We at Cardinal Hospice are currently seeking a MSW Manager of Support Services to join our team! If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today!
WHY SHOULD YOU WORK HERE?
We believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high standards and expectations our residents and families deserve. We are proud to offer:
- Health, Vision, & Dental Insurance
- 401(k) Retirement Plan with Company Match
- Company Paid Life Insurance
- Accident, Critical Illness and other voluntary insurance plans
- Vacation, Sick, and Holiday Pay
- Free Employee Assistance Program
- Opportunities for Career Advancement
*Please note that some benefits may only be available to full-time employees and/or certain employee classifications.
OUR WORKPLACE
We are a small but dynamic Hospice agency that provides services in every setting that our patients may call home. Our company is committed to providing the highest quality of care and services assuring human dignity and quality of life for our patients, their families, and our employees.
JOB SUMMARY
The Hospice Manager of Support Services is responsible for the oversight and day to day management of the support services team. The support services team includes: Social Work, Chaplains, Bereavement Coordinators, Volunteer Coordinators, Music Therapist and any supportive services added in the future. The Manager of Hospice Supportive Services will be responsible for participation in the hiring, orientation, training, education and evaluation of support services staff on an ongoing basis. The position will also require the oversight of all program services and will require participation in community outreach with the support services team members as needed.
Essential Functions & Responsibilities:
- Under the direction of the Hospice Executive Clinical Director, supervises and manages the day-to-day activities of the Social Workers, Chaplains, Volunteer Coordinators, Bereavement Coordinators and Music Therapist.
- Coordinates the support services staff schedules including vacation/holiday requests and after hour on-call rotations.
- Functions as a resource to support services staff for clinical and non-clinical problem solving.
- Provides employee feedback as needed and performs probationary and annual performance appraisals for all support services team members.
- Participates in the development of policy and guideline updates as needed for support team services.
- Facilitates and participates in orientation of new support services hires.
- Communicates regularly with the clinical Executive Director to provide updates on status of projects or issues and other necessary feedback.
- Evaluates patient flow and provides intervention to facilitate patient care in an optimal timeline.
- Anticipates problems and obstacles in care coordination and applies appropriate problem-solving skills to prevent or reduce delay in patient care needs.
- Provides leadership and continuity of care guidance and support for all support service team members.
- In conjunction with the interdisciplinary team supervises progress and recommends appropriate clinical interventions to the support services team.
- Resolution of patient, family and referral source concerns in a timely manner required.
- Frequent communication with referral sources, patients and families is required including education and customer service visits.
- Performs other duties as assigned.
Skills:
· Ability to work independently, make accurate, and at times, quick judgments.
· Ability to supervise others appropriately.
· Ability to respond appropriately to crisis situations.
· Ability to provide leadership and direction to the support services team social work, spiritual care, bereavement, music therapy and volunteer teams.
REQUIREMENTS
- Master’s degree required from an accredited school of social work, spiritual care or related background. Bachelor’s degree considered with increased level of experience.
- Two years of hospice management/supervisory experience required.
- Occasional overnight travel required
#IND-Hospice
EOE
We are committed to ensure fair and equal treatment for everyone we employ and are a proud Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Hospice & Palliative Medicine
Education:
Experience:
- Hospice Social Work: 2 years (Preferred)
- Hospice Management: 2 years (Required)
Work Location: In person
