Top 16 help desk analyst Jobs in raleigh nc

Epic EHR Help Desk Analyst
Hermez-IT —Raleigh, NC
- $40 - $50 an hour
- Weekends as needed
- Hybrid work
- HIPAA
- Mid-level
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2d
IT Support Analyst I
Town of Morrisville —Morrisville, NC
- $34.57 - $55.31 an hour
- Full-time
- Computer science
- Computer Science
- Research
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
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Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
2d
Service Desk Analyst, Level 1
CREO —Durham, NC
- Full-time
- Bachelor's degree
- SharePoint
- 1 year
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14d
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
ERP Specialist for Sales and Rental
Gregory Poole Equipment Company —Raleigh, NC
- Full-time
- Microsoft Excel
- Marketing
- Mid-level
Quick Apply
12d
IT Business Analyst/Jenzabar Administrator
Shaw University —Raleigh, NC
- 5 years
- Writing skills
- ERP systems
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Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
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Enterprise Applications Engineer (Sarasota or Miami, FL)
Benchmark Makers —Raleigh, NC
- Email
- Computer Science
- 5 years
- Mid-level

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Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC
Tech Wizards LLC —Raleigh, NC
Provide *help desk and IT support* via remote tools and on-site visits. Please note:* Applications and resumes/CVs from the local area only — no phone calls,…
$16 - $19 an hour
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3d
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
Ad hoc setup and configuration of desk telephone equipment and softphones. Acting as a technical consultant for the business, solving technical problems that…

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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). To take ownership of user problems and be proactive when dealing with user issues.
$24 - $25 an hour
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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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help desk analyst jobs near raleigh nc

Epic EHR Help Desk Analyst

Hermez-IT
Raleigh, NC

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Job Details

Contract
$40 - $50 an hour
2 days ago

Qualifications

Technical documentation
Incident management software
HIPAA
IT experience within healthcare
Remote access software
Customer support ticket management
ServiceNow
Epic Certification
Ticketing system technical support

Full Job Description

Position Description:
Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM–3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.

he EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Fully remote, 1st shift (7AM–3:30PM EST). Resolves technical issues, manages access, and supports users; may work weekends and holidays to ensure reliable patient‑care systems.
Key Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Skills Table:
Skill
Required / Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years

Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years

In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years

Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired

Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired.

Question Candidate understand this is a first shift position and the working requirements are 7:00 AM EST – 3:30 PM EST which includes weekends and holidays.

Question Your candidate must be able to attend a remote webcam interview. Do you agree to this requirement?

Question Please state date and location of Epic experience.

Pay: $40.00 - $50.00 per hour

Work Location: Hybrid remote in Raleigh, NC 27629

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help desk analyst jobs in raleigh nc

Epic EHR Help Desk Analyst

IT Support Analyst I

IT Analyst

desktop support

Level 1 Analyst IT Help Desk

Systems Analyst

Service Desk Analyst, Level 1

Instructional Support Technician - Telecommunications Analyst

ERP Specialist for Sales and Rental

IT Business Analyst/Jenzabar Administrator

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Enterprise Applications Engineer (Sarasota or Miami, FL)

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