Top 17 Senior it support Jobs in Raleigh, Nc

Senior Support Technician
AGBO —Raleigh, NC
- Full-time
- Google Workspace
- US work authorization
- Senior level
Quick Apply
Senior Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
9d
Senior Technical Support Engineer - Care Delivery
Verily —Raleigh, NC
- $117,500 - $176,500 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Senior Production Support Engineer - Assistant Vice President
Deutsche Bank —Cary, NC
- $100,000 - $153,000 a year
- Full-time
- Hybrid work
- Office
- Java
- Continuous improvement
- Health insurance
- Work from home
4d
Sr. Desktop Administrator [Must have Tanium, Crowdstrike, Intune]
Software Technology Inc —Raleigh, NC
- Mid-level
- Continuous improvement
- In-person
Quick Apply
Senior Technical Support Specialist
Software Technology Inc —Raleigh, NC
- Office
- Senior level
- Communication skills
Quick Apply
Senior IT Specialist - M365 & Active Directory Architect
Eaton —Raleigh, NC
- Hybrid work
- Background check
- English
- Research
- Retirement plan
Sr. IT Support Specialist
HUMACYTE GLOBAL INC —Durham, NC
- Full-time
- Azure
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
3d
Senior Network Operations Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $80,000 - $84,400 a year
- Full-time
- Hybrid work
- System design
- Office
- Windows
- Health insurance
- Retirement plan
Senior Specialist, Manufacturing Technical Support
Novartis —Durham, NC
- $108,500 - $201,500 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
- 401(k) matching
4d
Senior IT Triage Engineer
First Citizens Bank —Raleigh, NC
- Full-time
- 7 years
- Windows
- High school diploma or GED
10d
Application Development Senior Advisor- Hybrid
The Cigna Group —Raleigh, NC
- Online Application
- Hybrid work
- Computer Science
- HIPAA
- 3 years
Senior Operator
North Carolina State University —Raleigh, NC
- $39,000 - $97,109 a year
- Full-time
- High school
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
4d
Senior System Administrator
Software Technology Inc —Raleigh, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Sr Service Support Analyst
Intellibee —Raleigh, NC
- Microsoft Outlook
- 5 years
- Writing skills
2d
A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC
FHR —Raleigh, NC
- On call
- Remote
- 7 years
- Computer Science
- HIPAA
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Sr. Network Engineer - Route/Switch
V Formation Technologies —Raleigh, NC
Demonstrated success using modern DevOps methods and tools including automated testing tools and monitoring tools. Computer networking: 10 years (Required).
$175,000 - $200,000 a year
Quick Apply
14d
Sr. Desktop Administrator [Must have Tanium, Crowdstrike, Intune]
Software Technology Inc —Raleigh, NC
Hands-on technical and functional assistance to business and technical users. Remote technical and functional assistance to business and technical users.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior it support in raleigh, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior it support jobs near raleigh, nc

Support Technician jobs in Raleigh, NC

Senior Technical Support Engineer jobs in Raleigh, NC

Senior Advisor jobs in Raleigh, NC

IT Support Specialist jobs in Durham, NC

Assistant Vice President jobs in Cary, NC

Senior Support Analyst jobs in Phoenix, AZ

Senior Support Analyst jobs in Milwaukee, WI

Senior Support Analyst jobs in Baltimore, MD

Senior Living jobs in San Jose, CA

Senior Support Analyst jobs in Seattle, WA

Carlton Senior Living jobs in Elk Grove, CA

It Support jobs in Syracuse, NY

Senior Technical Support jobs in Richmond, VA

It Support jobs in Augusta, GA

Senior Technical Support jobs in Tempe Junction, AZ

Senior Technical Support jobs in Michigan

Senior Technical Support jobs in Oakland, CA

Technical Writer jobs in Albuquerque, NM

Senior Network Analyst jobs in Annapolis, MD

Network Engineer jobs in Bakersfield, CA

Senior Support Technician

AGBO
Raleigh, NC

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Asset management
Employee onboarding
IT governance
Google Workspace
Mobile device support
IT user and group management
Linux support
GPO
IT asset management
Technical documentation
Software deployment
Triage
AI tools proficiency
Software implementation
Zoom
Slack
Hardware maintenance
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Technology security practices
Automating deployment processes
VLAN
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Perforce

Full Job Description

About the Company:
Founded in 2017 by Anthony and Joe Russo, AGBO is an artist-led independent studio shaping the future of film and television. The Russo Brothers and AGBO have generated more than $7 billion at the global box office, including Avengers: Endgame. The studio's projects include Academy Award–winning Everything Everywhere All at Once, Netflix hits The Gray Man and Extraction, and Prime Video's visceral thriller The Bluff and the global Citadel franchise. Citadel Season 2 premieres in May 2026.

