Top 152 Front desk manager Jobs in Raleigh, Nc

Hotel Guest Experience Manager
The Oberlin, Hilton Curio —Raleigh, NC
- Up to $25 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Hotel Front Office Manager-Renaissance Raleigh Hotel
Renaissance Raleigh Hotel —Raleigh, NC
- Hotel
- Mentoring
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
2d
Patient Service/Front Desk Coordinator
MyEyeDr. —Raleigh, NC
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
12d
Front Desk Supervisor Manager
Fit4Life —Durham, NC
- $3,400 - $4,400 a month
- 8 hour shift
- Mid-level
- In-person
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
11d
Office Administrator
WESTWOOD PROFESSIONAL SERVICES INC —Raleigh, NC
- Full-time
- ERP systems
- Mid-level
- Office
Receptionist
Raleigh Rehabilitation Center —Raleigh, NC
- Part-time
- Skilled nursing facility
- Computer literacy
- HIPAA
- 401(k)
- Tuition reimbursement
Quick Apply
1d
Front Desk Concierge
Stratton Amenities —Raleigh, NC
- $15 - $16 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
Bilingual Office Manager
White Glove Cleaning NC —Raleigh, NC
- $18 - $20 an hour
- Full-time
- Mid-level
- Office
- Data entry
Quick Apply
Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
9d
Operations Manager
Animalkind Inc —Raleigh, NC
- Full-time
- Mid-level
- 3 years
- Administrative experience
11d
Concierge
Waltonwood —Raleigh, NC
- Part-time
- High school diploma or GED
- Organizational skills
- Cleaning
Assistant Office Manager
Riccobene Associates Family Dentistry —Cary, NC
- Full-time
- Dental office
- Mid-level
- Team management
- Paid time off
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Cary, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
4d
Front Desk
Planet Fitness - Excel Fitness —Raleigh, NC
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Assistant Guest Experience Manager - Part-Time
LORENA LUCA —Raleigh, NC
- $20 - $23 an hour
- Part-time
- Mid-level
- In-person
- 2 years
- Paid training
- Employee discount
Quick Apply
1d
Workplace Experience & Site Operations Manager- PACS
Siemens —Raleigh, NC
- $44,982 - $77,112 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
7d
Patient Account Team Lead - DRAH ED
Duke Health —Raleigh, NC
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)
Embassy Suites Brier Creek Raleigh NC —Raleigh, NC
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley
Summit Hospitality Incorporated —Raleigh, NC
- Part-time
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply

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front desk manager jobs near raleigh, nc

Hotel Guest Experience Manager

The Oberlin, Hilton Curio -
Raleigh, NC

Quick Apply

Job Details

Full-time
Up to $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Teamwork
Team development
Driver's License
Attention to detail
Organizational skills
Managing projects

Full Job Description

Opening in October 2026 – The Oberlin Hotel – 501 Woodburn Rd. Raleigh, NC 27605

Quality Hospitality is offering a rare and exciting opportunity to join the opening team of a new luxury boutique hotel, The Oberlin, opening in Raleigh, NC this fall as a new Hilton Curio property. We’re seeking proactive, relationship-driven hospitality professionals dedicated to providing excellent service in an upscale environment.

Overview
The Guest Experience Manager serves as the primary Guest Service Champion for the hotel, with a strong leadership presence during peak guest interaction hours – primarily evenings. This role is responsible for owning the guest arrival, stay, and departure experience, while leading, coaching, and holding the Front Desk team accountable to exceptional service standards. The primary goal of this role is to provide personalized and unforgettable experiences for every guest to ensure guests feel valued and cared for throughout their stay.

This is a hybrid leadership position that balances guest-facing service, team supervision, and operational execution. The Guest Experience Manager is expected to regularly work the desk, cover shifts as needed, and remain flexible to support first shift, second shift, or Night Audit in the event of call-outs or operational needs.

