Top 109 Help desk support Jobs in Raleigh Nc

IT Support Specialist (Level I)
National Power, LLC —Raleigh, NC
- Full-time
- Writing skills
- Pass drug screening
- English
- Health savings account
- Paid holidays
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2d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
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IT Support Specialist
Vulcan Elements —Raleigh, NC
- Mid-level
- Office
- Windows
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Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
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Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
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Service Desk Engineer
Titan —Raleigh, NC
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Communication skills
5d
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Help Desk Representative 2
Koniag Government Services —Durham, NC
- Full-time
- Communication skills
- Entry level
- Commercial
- Paid holidays
- Health insurance
5d
Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
IT Support Specialist
HDR —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Customer service
12d
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Zebulon, NC
- $35,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Systems Specialist II
KBI Biopharma —Durham, NC
- $63,000 - $86,900 a year
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
Quick Apply
NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply

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IT Support Specialist (Level I)

National Power, LLC -
Raleigh, NC

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Job Details

Full-time
2 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Record keeping
Writing skills
English

Full Job Description

Under the general direction of and reporting to the Service Desk Manager, the IT Support Specialist (Level I) will primarily focus on identifying and resolving problems on Windows workstations, Office 365 environment, Networking issues and Microsoft Intune. This is an entry-level position. The ideal candidate will possess the ability to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel.

Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

Help Desk ticket requests from end users via telephone, email and ticketing system.
Provide onsite and remote help desk support for laptops, desktops and printers, to include VPN and remote dial-in users.
Set up and support mobile devices in Microsoft Intune (iOS and Android).
React to service outages promptly with adherence to standard operating procedures.
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications; test fixes to ensure problem has been adequately resolved.
Participate in on-call rotation.
Provide training as necessary on software and hardware used and supported by the Company
Learn appropriate software and hardware used and supported by the organization. To include:
- Windows 11 Enterprise
- Microsoft (software) and Lenovo (hardware)
- Office 365 (Email, Office 365 office suite, OneDrive for Business, MS Teams, SharePoint, etc.)
- Firewall, switching, networking
- Ticketing system (Dynamics Customer Service)
- Remote Management & Monitoring tools
- Mobile Device Management tools

Maintain excellent communication with all end users and other members of the IT department.
Follow all company policies and best practices such as accurate time tracking.

Education/Experience:

Degree in an IT-related field
IT certification(s) (ex. Microsoft MD-102, Microsoft MS-102, A+, Network+, Security+, etc.), and/or
Previous IT experience

Skills:

Supporting computer hardware and networking desktop support and network troubleshooting, wireless network management, and network security Windows 11 Enterprise desktop support
Office 365 management, including Exchange Online, Teams, OneDrive for Business/SharePoint, and Entra ID
Android and iOS mobile device
Remote Management and Monitoring tools experience
Experience with documenting all issues and resolution steps using the help desk ticketing system
Excellent customer service skills, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
Ability to work well in a changing work environment
Requires advanced knowledge of the English language
Must have outstanding documentation and record-keeping skills
Desire and ability to learn new technology
Proven team player

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 30 pounds at times.

Compensation & Benefits:

Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)

Additional Information:

Criminal background check, pre-employment drug screen, and references are required
This is an on-site office position and will require the employee to be local in the Raleigh, NC area.

National Power, LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.

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Refine Your Search

help desk support jobs in raleigh nc

IT Support Specialist (Level I)

Level 1 Analyst IT Help Desk

IT Support Specialist

Service Desk or Helpdesk

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Service Desk Engineer

Customer Support Analyst - Student Information Systems

DESKTOP TECHNICIAN/ IT SUPPORT

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

IT Analyst

Help Desk Representative 2

Desktop Support Specialist

IT Analyst

IT Support Specialist

Application/Production Support Help Desk Analyst - Durham NC/On-Site

desktop support

Desktop Support Technician

IT Systems Specialist II

Service Desk Specialist

NC Help Desk Support Technician (Field/Onsite)

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