Top 892 Center supervisor Jobs in Raleigh Nc

Customer Service Representative
Wake County Public School System —Raleigh, NC
- Weekends as needed
- Spanish
- English
- Mid-level
Eagles Landing Park Center Manager
Town of Holly Springs —Holly Springs, NC
- $79,322.62 - $118,983.94 a year
- Weekends as needed
- 5 years
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
8d
Specialist I, Testing and Assessment Center (Part-Time Temporary)
Wake Technical Community College —Raleigh, NC
- $23.42 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Mid-level
4d
Property & Casualty Field Adj
North Carolina League of Municipalities —Raleigh, NC
- $82,700 - $129,000 a year
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Administrative Specialist (Public Relations Assistant)
Duke Energy —Raleigh, NC
- Overtime
- Hybrid work
- Microsoft Excel
- Computer literacy
- Office
5d
Bass Lake Manager
Town of Holly Springs —Holly Springs, NC
- $74,829.60 - $112,244.40 a year
- Weekends as needed
- Writing skills
- English
- Research
- Disability insurance
- Health insurance
12d
Program Coordinator
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $25 - $30 an hour
- Temporary
- Hybrid work
- Research
- Mid-level
- Office
2d
RHTP Behavioral Health Grant Manager
State of North Carolina - Health & Human Services —Wake County, NC
- $70,627 - $137,724 a year
- Full-time
- Hybrid work
- Addiction Medicine
- High school
- Office
- Paid parental leave
- Health insurance
Concierge
Waltonwood —Raleigh, NC
- Part-time
- High school diploma or GED
- Organizational skills
- Cleaning
3d
Night Audit Supervisor Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Overnight shift
- Mid-level
- Hotel
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Food Service Worker
Veterans Canteen Service —Garner, NC
- $18.32 an hour
- Part-time
- Serving
- Basic math
- Military encouraged
- Commuter assistance
- Paid holidays
Quick Apply
Supervisor, Assessment
Triangle Springs —Raleigh, NC
- Full-time
- Nursing
- RN License
- Inpatient
- Disability insurance
- Health insurance
Quick Apply
2d
Associate Director for Career Education
North Carolina State University —Raleigh, NC
- $80,000 - $85,000 a year
- Weekends as needed
- 5 years
- Office
- Master's degree
- Paid holidays
- Disability insurance
13d
Pre-Awards Team Lead
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $80,000 - $90,000 a year
- Full-time
- Master's degree
- Supervising experience
- University
- Health insurance
- Retirement plan
1d
Food Services Supervisor
North Carolina State University —Raleigh, NC
- $38,760 - $75,231 a year
- Overtime
- ServSafe
- Cooking
- Mid-level
- Paid holidays
- Disability insurance
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Operations Supervisor
Owens & Minor Distribution Inc. —Raleigh, NC
- $67,000 - $70,000 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Part-time Canes Crew
Carolina Hurricanes —Raleigh, NC
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Communicable Disease Manager
Wake County Government —Raleigh, NC
- $76,986 - $138,582 a year
- Monday to Friday
- Nursing
- Management
- RN License
- Health insurance
- Dental insurance
4d
Hospital Services Team Leader (Morrisville)
The Blood Connection —Raleigh, NC
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Quick Apply

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Customer Service Representative

Wake County Public School System -
Raleigh, NC

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Confidential information handling
Spreadsheets
Employee relationship building
Parent communication
GPS
Documentation tools
Decision making
Crisis communication (public relations strategies)
Conflict management
Data interpretation
Productivity software
Emergency communication
Cross-functional communication

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SERVICE REPRESENTATIVE

WORKING TITLE

Customer Service Representative-Transportation

SCHOOL/DEPARTMENT

Transportation

LOCATION

Rock Quarry Road Office Complex, Raleigh, NC

PAY GRADE

Noncertified Grade 20

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek

POSITION PURPOSE:

Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
Ability to work in a high call volume environment with limited supervision;
Ability to interpret data from the department’s information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
Effective time management skills;
Ability to maintain confidentiality;
Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
Ability to complete tasks and minimize errors with attention to detail;
Ability to multitask and process requests and concerns for multiple districts at once.
Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience in a call center, customer service role, or related field; OR
An equivalent combination of education and relevant experience sufficient to successfully perform the

essential duties of the job.

PREFERRED QUALIFICATIONS:

Three years of progressively more responsible office experience in a customer service role;
Knowledge of school transportation operations;
Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
Thoroughly logs all findings and responses to customer inquiries.
Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
Promotes a culture of customer service.
Communicates with parents, school system staff, and vendors about student transportation.
Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
Maintains effective working relationships with central office departments and school-based staff.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 10/2024

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Apply Now

Refine Your Search

center supervisor jobs in raleigh nc

Customer Service Representative

Eagles Landing Park Center Manager

Specialist I, Testing and Assessment Center (Part-Time Temporary)

Property & Casualty Field Adj

Senior Administrative Specialist (Public Relations Assistant)

Bass Lake Manager

Program Coordinator

RHTP Behavioral Health Grant Manager

Concierge

Night Audit Supervisor Raleigh Marriott City Center

Food Service Worker

Supervisor, Assessment

Associate Director for Career Education

Pre-Awards Team Lead

Food Services Supervisor

Customer Support Analyst - Student Information Systems

Operations Supervisor

Part-time Canes Crew

Communicable Disease Manager

Hospital Services Team Leader (Morrisville)

I want to receive the latest job alert for center supervisor in raleigh nc

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