Top 5 Noc technician Jobs in Raleigh, Nc

Community Solutions Central Operations Specialist I
Spectrum —Morrisville, NC
- Weekends as needed
- Data analysis skills
- English
- Mid-level
- Opportunities for advancement
2d
Network/Telecom Specialist- Tier I - Raleigh, NC/onsite
Software Technology Inc —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
Quick Apply
Network Operations Center (NOC) Engineer - Raleigh, NC/onsite
Software Technology Inc —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
Quick Apply
Ev Charging Tier 2 Technician
IONNA LLC —Raleigh-Durham, NC
- Overtime
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Health insurance
Quick Apply

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Community Solutions Central Operations Specialist I

Spectrum -
Morrisville, NC

Apply Now

Job Details

Full-time
2 days ago

Benefits

Opportunities for advancement

Qualifications

Performance monitoring
Wireless networking
Telecommunications network performance monitoring
Data analysis skills
English
IT monitoring tools
Computer hardware
Hardware support
Desktop applications
Networking equipment (troubleshooting support)
Network monitoring tools
Systems analysis
802.11 (Wi-Fi)

Full Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where you can help rapidly resolve network outages and ensure customers stay connected? As a Community Solutions Central Operations Specialist I, at Spectrum, you’ll monitor Managed Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution. Your expertise will directly influence restoration times and enhance the efficiency of our fix agents, making a measurable difference in service reliability.

Shift desired: Sun-Thurs, 2:00 pm-11:00 pm

How You’ll Make an Impact

Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data
Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination

Working Conditions

Office environment with a variable schedule that may include nights, weekends and holidays

What You’ll Bring to Spectrum

Required Qualifications

Education

Two-year degree or certificate with emphasis in telecommunications or IT

Experience

2+ years of experience in a 24x7 Operations Center
2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
2+ years of experience in NOC, dispatch, call center or help desk support

Skills

Ability to read, write and speak English
Knowledge of HFC network concepts, DOCSIS and end-user support principles
Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
Ability to collaborate effectively within a team environment
Practical problem-solving skills and the ability to address situations with limited standardization
Proficiency with desktop computer hardware and software monitoring tools for network performance analysis
Ability to write routine reports and correspondence and produce reports outlining network trends
Capability to distinguish and identify various colors for alarm state identification in current tools and software

#LI-CEB
COP113 2026-77461 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Apply Now

Refine Your Search

noc technician jobs in raleigh, nc

Community Solutions Central Operations Specialist I

Network/Telecom Specialist- Tier I - Raleigh, NC/onsite

Network Operations Center (NOC) Engineer - Raleigh, NC/onsite

Ev Charging Tier 2 Technician

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