Top 85 Emergency dispatch Jobs in Raleigh Nc

Customer Service Manager
AnyDay Heating and Cooling —Garner, NC
- Full-time
- Mid-level
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
Routing Operations Manager
Greasecycle —Raleigh, NC
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
5d
Independent Medical Courier Contractor (Raleigh, North Carolina)
National Courier Express —Raleigh, NC
- $150 - $400 a day
- Contract
- Background check
- Clean driving record
- DOT physical examination
- Flexible schedule
Highway Patrol Telecommunicator in Training (Wake County)
State of North Carolina - NC State Highway Patrol —Wake County, NC
- $33,902 - $59,327 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school
- Paid parental leave
- Adoption assistance
Local Non-CDL Driver- FT- 24.95 per hour
Ward Trucking LLC —Raleigh, NC
- $24.95 an hour
- Full-time
- Clean driving record
- Customer service
- DOT physical examination
Emergency Services Telecommunications Specialist (Per Diem)
UNC Health —Chapel Hill, NC
- $18.84 - $26.77 an hour
- Part-time
- Hospital
- No experience needed
- Mid-level
Medical Courier
METROPOLITAN HEALTHCARE SERVICES —Raleigh, NC
- $17 - $20 an hour
- Full-time
- Background check
- CPR Certification
- Clean driving record
Quick Apply
Emergency Services Telecommunications Specialist - Hospital Police Department
UNC Health —Chapel Hill, NC
- $19.12 - $27.17 an hour
- Full-time
- Hospital
- No experience needed
- Mid-level
12d
Service Intake Coordinator
Pro-Serv Food Equipment —Raleigh, NC
- $21 - $25 an hour
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Non-Emergency Transportation Driver
METROPOLITAN HEALTHCARE SERVICES —Raleigh, NC
- $17 - $20 an hour
- Background check
- CPR Certification
- Clean driving record
Quick Apply
RDU Shuttle Driver
MV Transportation —Cary, NC
- Full-time
- Background check
- DOT physical examination
- Pass drug screening
- Paid training
- Paid holidays
EMS Technician
Wake County Government —Raleigh, NC
- $24.98 - $30.88 an hour
- 12 hour shift
- Pass drug screening
- Mid-level
- Driver's License
- Paid training
Fleet Dispatcher (On-site)
AAA The Auto Club Group —Raleigh, NC
- From $19 an hour
- Overtime
- Basic math
- Pass drug screening
- High school diploma or GED
- Paid training
- Paid jury duty
5d
FT Staff: Telecommunications Officer
Shaw University —Raleigh, NC
- Full-time
- English
- Mid-level
- High school diploma or GED
Quick Apply
Mobile Roadside Technician
Triangle Road And Key —Raleigh-Durham, NC
- $1,425.14 - $1,950.08 a week
- Choose your own hours
- Customer service
- Driver's License
- Fair chance
- On-the-job training
- Flexible schedule
Quick Apply
12d
PT Staff: Telecommunications Officer
Shaw University —Raleigh, NC
- Part-time
- English
- Mid-level
- High school diploma or GED
Quick Apply
HVAC & Plumbing CSR/Dispatcher
Thermo Direct —Raleigh, NC
- $20 - $25 an hour
- Part-time
- Mid-level
- HVAC
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Local P&D CDL A Truck Driver - FT - 33.85 per hr
Ward Trucking LLC —Raleigh, NC
- $33.85 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Customer service
Local P&D CDL A Truck Driver - Casual 33.85 per hr
Ward Trucking LLC —Raleigh, NC
- $33.85 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Customer service
Care Team Member/Driver
Comfort Class Non-Emergency Medical Transportation (NEMT) —Raleigh, NC
- $16 - $20 an hour
- Part-time
- Background check
- CPR Certification
- Clean driving record
Quick Apply

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emergency dispatch jobs near raleigh nc

Customer Service Manager

AnyDay Heating and Cooling
Garner, NC

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Operational analysis
Team member evaluation
Managing teams in a customer support role
Coaching
Process improvement
Performance feedback (performance evaluation method)
De-escalation techniques
Team development
Mentoring
Dispatch software communication
Telephone systems
Customer information system software
Process management
Call center management
Technical Proficiency

Full Job Description

Position Overview

The Customer Service Manager (CSM) leads, coaches, and optimizes the frontline customer service and dispatch teams for AnyDay Heating, Cooling, and Plumbing. This role ensures high-class customer experiences, maximizes booking efficiency for incoming service calls, and maintains seamless communication between home-service customers, field technicians, and dispatch.

