Top 43 Help desk technician Jobs in Raleigh, Nc

Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
IT Support Specialist
North State Bank —Raleigh, NC
- Full-time
- Mid-level
- Office
- Organizational skills
15h
Technology Support Technician
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $55,265 - $66,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Retirement plan
13d
Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Network Operations Technician
Capitol Broadcasting Company Inc —Raleigh, NC
- Weekends as needed
- Pass drug screening
- Office
- Ability to lift 50 pounds
- Free parking
- Health insurance
11d
IT Help Desk Technician – Level 1 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Organizational skills
- Communication skills
- Entry level
Field Technician (Raleigh, North Carolina Area)
CVS Health —Raleigh, NC
- $18.50 - $31.72 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
12d
Tier 3 IT Support Engineer
Atlantic Technology Services —Raleigh, NC
- $70,000 - $90,000 a year
- On call
- 5 years
- AWS
- Driver's License
Quick Apply
4d
IT Help Desk Technician – Level 3 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Mid-level
Field Technician I
Catapult —Raleigh, NC
- $40,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
IT Help Desk Technician – Level 2 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Mid-level
Senior Support Technician
AGBO —Raleigh, NC
- Full-time
- Google Workspace
- US work authorization
- Senior level
Quick Apply
Service Desk Technician II
Valeris, Inc. —Morrisville, NC
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
12d
On-Call Network Technician – Flexible, Part-Time
CRIT Networking —Raleigh, NC
- $20 - $30 an hour
- Part-time
- Background check
- Residential
- Driver's License
- Flexible schedule
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Zebulon, NC
- $35,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Community Solutions Central Operations Specialist I
Spectrum —Morrisville, NC
- Weekends as needed
- Data analysis skills
- English
- Mid-level
- Opportunities for advancement
Sr. IT Support Specialist
HUMACYTE GLOBAL INC —Durham, NC
- Full-time
- Azure
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Durham, NC
- $22 - $36 an hour
- Full-time
- Sales
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance

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help desk technician jobs near raleigh, nc

Systems Analyst

WingSwept -
Garner, NC

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
401(k) matching

Qualifications

Computer operation
Phone communication
Peripheral setup
High school diploma or GED
Driver's License
Computer management
Networking equipment (troubleshooting support)
IP networking
Client interaction via phone calls

Full Job Description

Are you eager to put your customer service skills and growing technical capabilities to use? WingSwept is an award-winning, employee-owned managed service provider seeking a Tier 1 Systems Analyst for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people, including their teammates and our clients. If that's you, please review the details below and apply today if it seems like a good fit. Compensation for the Systems Analyst position includes a competitive base pay and excellent benefits, including employee stock ownership, profit sharing, and a fully-vested 401(k) with matching contributions.

The responsibilities of the position may include:

Provide first level customer support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for password and user account administration
Create properly formatted tickets for client calls & emails in tracking software as the work occurs
Ensure constant service ticket flow by escalating tickets that require higher level assistance
Coordinate scheduling of service visits and technician support phone calls to clients
Maintain inventory of customer-owned equipment and stock equipment in-house, manage product shipments, and maintain organization of service area
Communicate ticket status and document updates to clients and technical staff as needed
Provide first-level after-hours and holiday on-call support on a revolving basis with other staff
Ask and gather intelligent questions about the client’s business and accurately document
Document opportunities that are discussed or discovered while interacting with clients
Perform basic computer hardware and software installations, configurations, and virus removals
Keep information regarding our clients, their data, and other sensitive information confidential
Create and maintain documentation for client and internal tasks and procedures
Study for and pass industry certifications as identified and required
Read educational materials as needed and directed for job proficiency
Develop and/or revise best practices and processes for Help Desk procedures

Minimum requirements:

Must determine to pursue and embody WingSwept’s core values of being Honest, Eager, Accountable, Respectful, and a Team Player
Must possess excellent verbal and written communication skills for daily interactions with customers both in person and on the phone
Must have an affinity for computers and a broad knowledge of various computer systems and how they work.
Must have a thirst for knowledge and an ability to quickly tackle new problems by using available research tools and methodical processes to successfully remedy issues with little supervision
Exceptional computer and system administration skills on Microsoft based clients and servers
Firm understanding of the configuration of basic networking components and peripherals
Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude
Must be legally in the US and able to pass a US government background check
High school diploma, at least two years of secondary education preferred
Must have a valid driver’s license and reliable transportation for travel as far as 75 miles from the office
Must be able to work a full-time 40-hour work week which may include after-hours support

Extra consideration given for the following:

Previous experience as a system analyst, help-desk support provider, or equivalent role
Previous experience with procedure writing or other technical writing
Intricate knowledge/experience with workstation, server and network diagnostics, repair, and installation
Expertise with MS Windows Server, MS Exchange, or ConnectWise
Expertise with all aspects of Apple OS X
CompTIA A+, Network+, and various Microsoft certifications
Experience with VDI, virtualization technologies, or cloud hosting
Understanding of the fundamentals of DNS, especially as related to mail servers
Familiarity with Linux/Unix based operating systems and system administration
Familiarity with SonicWALL and / or Cisco firewalls and other appliances
Experience with phone wiring and phone switch installation / programming / maintenance

If this job sounds like a potential fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran

Quick Apply

Refine Your Search

help desk technician jobs in raleigh, nc

Systems Analyst

DESKTOP TECHNICIAN/ IT SUPPORT

IT Support Specialist

Technology Support Technician

Desktop Support Specialist

Network Operations Technician

IT Help Desk Technician – Level 1 SkillBridge Fellow

Field Technician (Raleigh, North Carolina Area)

Tier 3 IT Support Engineer

IT Help Desk Technician – Level 3 SkillBridge Fellow

Field Technician I

Instructional Support Technician - Telecommunications Analyst

IT Help Desk Technician – Level 2 SkillBridge Fellow

Senior Support Technician

Service Desk Technician II

On-Call Network Technician – Flexible, Part-Time

Desktop Support Technician

Community Solutions Central Operations Specialist I

Sr. IT Support Specialist

Service Technician, HVAC Repair

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