Join Our Team—Where Relationships, Service, and Community Matter
At First Carolina Bank, our Universal Bankers are the heart of the customer experience. As a Universal Banker II, you'll build trusted relationships, deliver exceptional service, and help customers navigate their financial needs with confidence. Whether you're assisting with daily transactions, supporting branch operations, or connecting customers to the right banking solutions, you'll play an important role in strengthening both our customer relationships and our communities.
If you enjoy helping others, building connections, and making a difference every day, this role offers meaningful work and opportunities for growth.
Why You'll Love This Role
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You'll build lasting relationships with customers and become a trusted resource for their financial needs.
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You'll work in a collaborative, supportive branch environment where teamwork matters.
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You'll enjoy a variety of responsibilities that keep each day engaging and rewarding.
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You'll have opportunities to expand your banking knowledge and grow your career.
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You'll help customers achieve their financial goals while supporting the success of your branch and community.
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You'll be recognized for your service, professionalism, reliability, and commitment to excellence.
This role is ideal for someone who enjoys working with people, values teamwork, and takes pride in providing exceptional customer service.
Where You'll Spend Time
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Assisting customers in person, by phone, and through digital channels
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Processing deposits, withdrawals, loan payments, transfers, and other financial transactions
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Supporting account maintenance and servicing requests
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Assisting with branch operations, balancing activities, and documentation processing
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Helping customers enroll in and utilize online banking services
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Identifying customer needs and connecting them with appropriate banking products and services
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Partnering with branch teammates to create an outstanding customer experience
Work is performed in a customer-focused environment where relationship building, collaboration, and service excellence are highly valued.
What Makes You a Great Fit
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You genuinely enjoy helping people and building relationships.
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You are friendly, approachable, and professional.
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You communicate effectively and confidently with customers and teammates.
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You are dependable, patient, and service-oriented.
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You pay attention to detail and take pride in doing things right.
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You thrive in a collaborative team environment.
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You remain calm, organized, and adaptable in a fast-paced setting.
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You value integrity, accountability, and community involvement.
What You'll Do (Highlights)
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Deliver exceptional customer service through every interaction
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Process customer transactions accurately and efficiently
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Maintain cash drawers and assist with balancing activities
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Support branch operations, including vault, ATM, and documentation responsibilities as needed
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Perform account maintenance and customer service functions
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Assist customers with digital banking products and services
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Educate customers about bank products and identify referral opportunities
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Support branch audits, compliance requirements, and operational controls
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Assist with training and supporting newer team members
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Contribute to a positive team culture and successful branch operations
Qualifications
Required
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High School Diploma or equivalent
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Minimum of 2 years of banking experience
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Strong customer service and relationship-building skills
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Relevant computer skills and technology proficiency
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Excellent verbal and written communication skills
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Ability to work accurately in a fast-paced environment
Preferred
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Some college coursework or degree
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JHA SilverLake experience
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Previous branch operations and cash-handling experience
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Experience identifying customer needs and making referrals
Why Community Bankers Choose First Carolina Bank
Banking is ultimately about people. At First Carolina Bank, you'll have the opportunity to build meaningful relationships, support your community, and make a positive impact in customers' lives every day. Whether you're helping someone achieve a financial goal, supporting a local business, or simply providing excellent service during an important moment, your work matters.
Our core values guide everything we do:
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Enterprising – We proactively seek solutions that help our customers succeed.
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Intentional – We deliver service with care, accuracy, and accountability.
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Responsive – We act quickly and thoughtfully to support our customers and teammates.
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Considerate – We treat every customer and colleague with professionalism, respect, and genuine care.
If you're passionate about building relationships, serving others, and making a difference in your community, you'll find a rewarding career at First Carolina Bank.
Benefits
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Competitive total compensation
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Comprehensive medical, dental, and vision insurance
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Retirement savings plans with company match
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Paid time off and company-observed holidays
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Professional development and training opportunities
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Employee assistance programs
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Opportunities to serve and support our local communities
Risk Management Requirements
This position requires adherence to Workplace Policies, Code of Conduct, privacy and information security standards, and all applicable Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements. Employees are expected to operate within authorized limits, follow established controls, and actively support risk mitigation efforts to protect customers, colleagues, and the bank.
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