Responsibilities

Guest Experience Leadership

Act as the visible service leader during high-impact guest interaction periods, especially evenings
Champion a warm, professional, and consistent guest experience from arrival through departure
Personally engage with guests to resolve concerns, recover service issues, and turn challenges into service opportunities
Monitor and actively respond to guest feedback, satisfaction scores, and real-time service trends
Design and deliver memorable moments such as providing special amenities, celebrations and unique touches
Ensure Front Desk interactions consistently align with brand standards, service culture, and Quality Hospitality expectations

Front Desk Team Leadership & Development

Lead, train, coach, and mentor Front Desk team members with strong focus on service behaviors and guest engagement
Set clear service expectations and hold team members accountable through real-time feedback and coaching
Conduct regular Front Office meetings that reinforce service culture and Quality Hospitality standards
Promote teamwork, professionalism, and an “Unreasonable Hospitality” mindset across all shifts
Serve as a role model by working shifts alongside the team and demonstrating service excellence in action

Scheduling & Shift Coverage

Prepare and manage Front Office schedules in a timely and effective manner
Serve as a hands-on leader who regularly covers desk shifts, primarily evenings
Maintain flexibility to cover Night Audit, first shift, or second shift when call-outs or operational needs arise
Ensure proper coverage during peak periods, group arrivals, and special events

Front Office Operations & Standards

Oversee daily Front Office operations to ensure compliance with brand, company, and audit standards
Maintain accurate room inventory and ensure proper coordination with Housekeeping regarding room status and availability
Ensure proper completion of shift work, cash handling, drawer balancing, and daily logs
Maintain Front Office audit readiness and documentation standards
Collaborate with other departments to ensure seamless service and to coordinate personalized elements

Guest Services & Desk Operations

Greet and assist guests, vendors, and clients in a professional and welcoming manner
Manage the flow of guests, vendors, and deliveries through the Front Office
Provide accurate information regarding hotel services, amenities, policies, and the local area
Handle reservations, room assignments, check-ins, and check-outs
Anticipate guest needs, listen actively and respond effectively to guest requests and complaints
Field incoming communications in a timely manner and ensure routing to the correct party
Support Hilton Honors Rewards program enrollment and retention efforts

Financial & Administrative Support

Monitor and open accounts to support timely financial collection
Review and assist with payment and collections for group master accounts as needed
Process guest payments and review guest accounts for accuracy
Support purchasing, monitoring, and control of Front Office, market and inventory

Safety & Security

Monitor and maintain property security standards during assigned shifts
Ensure guest and team member safety through awareness, reporting, and proper protocol execution

Requirements

Prior supervisory experience is preferred
Prior hospitality experience is strongly preferred
Strong initiative and work ethic
Punctual, reliable, and regular attendance
Strong attention to detail
Customer-service oriented
Strong multitasking and organizational skills
Ability to work in a fast-paced environment
Excellent communication skills – both verbal and written
Excellent interpersonal skills
Excellent time and project management skills
Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.
Valid driver’s license and Department of Motor Vehicles Report
Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

Pay: Up to $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have availability to begin work in October 2026?

Work Location: In person

Quick Apply

Refine Your Search

front desk manager jobs in raleigh, nc

Hotel Guest Experience Manager

Front Desk Guest Manager Raleigh Marriott City Center

Hotel Front Office Manager-Renaissance Raleigh Hotel

Patient Service/Front Desk Coordinator

Front Desk Supervisor Manager

Office Administrator

Receptionist

Front Desk Concierge

Bilingual Office Manager

Assistant General Manager

Operations Manager

Concierge

Assistant Office Manager

Patient Service/Front Desk Coordinator Part Time

Front Desk

Assistant Guest Experience Manager - Part-Time

Workplace Experience & Site Operations Manager- PACS

Patient Account Team Lead - DRAH ED

Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)

Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley

I want to receive the latest job alert for front desk manager in raleigh, nc

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