Top 126 End user support analyst i Jobs in Raleigh, Nc

End User Support Analyst I
Wake Technical Community College —Raleigh, NC
- $57,204 a year
- Full-time
- Spanish
- Azure
- Research
- Paid holidays
- Disability insurance
1d
Associate Business Data Analyst
UL Solutions —Raleigh, NC
- $60,000 - $75,000 a year
- Holidays
- Computer Science
- Mid-level
- Finance
- Health insurance
- Dental insurance
Data Analytics Business Analyst (Full-Time Remote)
Alliance Health —Morrisville, NC
- $81,873 - $104,388 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
QA Analyst
Valeris, Inc. —Morrisville, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
13d
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Business Systems Analyst III (Remote NC, AZ, TX, GA)
First Citizens Bank —Raleigh, NC
- Full-time
- Mid-level
- Java
- High school diploma or GED
UI/UX and Design Analyst [U.S. Citizenship Required]
Via Logic LLC —Raleigh, NC
- $90,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Paid time off
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Senior Business Systems Analyst - Enterprise Architecture Governance (Remote)
First Citizens Bank —Raleigh, NC
- $111,000 - $170,000 a year
- Full-time
- 6 years
- High school diploma or GED
- Bachelor's degree
Senior Enterprise Data Analyst
First Citizens Bank —Raleigh, NC
- Full-time
- 6 years
- Databases
- High school diploma or GED
Senior Business Systems Analyst
First Citizens Bank —Raleigh, NC
- $160,020 - $193,983 a year
- Full-time
- Remote
- 6 years
- DevOps
- Finance
12d
Health Information Technology Specialist East
IQVIA —Raleigh, NC
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
Business Systems Analyst III - Coupa (Hybrid)
First Citizens Bank —Raleigh, NC
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Service Desk Analyst
Dillon Supply Company —Raleigh, NC
- Monday to Friday
- Computer Science
- Mid-level
- Windows
Quick Apply
20h
Financial Analyst
Siemens Energy —Raleigh, NC
- Full-time
- Office
- Finance
- 8 years
- Paid holidays
- Health insurance
4d
Data & Analytics Manager
North Carolina Community Health Center Association —Raleigh, NC
- $72,000 - $80,000 a year
- Full-time
- 5 years
- HIPAA
- Office
Quick Apply
7d

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end user support analyst i jobs near raleigh, nc

End User Support Analyst I

Wake Technical Community College -
Raleigh, NC

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Job Details

Full-time
$57,204 a year
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
High school diploma or GED
Driver's License
Desktop (troubleshooting support)

Full Job Description

Having trouble logging in?
Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627.

Position Description

This position is responsible for troubleshooting, repairing, and maintaining Wake Technical Community College end user devices and applications to support the business use of these technologies.

**Responsibilities and Duties (*Essential Functions)**

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Provides direct support and troubleshooting for IT-related devices and software applications used in College business processes and academic environments; respond to business disruptions including classes resulting from information technology issues. This includes providing rapid response and being readily available to team members for critical tasks and service disruptions

Installs, configures, tests, monitors, supports and maintains end user workstations, peripheral devices, desktop phones, and other IT assets

Collaborates with ITS personnel to resolve issues, fulfill requests, complete projects, develop processes and procedures, and develop and maintain documentation

Provides assistance to employees in utilizing information technology, end user devices, and applications to conduct College business processes

Performs quality assurance testing for devices, configurations, processes, and procedures based on provided quality assurance testing guidelines

Updates and maintains database of client and end user device information in Active Directory, problem call tracking and inventory management systems

Utilizes ticket lifecycle in service management system which includes processing, escalation, or redirection of tickets

Conducts research on latest advancements in IT technologies and service desk processes in supporting continuous improvement and maintaining essential job knowledge

Provides support for multiple operating systems (Windows, MacOS)

Qualifications

Knowledge, Skills, and Abilities

Foster an open, collaborative relationship with faculty, students, and staff to identify IT-related services and support needs

Demonstrate a focus on customer service skills and possess the ability to understand and clearly communicate technical specifications and general components of software, operations, and security to a wide variety of audiences

Possess the ability to troubleshoot and resolve technical problems related to end user device hardware, software applications, network infrastructure, operations, and other IT disciplines

Exercise a focus on customer service, analytical thinking, and team-oriented interpersonal skills and possess the ability to communicate clearly and effectively to a wide variety of audiences

Possess strong verbal and written communication skills including the ability to read, analyze, and interpret technical documentation

Demonstrate a basic understanding of computer networking principles

Ability to push, pull, lift, or carry up to 50 pounds of equipment

Valid Driver's license and approval required by the College’s liability insurance carrier. Will require travel to various sites within their region

Minimum Requirements

High school diploma and six months of experience in support of end user devices and software applications including installing, troubleshooting, and configuring

Preferences

Associate degree in an information technology discipline

Two years experience supporting an enterprise's help desk operation.

A+ Certification

Experience utilizing Microsoft Endpoint Configuration Manager (MECM) and Azure.

ITIL Foundation certification.

Bilingual candidates are encouraged to apply, especially those who speak Spanish or other high-need languages in the WTCC service area

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

Apply Now

Refine Your Search

end user support analyst i jobs in raleigh, nc

End User Support Analyst I

Associate Business Data Analyst

Data Analytics Business Analyst (Full-Time Remote)

QA Analyst

IT Analyst

Level 1 Analyst IT Help Desk

Service Desk Analyst

Business Systems Analyst III (Remote NC, AZ, TX, GA)

UI/UX and Design Analyst [U.S. Citizenship Required]

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

IT Analyst

desktop support

Senior Business Systems Analyst - Enterprise Architecture Governance (Remote)

Senior Enterprise Data Analyst

Senior Business Systems Analyst

Health Information Technology Specialist East

Business Systems Analyst III - Coupa (Hybrid)

Service Desk Analyst

Financial Analyst

Data & Analytics Manager

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