Top 15 Help desk analyst Jobs in Raleigh Nc

Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Associate Technician, Service Desk
Martin Marietta —Raleigh, NC
- Full-time
- Windows
- Entry level
5d
Service Desk Analyst
Dillon Supply Company —Raleigh, NC
- Monday to Friday
- Computer Science
- Mid-level
- Windows
Quick Apply
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Associate Technician, Service Desk
Martin Marietta Materials —Raleigh, NC
- On call
- Windows
- Children
- Entry level
- Paid holidays
- Disability insurance
5d
Application Analyst - Data Courier Admin - Level 2
Duke Health —Durham, NC
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Opportunities for advancement
2d
Service desk Lead
HCL Technologies Limited - Business Services —Morrisville, NC
- $63,000 - $112,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Application Analyst - Maestro Care - HIM - Level 1 or 2
Duke Health —Durham, NC
- Full-time
- Remote
- System design
- Mid-level
- Bachelor's degree
- Opportunities for advancement
1d
EPIC Configuration Analyst - Expert
Presbyterian System Services —Raleigh, NC
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
2d
Modern Work Concierge
SilverSky —Raleigh, NC
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
Enterprise Applications Engineer (Sarasota or Miami, FL)
Benchmark Makers —Raleigh, NC
- Email
- Computer Science
- 5 years
- Mid-level

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User Support Analyst
State of North Carolina - Community Colleges —Wake County, NC
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1d

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Tier 1 Technical Support Specialist
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help desk analyst jobs near raleigh nc

Level 1 Analyst IT Help Desk

HCL America Inc -
Cary, NC

Quick Apply

Job Details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Phone communication
BMC Remedy
Incident report management
Writing skills
Laptop (troubleshooting support)
Visio
English
Microsoft Exchange
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Email configuration (technical support)
Video conferencing software
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Desktop applications
Bomgar
Organizational skills
Document viewing software
Webex
HP Service Manager
Microsoft Project
Desktop administration
Escalation handling

Full Job Description

Company Description

As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.

Job Description

Role: IT Help Desk Support
Location : Cary, NC

Duration: Fulltime/ Perm with HCL America

Role Summary:

Help Desk Analyst - Responsibilities

Accept & registers Service Calls
Classify Service Calls according to the specified options
Execute 1st attempt to solve the Service Call
Refer Service Call to the appropriate Resolution Owner Support Group
Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
Escalate to the appropriate management level when thresholds are violated.
Close Service Call
Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
Report about Service Calls
Communicate response times for dispatched tickets to the customers
Manage the entire service request process ensuring adherence to SLA
Execute service requests such as setting up NT/Outlook accounts as per the SLA
Process and send IT reports

Skills

Customer-focused
2-6 Years of IT Support Experience
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Diplomatic and must have interpersonal skills
Able to understand the business’s objectives
Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
Must have empathy with end users
Team player
Professional code of conduct
Must have a good understanding of the organization
Must have a good understanding of business units within AMD
Must have basic technical knowledge of all technology used for the business processes.
Able to deal with stress
Good writing techniques (English)
Good phone techniques (English)

Tech Skills

Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Office O365 and Office 2016
Windows 10
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc

All applicants must have open availability and flexible to work a 24/7 schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

help desk analyst jobs in raleigh nc

Level 1 Analyst IT Help Desk

IT Analyst

Associate Technician, Service Desk

Service Desk Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

desktop support

Instructional Support Technician - Telecommunications Analyst

Associate Technician, Service Desk

Application Analyst - Data Courier Admin - Level 2

Service desk Lead

Application Analyst - Maestro Care - HIM - Level 1 or 2

EPIC Configuration Analyst - Expert

Modern Work Concierge

Enterprise Applications Engineer (Sarasota or Miami, FL)

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