Top 13 Customer support coordinator Jobs in Raleigh, Nc

Care Coordinator
Oshi Health —Raleigh, NC
- $45,000 - $52,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Care Coordinator
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
2d
Customer Service and Scheduling Coordinator - Residential Glass
The Glass Guru of Durham —Durham, NC
- $20 - $26 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
Client Care Coordinator
Homes By Dickerson Inc —Raleigh, NC
- Full-time
- Mid-level
- Communication skills
- Paid holidays
Quick Apply
Membership Coordinator
NC Chiropractic Association —Raleigh, NC
- $42,000 - $48,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Client & Operations Coordinator
Shadebloom Cleaning Company LLC —Clayton, NC
- $15 - $18 an hour
- Part-time
- Hybrid work
- Residential
- Administrative experience
- Communication skills
- Flexible schedule
- Referral program
Quick Apply
Remote Transportation Care Coordinator
ACC PREMIERE —Raleigh, NC
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
2d
Customer Development Specialist - Reset Coordinator
Pepsi Bottling Ventures —Garner, NC
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Wellness program
- Paid holidays
4d
Client Care Coordinator
RestorePro Reconstruction Inc —Durham, NC
- $24 - $26 an hour
- Full-time
- Background check
- Heavy lifting
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Service Coordinator Order Experience CRT/DME Repair
Numotion —Apex, NC
- Overtime
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Account Coordinator
Intelligent Locations —Raleigh, NC
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Hospital
2d
Part Time Warranty Coordinator
Carrier Enterprise —Knightdale, NC
- Part-time
- Spanish
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Service Operations Coordinator
Bell and Howell LLC —Durham, NC
- Call employer
- Computer literacy
- Mid-level
- Office
Quick Apply

Discover related jobs

Based on your search for customer support coordinator jobs.

Care Coordinator
Oshi Health —Raleigh, NC
Bachelor's degree in a health or science related field. We take time to get to know each patient, develop a personalized, whole-person care plan that includes…
$45,000 - $52,000 a year
Quick Apply
Lease Admin Coordinator II - REMOTE
Ryder System —Raleigh, NC
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
$18.25 - $18.50 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Resource Coordinator 2
Johnson Controls —Dublin, OH
Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service.
$26.06 - $35.79 an hour
Support Services Coordinator
ABACUS —Columbus, OH
Associate's Degree in a computer-related field preferred. Capable of sitting at a desk and using a computer for prolonged periods.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support coordinator in raleigh, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near raleigh, nc

Membership Coordinator jobs in Raleigh, NC

Care Coordinator jobs in Raleigh, NC

Account Coordinator jobs in Raleigh, NC

Operations Coordinator jobs in Durham, NC

Transportation Coordinator jobs in Raleigh, NC

Remote Customer Service jobs in Norman, OK

Nationwide Childrens Patient Care jobs in Columbus, OH

Customer Care Coordinator jobs in Midlothian, VA

Customer Care Coordinator jobs in Houston, TX

Customer Care Coordinator jobs in Chicago, IL

Event Coordinator jobs in Birmingham, AL

Customer Care Coordinator jobs in Los Angeles, CA

Membership Coordinator jobs in Phoenix, AZ

Event Coordinator jobs in Atlanta, GA

Membership Coordinator jobs in Chicago, IL

Operations Coordinator jobs in New York, NY

Membership Coordinator jobs in Boston, MA

Care Coordinator jobs in Salem, OR

Care Coordinator jobs in Frisco, TX

Clinical Research Coordinator jobs in Richmond, VA

Care Coordinator

Oshi Health -
Raleigh, NC

Quick Apply

Job Details

Full-time
$45,000 - $52,000 a year

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Vision insurance

Qualifications

Insurance products customer support
Texting/chatbox tools
Health insurance customer support
Bachelor's degree
Telehealth platforms
Collaborative technology platforms
CRM system proficiency
Productivity software
Medical terminology
Technical Proficiency

Full Job Description

Care Coordinator

Reports To: Manager, Care Delivery

Locations Hiring From: Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia ONLY. Must currently reside and plan on residing entire employment.

Schedule: Monday- Friday 10-6 EST or

Monday- Friday 12-8pm EST or

Saturday- Wednesday 12-8pm EST or

Tues- Saturday 12-8pm EST or

Wednesday- Sunday 12-8pm EST

Employment Type: Full-Time

Role Overview

As our Care Coordinator, you will serve as the first point of contact for patients navigating their digestive health journey at Oshi Health, managing inbound communications across phone, email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love solving problems in real time, and are passionate about making patients feel heard and supported, we would love to meet you.

What You'll Do: Key Responsibilities

Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

What We're Looking For: Qualifications & Requirements

Required

Bachelor's degree in a health or science related field
3+ years of experience in remote chat- based customer service experience (telehealth or digital health strongly preferred).
Fluency in healthcare terminology and comfortable navigating clinical concepts.
Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace.
Exceptional verbal and written communicator who can be both efficient and empathetic.
Highly organized, detail-oriented self-starter who works independently and requires minimal supervision.

Preferred

Experience working in telehealth or a digital health environment.
Strong critical thinking skills with the ability to triage accurately and escalate appropriately.
Experience in a high-growth startup or mission-driven healthcare organization.

Compensation & Benefits

Salary Range: $45,000 – $52,000 (commensurate with experience)
Health Benefits: Employer-sponsored medical, dental, and vision coverage
Time Off: Unlimited PTO + 11 paid company holidays
Retirement: Eligibility to contribute to 401(k)
Work Style: Remote-first flexibility
Growth: Tailored professional development opportunities as we scale
Life Concierge: Access to Overalls, because we know life happens

About Oshi Health

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. When you join Oshi, you're joining a team and a mission that's changing what great healthcare looks like. Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing, and treating digestive health conditions. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.

For Every Oshi Team Member We Want:

Genuine passion for improving patient lives and transforming GI care
Strong communication skills and emotional intelligence
Comfort in a fast-paced, remote-first, mission-driven environment

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected], and we'll confirm whether you're engaging with one of our Oshi teammates!

Quick Apply

Refine Your Search

customer support coordinator jobs in raleigh, nc

Care Coordinator

Care Coordinator

Customer Service and Scheduling Coordinator - Residential Glass

Client Care Coordinator

Membership Coordinator

Client & Operations Coordinator

Remote Transportation Care Coordinator

Customer Development Specialist - Reset Coordinator

Client Care Coordinator

Service Coordinator Order Experience CRT/DME Repair

Account Coordinator

Part Time Warranty Coordinator

Service Operations Coordinator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer support coordinator in raleigh, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected