Top 12 Application support analyst Jobs in Raleigh Nc

Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
10d
Sr. Technical Functional Analyst
MetLife —Cary, NC
- $90,000 - $120,000 a year
- Email
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
IT Specialist - Business Analyst
Eaton —Raleigh, NC
- $113,000 - $165,000 a year
- Hybrid work
- Background check
- Mid-level
- Office
- Retirement plan
7d
Software Support Analyst (Full-Time Remote, North Carolina Based)
Alliance Health —Morrisville, NC
- $73,727 - $94,002 a year
- Full-time
- Remote
- Background check
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
4d
Business Support Analyst
Almac Group —Durham, NC
- Email
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
2d
Business Systems Analyst
DPR Construction —Raleigh-Durham, NC
- Weekends as needed
- Background check
- Customer service
- Computer literacy
IT Business Systems Sr Analyst
Dover Fueling Solutions —Smithfield, NC
- Overtime
- Computer science
- Computer Science
- Mid-level
- Paid jury duty
- Commuter assistance
Business Analyst
Almac Group —Durham, NC
- Email
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Disability insurance
- Dental insurance
Quick Apply
2d
Digital Transformation Business Process Design Analyst – Global Supply Chain Development and Optimization
Lenovo —Morrisville, NC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- PMP
- English
- Mid-level

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TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
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10d

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application support analyst jobs near raleigh nc

Client Support Desk Analyst

defi AUTO LLC -
Raleigh, NC

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Job Details

Full-time
$60,000 - $75,000 a year
10 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

application support analyst jobs in raleigh nc

Client Support Desk Analyst

Sr. Technical Functional Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

IT Specialist - Business Analyst

Software Support Analyst (Full-Time Remote, North Carolina Based)

Business Support Analyst

Business Systems Analyst

IT Business Systems Sr Analyst

Business Analyst

Digital Transformation Business Process Design Analyst – Global Supply Chain Development and Optimization

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