Top 1794 Guest experience manager Jobs in Raleigh Nc

Hotel Guest Experience Manager
The Oberlin, Hilton Curio —Raleigh, NC
- Up to $25 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
General Manager - New Hotel Opening!
Hampton Inn Alston —Cary, NC
- $95,000 - $105,000 a year
- Full-time
- Inventory management
- Hotel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Hair Stylist- Brand-New Salon in Angier
FS Cut & Color North Carolina —Angier, NC
- $25 - $35 an hour
- Contract
- Cosmetology License
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
Aesthetic Nurse Injector (PA / NP) - 4EVER YOUNG ANTI-AGING SOLUTIONS
4Ever Young Anti-Aging Solutions —Apex, NC
- $50 - $70 an hour
- Full-time
- Background check
- Nursing
- Surgery
- 401(k)
- 401(k) matching
Quick Apply
Maintenance Technician - Aloft Raleigh
TBC Hotels —Raleigh, NC
- Part-time
- English
- Mid-level
- Hotel
Quick Apply
Front Desk Concierge
Stratton Amenities —Raleigh, NC
- $15 - $16 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
Center Manager
European Wax Center —Raleigh, NC
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Executive Chef - Hawkers Asian Street Food - Chapel Hill, NC
Hawkers Asian Street Food —Chapel Hill, NC
- $80,000 - $95,000 a year
- Weekends as needed
- 18 years or older
- Casual dining restaurant
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
9d
Head Chef/Manager
41 North Coffee and Kitchen —Wendell, NC
- $55,000 - $70,000 a year
- Full-time
- Background check
- Hospitality
- Mentoring
Quick Apply
3d
General Manager - NC State University Athletics
Aramark —Raleigh, NC
- Weekends as needed
- University
- Recruiting
- Senior level
Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
9d
Executive Chef
Midwood Smokehouse —Raleigh, NC
- Up to $90,000 a year
- Full-time
- ServSafe
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Shift Lead - Medication Technician(Med Tech)/ Personal Care Assistant (PCA)
The Enclave —Clayton, NC
- Up to $18 an hour
- Weekends as needed
- Background check
- CPR Certification
- Pass drug screening
Quick Apply
Assistant Manager
Zaxby's —Durham, NC
- $21 - $23 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
EVENTS MANAGER
LM Restaurants —Raleigh, NC
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Communication skills
- Time management
- Disability insurance
- Health insurance
Quick Apply
Director of Human Resources
DALY SEVEN INC —Morrisville, NC
- Full-time
- Background check
- 7 years
- Hotel
Quick Apply
Production Chef
Aramark —Chapel Hill, NC
- Customer service
- No high school diploma
- Mid-level
Hardee's Shift Leader - Garner
Boddie-Noell Enterprises, Inc. —Garner, NC
- Background check
- 18 years or older
- 11+ years
- Dental insurance
- Employee assistance program
Community Services Administrative Assistant
The Forest at Duke —Durham, NC
- Online Application
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Wellness program
- 403(b) matching

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guest experience manager jobs near raleigh nc

Hotel Guest Experience Manager

The Oberlin, Hilton Curio -
Raleigh, NC

Quick Apply

Job Details

Full-time
Up to $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Teamwork
Team development
Driver's License
Attention to detail
Organizational skills
Managing projects

Full Job Description

Opening in October 2026 – The Oberlin Hotel – 501 Woodburn Rd. Raleigh, NC 27605

Quality Hospitality is offering a rare and exciting opportunity to join the opening team of a new luxury boutique hotel, The Oberlin, opening in Raleigh, NC this fall as a new Hilton Curio property. We’re seeking proactive, relationship-driven hospitality professionals dedicated to providing excellent service in an upscale environment.

Overview
The Guest Experience Manager serves as the primary Guest Service Champion for the hotel, with a strong leadership presence during peak guest interaction hours – primarily evenings. This role is responsible for owning the guest arrival, stay, and departure experience, while leading, coaching, and holding the Front Desk team accountable to exceptional service standards. The primary goal of this role is to provide personalized and unforgettable experiences for every guest to ensure guests feel valued and cared for throughout their stay.

This is a hybrid leadership position that balances guest-facing service, team supervision, and operational execution. The Guest Experience Manager is expected to regularly work the desk, cover shifts as needed, and remain flexible to support first shift, second shift, or Night Audit in the event of call-outs or operational needs.

Responsibilities

Guest Experience Leadership

Act as the visible service leader during high-impact guest interaction periods, especially evenings
Champion a warm, professional, and consistent guest experience from arrival through departure
Personally engage with guests to resolve concerns, recover service issues, and turn challenges into service opportunities
Monitor and actively respond to guest feedback, satisfaction scores, and real-time service trends
Design and deliver memorable moments such as providing special amenities, celebrations and unique touches
Ensure Front Desk interactions consistently align with brand standards, service culture, and Quality Hospitality expectations

Front Desk Team Leadership & Development

Lead, train, coach, and mentor Front Desk team members with strong focus on service behaviors and guest engagement
Set clear service expectations and hold team members accountable through real-time feedback and coaching
Conduct regular Front Office meetings that reinforce service culture and Quality Hospitality standards
Promote teamwork, professionalism, and an “Unreasonable Hospitality” mindset across all shifts
Serve as a role model by working shifts alongside the team and demonstrating service excellence in action

Scheduling & Shift Coverage

Prepare and manage Front Office schedules in a timely and effective manner
Serve as a hands-on leader who regularly covers desk shifts, primarily evenings
Maintain flexibility to cover Night Audit, first shift, or second shift when call-outs or operational needs arise
Ensure proper coverage during peak periods, group arrivals, and special events

Front Office Operations & Standards

Oversee daily Front Office operations to ensure compliance with brand, company, and audit standards
Maintain accurate room inventory and ensure proper coordination with Housekeeping regarding room status and availability
Ensure proper completion of shift work, cash handling, drawer balancing, and daily logs
Maintain Front Office audit readiness and documentation standards
Collaborate with other departments to ensure seamless service and to coordinate personalized elements

Guest Services & Desk Operations

Greet and assist guests, vendors, and clients in a professional and welcoming manner
Manage the flow of guests, vendors, and deliveries through the Front Office
Provide accurate information regarding hotel services, amenities, policies, and the local area
Handle reservations, room assignments, check-ins, and check-outs
Anticipate guest needs, listen actively and respond effectively to guest requests and complaints
Field incoming communications in a timely manner and ensure routing to the correct party
Support Hilton Honors Rewards program enrollment and retention efforts

Financial & Administrative Support

Monitor and open accounts to support timely financial collection
Review and assist with payment and collections for group master accounts as needed
Process guest payments and review guest accounts for accuracy
Support purchasing, monitoring, and control of Front Office, market and inventory

Safety & Security

Monitor and maintain property security standards during assigned shifts
Ensure guest and team member safety through awareness, reporting, and proper protocol execution

Requirements

Prior supervisory experience is preferred
Prior hospitality experience is strongly preferred
Strong initiative and work ethic
Punctual, reliable, and regular attendance
Strong attention to detail
Customer-service oriented
Strong multitasking and organizational skills
Ability to work in a fast-paced environment
Excellent communication skills – both verbal and written
Excellent interpersonal skills
Excellent time and project management skills
Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.
Valid driver’s license and Department of Motor Vehicles Report
Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

Pay: Up to $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have availability to begin work in October 2026?

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in raleigh nc

Hotel Guest Experience Manager

Front Desk Guest Manager Raleigh Marriott City Center

General Manager - New Hotel Opening!

Hair Stylist- Brand-New Salon in Angier

Aesthetic Nurse Injector (PA / NP) - 4EVER YOUNG ANTI-AGING SOLUTIONS

Maintenance Technician - Aloft Raleigh

Front Desk Concierge

Center Manager

Executive Chef - Hawkers Asian Street Food - Chapel Hill, NC

Head Chef/Manager

General Manager - NC State University Athletics

Assistant General Manager

Executive Chef

Shift Lead - Medication Technician(Med Tech)/ Personal Care Assistant (PCA)

Assistant Manager

EVENTS MANAGER

Director of Human Resources

Production Chef

Hardee's Shift Leader - Garner

Community Services Administrative Assistant

I want to receive the latest job alert for guest experience manager in raleigh nc

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