Top 2170 Patient experience manager Jobs in Raleigh Durham Nc

CFSP Hospital Liaison - East Region
Elevance Health —Raleigh, NC
- Hospital
- Bachelor of Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
3d
Patient Education Manager (Raleigh, North Carolina)
Rhythm Pharmaceuticals —Raleigh, NC
- $135,000 - $215,000 a year
- Full-time
- Nursing
- 6 years
- Up to 50% travel
Patient Experience Coordinator
State of North Carolina - Health & Human Services —Wake County, NC
- $60,881 - $106,544 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Criminal background check
- Paid parental leave
- Health insurance
8d
Weekend On-Call RN: Part-Time (Raleigh, Rocky Mount, Wilson, Pittsboro, Clayton, Angier, Durham, and Youngsville)
TRANSITIONS LIFECARE —Raleigh, NC
- Part-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Facilities Maintenance Technician, Full-time
TRANSITIONS LIFECARE —Raleigh, NC
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Mileage reimbursement
- Health savings account
Quick Apply
Radiologic Technologist - Team Lead
WakeMed Health & Hospitals —Cary, NC
- Full-time
- Hospital
- Mid-level
- Supervising experience
- Free parking
- Dental insurance
Float APP Position - Fayetteville, Hope Mills, and Lumberton
FastMed —Durham, NC
- Full-time
- Float pool
- Customer service
- BLS Certification
- Mileage reimbursement
Quick Apply
Nurse Manager, Operations (NMO) ICU
Duke Health —Durham, NC
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance
Nurse Manager, Operations (NMO) Duke Cancer Center North Durham
Duke Health —Durham, NC
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance
Monday thru Friday LPN (Licensed Practical Nurse) or RN (Registered Nurse)
Avid Health at Home —Raleigh, NC
- $28 - $35 an hour
- 8 hour shift
- Bilingual
- Background check
- CPR Certification
- Health savings account
- Health insurance
Quick Apply
Regional Rehab Manager
SHCM Corporate —Raleigh, NC
- Skilled nursing facility
- Customer service
- Master's degree
- Travel reimbursement
- Paid holidays
Quick Apply
10d
Nurse Manager-Cardiology
Duke Health —Morrisville, NC
- Full-time
- Nursing
- BLS Certification
- Outpatient experience
- Relocation assistance
RN Pediatric Home Team (Transitional) Nurse
Angels of Care Pediatric Home Health —Raleigh, NC
- Extended hours
- CPR Certification
- RN License
- Customer service
- Wellness program
- Health savings account
Quick Apply
RN Pediatric Home Team (Transitional) Nurse
Angels of Care Pediatric Home Health —Raleigh, NC
- Extended hours
- CPR Certification
- RN License
- Customer service
- Wellness program
- Health savings account
Quick Apply
Nurse Manager- Urogynecology
Duke Health —Raleigh, NC
- 8 hour shift
- Nursing
- RN License
- BLS Certification
- Relocation assistance
3d
Digital QA Manager
Guerbet —Raleigh, NC
- Full-time
- 8 years
- Mentoring
- Manufacturing
14d
Supervising Clinician (LCSW/LCMHC)
Steadfast Health —Raleigh, NC
- $80,000 - $95,000 a year
- Full-time
- Management
- Ability to walk for extended periods
- Licensed Clinical Social Worker
- Paid training
- Continuing education credits
Quick Apply
9d
Clinical Nurse Leader - Cardiology Stepdown
Duke Health —Durham, NC
- Nights as needed
- Nursing
- RN License
- BLS Certification
- Relocation assistance
- Loan forgiveness
Certified Medical Assistant
ALLERGY PARTNERS —Raleigh, NC
- Vital signs
- Word processing
- HIPAA
Quick Apply
Nurse Manager- Duke Innovative Pain Therapies
Duke Health —Raleigh, NC
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance

I want to receive the latest job alert for patient experience manager in raleigh durham nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient experience manager jobs near raleigh durham nc