AGBO is currently in production with Netflix on Tygo and Mercenary, both part of the Extraction universe, as well as with Lionsgate on John Rambo, a prequel to the iconic franchise. The studio is in post-production on The Whisper Man, starring Robert De Niro, and Avengers: Doomsday, which will be released December 18, 2026. AGBO will begin shooting Avengers: Secret Wars later this year. Both upcoming Avengers films are directed by Anthony and Joe Russo and co-produced by AGBO and Marvel Studios.

In 2023, AGBO welcomed Donald Mustard—former Chief Creative Officer at Epic Games and co-creator of Fortnite—as a partner. Mustard brings a bold creative vision to AGBO: to expand what storytelling can be through immersive, interconnected worlds that span across media. We're building the future of storytelling—and we're looking for bold, creative minds to help shape it. If you're ready to help define what comes next, we'd love to meet you.

Position Summary:
As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North Carolina while operating as a fully integrated member of the full IT team based in Los Angeles. You will contribute to all aspects of software, hardware, and networking support, with strong focuses on personable service, maintaining functionality, deploying new systems, and maintaining security standards. This role requires a high degree of autonomy and self-motivation, while coordinating with the broader team for approvals and higher-level decisions.

Key Responsibilities:

Full technical support across the studio owning issues from triage to completion.
Serve as the on-site resource for production IT support primarily for video game production including game development support, dev kit setup and management, and day-to-day production technical needs.
Responsible for triage, tracking and resolution of Studio IT requests. Escalates issues as needed for any changes, approvals and higher level decisions that fall outside studio level scope.
Managing employee lifecycle, including onboarding, offboarding, changes of status, and all associated processes.
Deploy/troubleshoot peripherals, printers, VoIP phones, computers and mobile devices.
Troubleshoot and setup conference room software/hardware.
Executive level IT Support – handling support needs of all C suite executives.
Deploy and manage software remotely, including security tools and patching
Create and maintain user accounts and directory services; administer group policies, permissions, and access rights.
Support corporate functions and Film/TV/VFX production as needed.
Provide individual instruction and/or training to users on new or updated technology.
In collaboration with the rest of the IT team, create instruction manuals, cheat sheets, general reports, and other related documentation.
Help to troubleshoot any networking issues in collaboration with the rest of the team or third-party IT vendors.
Troubleshoot applications in PC / Mac / Linux environments: Office 365 suite, Adobe Suite, Zoom, Slack, Google workspace, etc.
Maintain asset tracking for the studio.
Under the direction of the Helpdesk Manager, join the planning, implementation, and deployment of IT projects and studio-wide initiatives.
Actively collaborate among members of the IT and Operations teams and cross-functionally with other departments.
Attend and actively participate in any necessary staff, IT, Operations, or Creative meetings.
Perform other duties as assigned.

Qualifications & Skills:

4-8 years of experience in an IT support role for a video game studio strongly preferred. Experience supporting Animation and VFX will also be considered. Experience supporting Unreal is ideal.
High degree of self-motivation and proven ability to work independently with minimal on-site supervision.
Experience operating as a primary or sole on-site IT resource, comfortable working autonomously while coordinating with a remote team.
Demonstrated ability to balance local operations needs with IT governance, including knowing when to act independently and when to escalate or align with IT management.
Experience deploying and supporting high performance workstations and game development hardware, including dev kits, in a studio environment.
Knowledge of a wide range of computer systems software, applications, and hardware concepts.
Working knowledge of networking concepts such as shared storage, VPN, firewall, and VLANs.
Basic experience using and administering a directory and MDM system, Active Directory and JumpCloud preferred.
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Ability to use a ticketing system and complete tickets in a timely manner.
Knowledge of current trends and developments in IT infrastructure and game development workflows.
Records maintenance skills.
A genuine enthusiasm for problem solving.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees, vendors, contractors, etc.
Ability to analyze and resolve systems issues.
Ability to communicate technical guidance and instruction to users on the use of all operating systems and their related applications and tools.
Experience with automation, Perforce, GitHub, and deployment/management of AI tools a plus.

Additional Information:

This role is based in Raleigh, NC, and candidates located in or willing to relocate to the area will only be considered.
Candidates must be legally authorized to work in the U.S.

AGBO Labs LLC is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education and experience.

AGBO participates in E-Verify - English | Spanish (https://shorturl.at/XADda)

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position.

Quick Apply

Refine Your Search

senior it support jobs in raleigh, nc

Senior Support Technician

Senior Technical Support Specialist

Senior Technical Support Engineer - Care Delivery

Senior Production Support Engineer - Assistant Vice President

Sr. Desktop Administrator [Must have Tanium, Crowdstrike, Intune]

Senior Technical Support Specialist

Senior IT Specialist - M365 & Active Directory Architect

Sr. IT Support Specialist

Senior Network Operations Analyst

Senior Specialist, Manufacturing Technical Support

Senior IT Triage Engineer

Application Development Senior Advisor- Hybrid

Senior Operator

Senior System Administrator

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

Sr Service Support Analyst

A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior it support in raleigh, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected