Top 274 Service desk lead Jobs in Raleigh, Nc

Manager, Enterprise Application Services
Wake Technical Community College —Raleigh, NC
- Full-time
- Computer Science
- University
- Continuous improvement
- Paid holidays
- Disability insurance
4d
Front Desk Concierge
Stratton Amenities —Raleigh, NC
- $15 - $16 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
Automotive General Sales Manager
Burlington Kia —Durham, NC
- Full-time
- Clean driving record
- Dealership
- 5 years
- Paid holidays
- Health insurance
Quick Apply
10d
Intake Coordinator & Social Media Assistant | 2+ yrs legal req
RHD Legal, PLLC —Raleigh, NC
- $16 - $19 an hour
- Part-time
- Spanish
- English
- Administrative experience
- Free parking
- Paid time off
Quick Apply
1d
Event Sales Representative - North Raleigh, Wake Forest Area
Window Nation —Raleigh, NC
- $18 an hour
- Part-time
- Bilingual
- Customer service
- High school diploma or GED
- Paid training
- Mileage reimbursement
Quick Apply
Sales Assistant
Ridge Valley Exteriors —Apex, NC
- Part-time
- Residential
- Driver's License
- Reliable transportation
- Paid training
- Opportunities for advancement
Quick Apply
Fitness Coach
Orangetheory - Franchise #0318 —Cary, NC
- $25 - $65 an hour
- Part-time
- Hospitality
- Research
- High school diploma or GED
Quick Apply
Sales Assistant
Ridge Valley Exteriors —Raleigh, NC
- Part-time
- Residential
- Driver's License
- Reliable transportation
- Paid training
- Opportunities for advancement
Quick Apply
Project Manager
Down East Protection Systems —Garner, NC
- Full-time
- Background check
- Management
- Computer Science
- Fuel card
- Disability insurance
Quick Apply
2d
Sales Assistant
Ridge Valley Exteriors —Cary, NC
- Part-time
- Residential
- Driver's License
- Reliable transportation
- Paid training
- Opportunities for advancement
Quick Apply
Fitness Coach
Orangetheory - Franchise #0318 —Durham, NC
- $25 - $65 an hour
- Part-time
- Hospitality
- Research
- High school diploma or GED
Quick Apply
Outside Sales Representative / Pest Control
Arrow Exterminators —Raleigh, NC
- $45,000 - $60,000 a year
- Full-time
- Basic math
- Mid-level
- Residential
- Health savings account
- Paid holidays
Quick Apply
1d
Fitness Coach
Orangetheory - Franchise #0318 —Chapel Hill, NC
- $25 - $65 an hour
- Part-time
- Hospitality
- Research
- High school diploma or GED
Quick Apply
Direct Sales Agent Specialist (2622)
Direct Auto —Durham, NC
- $20 an hour
- Online Application
- US work authorization
- Fair chance
- Marketing
- Paid training
- Paid holidays
In-home Sales Consultant
Monarch Roofing —Raleigh, NC
- $150,000 - $250,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Customer service
- Paid training
- AD&D insurance
Quick Apply
14d
Sales Leader (Front Desk / Membership Growth)
ISI Elite Training —Raleigh, NC
- $13 - $15 an hour
- Part-time
- In-person
- Leadership
- Communication skills
Quick Apply
Entry Level - Community Outreach Representative
The Chill Brothers —Durham, NC
- $600 - $1,500 a week
- Full-time
- 18 years or older
- Travel
- In-person
- Paid training
- Opportunities for advancement
Quick Apply
20h
Store Manager in Training
A Cleaner World —Cary, NC
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Paid training
- Health insurance
Quick Apply
Service Desk Analyst
viva —Raleigh, NC
- $50.60 - $55.60 an hour
- Research
- Mid-level
- 3 years
4d
Security Receptionist-On Call
Triumph Protection Group —Morrisville, NC
- $20 - $25 an hour
- On call
- English
- Mid-level
- Office
Quick Apply
11d

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service desk lead jobs near raleigh, nc

Manager, Enterprise Application Services

Wake Technical Community College -
Raleigh, NC

Apply Now

Job Details

Full-time
4 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Stakeholder relationship building
Stakeholder management

Full Job Description

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Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627.

Position Description

The Manager of Enterprise Application Services provides leadership for the delivery, administration, and continuous improvement of assigned enterprise applications that support college business operations. This position leads the Low-Code Solutions Developer job family, overseeing the designing, building, deployment, and support of forms, workflows, and automations that streamline business processes across the college. Working with academic and administrative units across the college, this position performs business analysis to evaluate operational needs, translate requirements into technical solutions, and recommend improvements that increase efficiency, service quality, and compliance.

**Responsibilities and Duties (*Essential Functions)**

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Supervises, leads, mentors, coaches, and evaluates assigned staff, including the Low-Code Solutions Developer job family, and supports their professional development across career levels

Communicates and delegates work assignments based on priorities established by the department

Responsible for scheduling staff to ensure appropriate coverage during normal business hours and on-call support as required by the department

Oversees the design, development, deployment, and ongoing maintenance of forms, workflows, and automations that support college business processes

Directs the administration and development of the college's e-signature solutions and platforms, including configuration, templates, integrations,

permissions, and end-user support

Directs the administration of the college's Service Management System (SMS) and, in collaboration with the IT Service Desk, develops forms, workflows, business solutions, integrations, permissions, and end-user support processes

Performs business analysis to evaluate operational needs across academic and administrative units, facilitates stakeholder engagement, gathers and validates requirements, evaluates existing processes, and translates business needs into technical solutions

Establishes and enforces standards for governance, security, documentation, change control, and supportability across assigned platforms and solutions

Monitors compliance with department Service Level Agreement (SLA) standards and follows up with assigned personnel to ensure timely resolution

Reviews manual processes across the college and identifies automation opportunities to improve efficiency, accuracy, and compliance

Coordinates with other ITS managers and system administrators on installation, upgrades, integration, connectivity, and maintenance of enterprise applications

Responds to emergency situations as needed, during and after normal business hours, to identify, assess, and mitigate critical operational issues

Communicates and fosters professional relationships with faculty, staff, students, or other groups across the college

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of enterprise application administration and the delivery of forms, workflows, and automations that support business operations

Knowledge of low-code platform capabilities, solution lifecycle practices, and integration patterns

Knowledge of e-signature solutions, platform administration, and digital business process design

Knowledge of business analysis methods, gathering requirements, process evaluation, and translation of business needs into technical solutions

Knowledge of IT governance, security, compliance, change management, and documentation standards

Leadership, coaching, mentoring, communication, and stakeholder engagement skills

Ability to translate complex business needs into scalable, secure, and maintainable technical solutions

Project coordination, prioritization, delegation, and continuous improvement skills

Ability to work collaboratively with academic, administrative, and technical stakeholders at all organizational levels

Minimum Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field and four years of experience including enterprise application administration, business systems, or solution delivery; or

Associate's degree in Computer Science, Information Systems, Business, or a related field and seven years of experience including enterprise application administration, business systems, or solution delivery; or

An equivalent combination of education in an IT related discipline and relevant work experience

One year of previous supervisory experience OR one year of experience leading IT projects with responsibility for scope, schedule, and stakeholder coordination

Preferences

Bachelor's degree in Computer Science, Information Systems, Business, or a related field

Experience developing solutions on low-code platforms

Experience administering and developing e-signature solutions or platforms

Experience performing business analysis, process improvement, or requirements engineering

Experience in higher education or public sector environments

Relevant industry certifications in application administration, business analysis, project management, or low-code platforms

#IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

Apply Now

Refine Your Search

service desk lead jobs in raleigh, nc

Manager, Enterprise Application Services

Front Desk Concierge

Automotive General Sales Manager

Intake Coordinator & Social Media Assistant | 2+ yrs legal req

Event Sales Representative - North Raleigh, Wake Forest Area

Sales Assistant

Fitness Coach

Sales Assistant

Project Manager

Sales Assistant

Fitness Coach

Outside Sales Representative / Pest Control

Fitness Coach

Direct Sales Agent Specialist (2622)

In-home Sales Consultant

Sales Leader (Front Desk / Membership Growth)

Entry Level - Community Outreach Representative

Store Manager in Training

Service Desk Analyst

Security Receptionist-On Call

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