Top 102 Helpdesk support Jobs in Raleigh, Nc

Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Help Desk Analyst - 100% Remote
ATTAINX INC —Raleigh, NC
- $75,000 - $78,000 a year
- Remote
- Computer Science
- 5 years
- Mid-level
- Disability insurance
- Health insurance
2h
Entry Level Technician
Custom Computer Specialists —Raleigh, NC
- $42,000 - $52,000 a year
- Full-time
- Computer literacy
- Office
- No degree
- Work from home
Quick Apply
10d
Helpdesk Technician I
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
7d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
IT Specialist
Triangle Home Services LLC —Apex, NC
- $22 - $26 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
IT Support Specialist
Vulcan Elements —Raleigh, NC
- Mid-level
- Office
- Windows
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
Service Desk Engineer
StoredTech —Raleigh, NC
- $25.00 - $31.25 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Client Success Associate (CSA)
Think Tech Advisors —Raleigh, NC
- Full-time
- Mid-level
- Office
- Travel
- Paid time off
Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Zebulon, NC
- $35,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office

I want to receive the latest job alert for helpdesk support in raleigh, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near raleigh, nc

IT Support Specialist jobs in Raleigh, NC

Service Desk Engineer jobs in Raleigh, NC

IT Analyst jobs in Raleigh, NC

Desktop Support Technician II jobs in Raleigh, NC

Desktop Support Technician jobs in Raleigh, NC

Service Desk Analyst jobs in Morrisville, NC

Desktop Technician jobs in Raleigh, NC

Help Desk Analyst jobs in Raleigh, NC

Support Analyst jobs in Cary, NC

Client Associate jobs in Raleigh, NC

Customer Service Representative jobs in Raleigh, NC

It Support Specialist jobs in Bakersfield, CA

Intake Specialist Legal jobs in Los Angeles, CA

Help Desk Support jobs in New York, NY

It Support Specialist jobs in Wilmington, NC

It Support Specialist jobs in Maryland

It Support Specialist jobs in Decatur, GA

Clinical Documentation Specialist jobs in Kansas City, MO

Helpdesk Specialist jobs in Dayton, OH

Helpdesk Specialist jobs in Margate, FL

Customer Support Analyst - Student Information Systems

Wake County Public School System -
Cary, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Spreadsheets
Windows
High school diploma or GED
Desktop (troubleshooting support)
Computer networking
Productivity software

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
Considerable knowledge of personal computers (PCs) and networking systems;
Considerable knowledge of Windows operating systems;
Critical thinking and interpersonal skills;
Ability to troubleshoot and analyze problems;
Ability to work within a team, demonstrate initiative, and have excellent customer service skills
Ability to exercise good judgment;
Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
Ability to work effectively in a technical environment;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience serving in a help desk role or related field;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

Associates degree or higher from a regionally accredited college;
Experience working with a SIS application;
Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
Promotes help desk policy and technology standards by providing analysis and resolving issues.
Creates and maintains a positive image of the school system through successful customer service relationships.
Shares knowledge and supports other team members as solutions are implemented.
Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
Multi-tasks and activates emergency procedures, as appropriate.
Provides hands-on technical assistance and training, when appropriate.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Apply Now

Refine Your Search

helpdesk support jobs in raleigh, nc

Customer Support Analyst - Student Information Systems

Desktop Support Level 2

Help Desk Analyst - 100% Remote

Entry Level Technician

Helpdesk Technician I

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Service Desk or Helpdesk

Service Desk Analyst

Customer Service Agent_Seasonal

IT Specialist

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

IT Support Specialist

Level 1 Analyst IT Help Desk

DESKTOP TECHNICIAN/ IT SUPPORT

Service Desk Engineer

desktop support

Client Success Associate (CSA)

Desktop Support Specialist

Desktop Support Technician

IT Analyst

I want to receive the latest job alert for helpdesk support in raleigh, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected