Top 81 Hotel front desk Jobs in Raleigh Nc

Guest Service Agent
Home2 Suites by Hilton —Raleigh, NC
- $15 - $17 an hour
- Part-time
- Sanitation
- Research
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Phone Attendant
White Lodging Services Corporation —Raleigh, NC
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC
Marriott Crabtree, Raleigh, NC —Raleigh, NC
- $16.00 - $19.20 an hour
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Agent
White Lodging Services Corporation —Raleigh, NC
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
19h
Guest Service Agent
Doubletree by Hilton —Raleigh, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Front Desk Supervisor
Home2 Suites by Hilton —Raleigh, NC
- $17 - $18 an hour
- Part-time
- Sanitation
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agents-Renaissance Raleigh Hotel
Renaissance Raleigh Hotel —Raleigh, NC
- $16 an hour
- Weekends as needed
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Part-Time Night Auditor (Hampton Inn and Suites Raleigh/Crabtree)
Hampton Inn and Suites Raleigh/Crabtree —Raleigh, NC
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Services Representative I
Homewood Suites Raleigh-Cary I-40 —Cary, NC
- $15.00 - $15.75 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Night Auditor - PT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Night Auditor -FT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Overnight shift
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Office Reception Agent
THE UMSTEAD HOTEL & SPA —Cary, NC
- Full-time
- Hotel
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk 2nd Shift (Hampton Inn and Suites Brier Creek Raleigh NC)
Hampton Inn and Suites Brier Creek Raleigh NC —Raleigh, NC
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)
Embassy Suites Brier Creek Raleigh NC —Raleigh, NC
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $14 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Hotel
- Paid training
- Health insurance
Front Desk Associate
Hyatt Place Raleigh-Durham Airport —Morrisville, NC
- Weekends as needed
- Microsoft Word
- Computer literacy
- English
Quick Apply
Guest Service Representative-Doubletree by Hilton
CMC Hotels —Raleigh, NC
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Health insurance
Front Desk Agent
Residence Inn Cary —Morrisville, NC
- From $15 an hour
- Weekends as needed
- Residential
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Paid time off
Quick Apply
3d
Front Desk Supervisor-Renaissance Raleigh Hotel
Renaissance Raleigh Hotel —Raleigh, NC
- $18 an hour
- Weekends as needed
- Mid-level
- Hotel
- Team management
- Health insurance
- Dental insurance
Quick Apply
13d
Front Office Manager
Doubletree by Hilton —Raleigh, NC
- Part-time
- No education required
- Mid-level
- Hotel
Quick Apply

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Guest Service Agent

Home2 Suites by Hilton -
Raleigh, NC

Quick Apply

Job Details

Part-time | Full-time
$15 - $17 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

High school diploma or GED
Hotel and accommodations guest complaints handling

Full Job Description

Job title: Guest Service Agent

Reports to: Front Office Manager

Job purpose

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Responsibilities

Report to work on time and in proper uniform adhering at all times to company grooming standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of front desk work area.
Demonstrate complete knowledge at all times of:

A. Hotel features/services and hours of operation.

B. Room types, numbers, layout, décor and locations.

C. Room rates, special packages and promotions.

D. Daily house count and expected arrivals/departures.

E. Room availability for any given day.

F. Scheduled in-house group activities, locations and times.

G. Hotel and departmental policies and procedures.

Answer incoming calls within 3 rings using correct greeting and telephone etiquette.
Review par levels for supplies during shift and replenish as needed.
Make guest reservations when applicable.
Consistently update front desk communication/guest service log.
Enter all maintenance requests into Hotel Service Pro as requested.
Maintain a professional voice and demeanor when communicating over the hotel radio.
Assist front office management team with reviewing the following reports:

A. Credit limit

B. Reservations made yesterday

C. Rate check / Rate variance

D. Housekeeping status reports

Run “emergency reports” as per the company requirements.
Must be proficient with all “emergency” procedures.
Perform necessary functions for setting up the next shift.
Perform accurate and efficient bucket checks.
Assist the sales department with group key packets, welcome letters, etc.
Ensure that wake up calls are set up accurately and in a timely manner.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel policies and procedures for guest/team member accidents or injuries and emergency’s.
Conduct guest “welcome” call according to brand standards.
Ensure security of guest room access.
Enter sales rooming lists if requested.
Assist front office management team in researching disputed charges as requested.
Be proficient in procedures for the proper handling of sold out nights and walking guests to another property.
Maintain current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with Housekeeping Management.
Review the arrivals report for accuracy. Check printed registration cards against information on the arrivals report, rectify and deficiencies as needed.
Ensure that all VIPs are pre-registered according to standards.
Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report any guest concerns.
Enter all guest maintenance issues into Hotel Service Pro. Follow up to make sure that issues have been resolved by maintenance staff in a timely manner.
Print special requests report and block rooms according to specifications.
Balance room types throughout day.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limit.
Review resumes for arriving groups, prep for check-in/preregistration.
Coordinate delivery time of amenities with food and beverage to ensure timely delivery.
Review requests for late check-outs and obtain proper approval from management. Communicate information to housekeeping department.
Check for any special shuttle service requests.
Print report for room discrepancies, rectify with housekeeping management and update PMS system accordingly.
Ensure that all shift checklists are completed.
Communicate all pertinent information to the next shift, especially as it pertains to “follow up” items.
Maintain confidentiality of guest information and hotel data.

Guest Relations

Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
Is readily available and approachable to all guests.
Interact with guests on a frequent basis to obtain feedback about their experience.
Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Be visible at the front desk during shift. Never leave the front desk unattended.

Team Interaction

Encourage and build mutual respect and cooperation among team members.
Communicate effectively with all property team members.
Respond in a timely manner to all members of the Management Team.
Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

High School diploma or equivalent.
Must have at least 1 year guest service experience in similar size property.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Clear thinker, remaining calm and resolving issues using good, sound judgement.
Ability to follow directions thoroughly.
Ability to stand for long periods of time.
Able to professionally handle guest complaints.
Able to work effectively and efficiently with all departments.
Willing to work flexible hours to include weekends, holidays and late nights.
Maintain a professional appearance at all times.
Able to multitask and work in a fast paced environment.
MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.

Pay: $15.00 - $17.00 / hour

Benefits:

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)

Job Type: fulltime, parttime

Education: No education required

Work location: On-site

Quick Apply

Refine Your Search

hotel front desk jobs in raleigh nc

Guest Service Agent

Phone Attendant

Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC

Front Desk Agent

Guest Service Agent

Front Desk Supervisor

Front Desk Agents-Renaissance Raleigh Hotel

Part-Time Night Auditor (Hampton Inn and Suites Raleigh/Crabtree)

Guest Services Representative I

Night Auditor - PT

Night Auditor -FT

Front Office Reception Agent

Front Desk 2nd Shift (Hampton Inn and Suites Brier Creek Raleigh NC)

Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)

Front Desk Agent

Front Desk Associate

Guest Service Representative-Doubletree by Hilton

Front Desk Agent

Front Desk Supervisor-Renaissance Raleigh Hotel

Front Office Manager

I want to receive the latest job alert for hotel front desk in raleigh nc

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