As a key operational leader, the CSM drives call-center performance, handles high-level customer escalations, and continuously trains Customer Service Representatives (CSRs) to maintain brand standards, improve conversion rates, and correct unproductive workplace habits.

Key Responsibilities

Team Leadership & CSR Coaching

Direct Supervision: Lead, mentor, and evaluate a team of Customer Service Representatives and dispatchers to ensure high performance and accountability.
Training & Onboarding: Conduct initial onboarding and structured continuous training programs for CSRs, focusing on call scripts, objection handling, booking techniques, and software proficiency.
Habit Correction & Retraining: Identify CSRs exhibiting bad habits or low call conversion rates; implement tailored retraining plans, role-play exercises, and call-monitoring reviews to elevate performance.
Performance Evaluations: Conduct weekly 1-on-1 performance reviews, monthly scorecards, and annual evaluations based on call booking percentages, average call handling time, and customer feedback.

Operational & Dispatch Management

Booking Efficiency: Oversee inbound call traffic to maximize service call booking rates across HVAC, cooling, and plumbing lines of business.
Dispatch Alignment: Partner closely with the dispatch team to ensure effective route planning, technician utilization, and response times for emergency calls.
Software Management: Utilize FieldEdge, ServiceTitan, or similar CRM/dispatch software to track call metrics, monitor technician schedules, and manage customer accounts.
Process Optimization: Identify bottlenecks in call flows or customer intake processes and implement standard operating procedures (SOPs) to streamline operations.

Customer Experience & Escalation Resolution

Conflict Resolution: Act as the primary escalation point for severe customer inquiries, service disputes, billing questions, or unsatisfactory job site experiences.
Reputation Management: Monitor online customer reviews and customer satisfaction (CSAT/NPS) surveys; implement root-cause solutions to reduce negative feedback and drive positive reviews.
Service Guarantee Standards: Ensure all customer interactions reflect AnyDay’s commitment to safety, professionalism, promptness, and upfront pricing.

Qualifications & Requirements

Experience: 3–5+ years of customer service management experience, preferably in residential trade services (HVAC, plumbing, electrical, or home services dispatch).
Technical Skills: Proficiency in field service management software (e.g., ServiceTitan, FieldEdge, Housecall Pro) and phone system platforms.
Leadership Ability: Proven track record of managing call center teams, conducting performance coaching, and turning around underperforming CSRs.
Communication: Exceptional verbal, written, and de-escalation skills.
Availability: Flexibility to oversee peak morning/evening demand hours and emergency weekend rotation

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

emergency dispatch jobs in raleigh nc

Customer Service Manager

Routing Operations Manager

Independent Medical Courier Contractor (Raleigh, North Carolina)

Highway Patrol Telecommunicator in Training (Wake County)

Local Non-CDL Driver- FT- 24.95 per hour

Emergency Services Telecommunications Specialist (Per Diem)

Medical Courier

Emergency Services Telecommunications Specialist - Hospital Police Department

Service Intake Coordinator

Non-Emergency Transportation Driver

RDU Shuttle Driver

EMS Technician

Fleet Dispatcher (On-site)

FT Staff: Telecommunications Officer

Mobile Roadside Technician

PT Staff: Telecommunications Officer

HVAC & Plumbing CSR/Dispatcher

Local P&D CDL A Truck Driver - FT - 33.85 per hr

Local P&D CDL A Truck Driver - Casual 33.85 per hr

Care Team Member/Driver

I want to receive the latest job alert for emergency dispatch in raleigh nc

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