Top 6 Helpdesk administrator Jobs in Raleigh, Nc

Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
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Systems Administrator I
Connect Cause —Morrisville, NC
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
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IT Systems Administrator
Rise Capital —Raleigh, NC
- Full-time
- Computer Science
- ERP systems
- Office
Medical Database & IT System Administrator / Readiness Event Coordinator
Lucayan Technology Solutions LLC —Raleigh, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
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Community Schools Specialist I - Lifelong Learning Specialist
Wake County Public School System —Cary, NC
- Weekends as needed
- Marketing
- Research
- Mid-level
Senior Systems Administrators
Leader Communications Inc —Raleigh, NC
- Contract
- 6 years
- Management
- Windows
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Service Desk or Helpdesk

HCL America Inc -
Cary, NC

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Job Details

Full-time

Qualifications

Customer communication
ITIL Certification
Technical documentation
Incident management software
Microsoft Exchange
Windows
Email configuration (technical support)
Productivity software support
Incident management operations support
WAN
Networking equipment (troubleshooting support)
IP networking
Problem management
Productivity software

Full Job Description

Company Description

About HCL

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ ‘Ideapreneurs’ working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description

Job Title: Service Desk

Job Location: Cary NC 27518

Job Type: Fulltime

Job Description:

Main Responsibilities

Provide effective IT support services across all clients both onsite and remotely.
Comfortable to work in 24x7 environment.
To ensure that all incidents are closed within SLA
To ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded upon
Working with customers and internal teams to ensure operational and service excellence is delivered and maintained
Providing end-user, desktop support
Supporting and maintaining MS Server/Desktops
Supporting and maintaining Office 365 Solutions and G Suite Solutions
Escalate IT issues within the team where necessary
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Troubleshoot desktop and system problems, diagnose and solve hardware/software

Service Management /Identity Management

Managing user account across applications running on various platforms like O365 Administrator, Windows Active Directory, etc.
Create and administer LAN (Domain) accounts of the users.
Create and administer various shared resources e.g. Distribution Lists, Directories and provide permissions to the user as required by them.
Standardize the network resources as per the client requirement.
Ensure that the customer has the appropriate access to the tools to support the business in an efficient way.
System Administrator for the User Account Maintenance and Incident Management Systems.
Create LAN (Domain) and/or E-mail account for the users and administer them.
Grant permissions on various network resources available to users.
Creation and administration of Global groups.
Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
Creation of New Directories as per the customer guidelines and grant permissions on them.
Creation, modification and deletion of user accounts on different Servers.
Creation, Modification and deletion of user accounts on Client managed systems & applications.

Behaviors:

Works within the team and assists others, where required, to achieve a common goal
Listens to and is open to ideas and suggestions from others
Use initiative to ensure that high importance deadlines and SLAs are met
Takes every opportunity to go the extra mile for the company
Demonstrates enterprise by continually enhancing themselves and their workplace
Demonstrates enterprise by suggesting ways to develop the business processes and by being proactive
Acts a champion for the importance of customer experience within the business
Always willing to cooperate and assist
Acts as a true ambassador for the business
Understands impact of own behavior and language on others and modifies as appropriate

Qualification:

BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
Understanding of ITIL framework
1+ years working on or leading a technical service desk for a MSP
Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience
Good organizational, time management and prioritization skills
Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
The ability to communicate confidently and clearly to customers both face to face and over the telephone Experience with various operating systems, and diverse technical environments and software troubleshooting.
Excellent customer service orientation and verbal communication skills
Advanced analytical thinking and problem-solving skills
High Standard of Incident and Problem management
Previous experience using helpdesk applications
Active Directory administration.
Exchange administration
O365 administration
Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
ITIL Certified
Windows XP, 7, 8, 10

Additional Information

All your information will be kept confidential according to EEO guidelines.

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helpdesk administrator jobs in raleigh, nc

Service Desk or Helpdesk

Systems Administrator I

IT Systems Administrator

Medical Database & IT System Administrator / Readiness Event Coordinator

Community Schools Specialist I - Lifelong Learning Specialist

Senior Systems Administrators

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