Associate
UNC Health —Chapel Hill, NC
- $18.48 - $25.89 an hour
- Full-time
- Hybrid work
- Administrative experience
- High school diploma or GED
- 1 year
1h
Patient Service Associate - Duke Neurosurgery of Morrisville
Duke Health —Morrisville, NC
- Full-time
- Basic math
- High school diploma or GED
- Clinic
6h
Store Associate
CVS Health —Raleigh, NC
- $15 - $19 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
Front Desk Associate
Hyatt Place Raleigh-Durham Airport —Morrisville, NC
- Weekends as needed
- Microsoft Word
- Computer literacy
- English
Quick Apply
Admin Associate PD
UNC Health —Chapel Hill, NC
- $18.48 - $25.89 an hour
- Part-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
1d
Sales Associate III
Coach —Raleigh, NC
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Full time center associate
The UPS Store #6214 —Raleigh, NC
- $13 - $14 an hour
- Full-time
- Background check
- High school diploma or GED
- Math
Quick Apply
Warehouse Associate - 2nd Shift
Ryder —Raleigh, NC
- $19 an hour
- Urgently hiring
- English
- Forklift
- High school diploma or GED
- Paid training
- On-the-job training
14d
Warehouse Associate First Shift
Ryder —Raleigh, NC
- $20.50 an hour
- Full-time
- English
- Forklift
- High school diploma or GED
- Paid training
- On-the-job training
13d
Associate Technical Account Manager
Yardi Systems, Inc. —Raleigh, NC
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Profit sharing

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Patient Service Associate- Radiology Administration Duke Raleigh

Duke Health -
Raleigh, NC

Apply Now

Job Details

Full-time

Qualifications

Customer relationship building
Basic math
High school diploma or GED
Internal employee customer service
Clinical confidentiality policies
Grammar Experience

Full Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Job Summary

With the use of PACS (Picture Archiving and Communication System), MaestroCare (Epic), and Nuance Powershare the PSA will support physicians, technologists and other medical staff in the acquisition, storage and distribution of digital patient records in Radiology. It is the responsibility of the PSA to protect patient confidentiality and to ensure the maintenance and integrity of the patients’ Radiology record is maintained while images are retrieved, stored and distributed to patients, providers, hospitals and other entities both internal and external to DUHS. The PSA coordinates and participates in a variety of clerical activities involved in the tracking, retrieval and distribution of CDs. Position also involves customer service, message distribution, and ancillary scheduling.

Work Performed

Utilize the MaestroCare Image Library Worklist to process orders from providers to store images in PACS.
Operate the Digital Media Creator (DMC) and PACSscan equipment to create CD or DVD, containing imaging studies in DICOM format at the request of patients, providers, hospitals and other entities.
Upload outside DICOM imaging studies from CD or DVD to PACS.
Merge DICOM imaging studies in PACS to the MaestroCare order.
Fulfill requests for DUHS images by pushing DICOM images from PACS to Powershare.
Push images received in Powershare to PACS in order to fulfill the MaestroCare physician order.
Obtain signed patient authorization to release medical information as required by DUHS policy.
Utilize Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare to complete daily logs, correspond with attorneys, physicians, patients and other staff members.
Respond to requests for images and reports related to legal cases. Communicate professionally and timely in written and oral communication, with attorneys, judges and social workers.
Troubleshoot problems with image quality and equipment malfunction and submit timely and effective Service Now Requests.
Transcribe radiology orders from community physicians in Maestro Care for walk in exams and scheduled exams.
Schedule and cancel exams for all modalities as needed in Maestro Care.
Provide reminder appointment phone calls to patients to include prep instructions, directions, and parking. Update the appointment note.
Provide mammography technologist support to include obtaining images and reports from outside facilities, pushing images to PACS and the Hologic Workstation, and checking systems to ensure accuracy.
Answer telephone, take and deliver messages to physicians, nurses, technologist and others. Distribute mail, collect and scan medical records for HIM. Use email to send and receive signed documents and handling faxed requests.
Functions performed by this position have a direct impact on patient safety and the timeliness of patient care. This position routinely coordinates with outpatient clinics, inpatient units, Emergency Department, and surgeons both internal to DUHS and external to DUHS.
In all aspects of the job, the candidate must pay close attention to detail and perform with high accuracy consistently in a high volume area, all while strictly adhering to Federal and State regulations and DUHS policy.
Display a helpful and professional attitude when helping patients, DUHS staff and coworkers. Highly developed customer service skills are required in order to meet patient needs and internal customer expectations.
Effectively communicate with all DUHS employees including physicians, nurses, technologists, patient service associates and administrative professionals.

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Apply Now

Refine Your Search

customer experience associate jobs in raleigh, nc

Patient Service Associate- Radiology Administration Duke Raleigh

Patient Service Associate - NCEENT of Cary

Patient Service Associate- DCC Macon Pond

Warehouse Associate - 1st Shift

Food Services Associate

Warehouse Associate

CUSTOMER SERVICE ASSOCIATE

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Part Time Associate Banker Raleigh (30 Hours)

Business Office Associate - Full Time

Administrative Associate

Patient Service Associate - Duke Neurosurgery of Morrisville

Store Associate

Front Desk Associate

Admin Associate PD

Sales Associate III

Full time center associate

Warehouse Associate - 2nd Shift

Warehouse Associate First Shift

Associate Technical Account Manager

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