Quality Assurance Manager jobs in Raleigh, NC

Nurse Manager jobs in Raleigh, NC

Registered Nurse Manager jobs in Durham, NC

Liaison jobs in Raleigh, NC

Education Manager jobs in Raleigh, NC

Clinical Lead Nurse jobs in Durham, NC

Certified Medical Assistant jobs in Raleigh, NC

Operations Manager jobs in Durham, NC

Radiologic Technologist jobs in Cary, NC

Behavioral Health Manager jobs in Raleigh, NC

Facilities Maintenance Technician jobs in Raleigh, NC

Rehabilitation Manager jobs in Raleigh, NC

Patient Experience Manager jobs in Madison, NJ

Automotive Service Manager jobs in Tennessee

Patient Experience Manager jobs in West Palm Beach, FL

Patient Experience Manager jobs in Holmdel, NJ

Patient Transport Upmc jobs in Pittsburgh, PA

Patient Experience Manager jobs in Wilmington, NC

Quality Assurance Manager jobs in West Chester, PA

Quality Assurance Manager jobs in Cambridge, MA

CFSP Hospital Liaison - East Region

Elevance Health -
Raleigh, NC

Apply Now

Job Details

3 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Meeting minutes
Trauma-sensitive practices
Bachelor of Science
Caseload management
Child welfare services experience
Local agency collaboration
Direct client contact
Mid-level
Incident Escalation
Patient safety
Meeting scheduling
Bachelor's degree
Meeting facilitation
Emergency communication
Video conferences (communication methods)
1 year
Discharge planning in health services social work
Care coordination
Referral coordination
Escalation handling
Interdisciplinary behavioral health coordination experience
Communication skills
Progress tracking (project management tasks)

Full Job Description

CFSP Hospital Liaison

Our ideal candidates will live in the East Region of the state of North Carolina, preferably in Raleigh (Wake County).

Location: Field: This field-based role in the Eastern Region of North Carolina, enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. These roles are county field-based and require you to interact with patients, members, or providers in person four to five days per week.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Hospital Liaison coordinates with hospital emergency departments (EDs) when youth are in the hospital without an identified discharge plan or placement. This role serves as the single point of contact for all communication related to youth awaiting placement, ensuring timely, consistent coordination between external hospital partners and internal care management (CM) and placement teams. The Hospital Liaison schedules and facilitates staffing meetings, tracks action items, and provides regular status updates to support safe, appropriate discharge planning.

How you will make an impact:

Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement.
Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge.
Coordinate internally with CM and placement teams to align on next steps, required documentation, referrals, and placement efforts.
Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow-up tasks.
Provide clear, routine written updates to internal leadership and involved teams on each youth's placement status, risks/safety concerns, and outstanding needs.
Track each youth's boarding timeline, current location/status, and key placement/discharge barriers; ensure information is current and accessible to the team.
Support escalation processes when safety concerns, service gaps, or systemic barriers require DHHS/leadership involvement.
Ensure communication is accurate, timely, trauma-informed, and aligned with confidentiality and information-sharing requirements.
Collaborate with hospitals and internal partners to promote continuity of care and reduce avoidable delays in discharge/placement.

Work Relationships:

External: Hospital ED staff, hospital social work/case management, behavioral health teams, and other involved providers.
Internal: Care managers, placement specialists, utilization management/authorization (as applicable), and leadership.

Core Competencies:

Strong coordination and follow-through; able to manage multiple active cases simultaneously.
Clear, professional written and verbal communication; ability to convey high-risk/safety information succinctly.
Skilled at facilitating meetings and driving action items to completion.
Calm, solutions-oriented approach in high-stress situations.
Strong documentation and tracking habits; attention to detail and deadlines.
Ability to navigate complex systems and collaborate across agencies/organizations.

Minimum Requirements:

Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the specific program population or other related community based organizations; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

Experience working with youth in crisis, ED boarding, psychiatric placement, or child welfare/juvenile services.
Familiarity with community-based placements and levels of care for youth.
Working Conditions: Primarily office/remote with frequent phone, email, and virtual meeting coordination; may include periodic onsite hospital visits depending on program needs
Work involves time-sensitive coordination and exposure to high-acuity situations via reports from hospitals and teams.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act

Apply Now

Refine Your Search

patient experience manager jobs in raleigh durham nc

CFSP Hospital Liaison - East Region

Patient Education Manager (Raleigh, North Carolina)

Patient Experience Coordinator

Weekend On-Call RN: Part-Time (Raleigh, Rocky Mount, Wilson, Pittsboro, Clayton, Angier, Durham, and Youngsville)

Facilities Maintenance Technician, Full-time

Radiologic Technologist - Team Lead

Float APP Position - Fayetteville, Hope Mills, and Lumberton

Nurse Manager, Operations (NMO) ICU

Nurse Manager, Operations (NMO) Duke Cancer Center North Durham

Monday thru Friday LPN (Licensed Practical Nurse) or RN (Registered Nurse)

Regional Rehab Manager

Nurse Manager-Cardiology

RN Pediatric Home Team (Transitional) Nurse

RN Pediatric Home Team (Transitional) Nurse

Nurse Manager- Urogynecology

Digital QA Manager

Supervising Clinician (LCSW/LCMHC)

Clinical Nurse Leader - Cardiology Stepdown

Certified Medical Assistant

Nurse Manager- Duke Innovative Pain Therapies

I want to receive the latest job alert for patient experience manager in raleigh durham nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected