Top 203 Hotel guest experience manager Jobs in Raleigh Nc

Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
6d
General Manager - New Hotel Opening!
Hampton Inn Alston —Cary, NC
- $95,000 - $105,000 a year
- Full-time
- Inventory management
- Hotel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Hotel Guest Experience Manager
The Oberlin, Hilton Curio —Raleigh, NC
- Up to $25 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Regional Director of Operations - Hospitality - Hotel Management
Shri Hotels —Raleigh, NC
- $75,000 - $100,000 a year
- Full-time
- Office
- Hotel
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)
Embassy Suites Brier Creek Raleigh NC —Raleigh, NC
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Operations Manager
Tru RDU —Morrisville, NC
- $45,000 - $50,000 a year
- Mid-level
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
14d
General Manager
Shri Hotels —Raleigh, NC
- $55,000 - $75,000 a year
- 5 years
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Representative-Doubletree by Hilton
CMC Hotels —Raleigh, NC
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Health insurance
Hospitality Manager
Landing —Raleigh, NC
- $55,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
4d
Guest Services Representative - Hotel/Hospitality
Waterwalk Hospitality —Morrisville, NC
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Part Time Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary
CMC Hotels —Cary, NC
- Part-time
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- 401(k)
1d
Front Desk Agent
Holiday Inn Express RDU —Morrisville, NC
- $14.00 - $16.50 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Office Manager
DoubleTree Raleigh —Durham, NC
- Mid-level
- Hotel
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
7d
Hotel Front Desk Associate
Hilton Garden Inn Raleigh-Durham/RTP —Durham, NC
- $15 - $17 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Food and Beverage Admin Manager - Oberlin Hotel
Oberlin Hotel —Raleigh, NC
- $54,235.80 - $67,794.13 a year
- Call employer
- Bar
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Guest Service Host-The Hive House
CMC Hotels —Cary, NC
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Health insurance
Front Office Concierge
THE UMSTEAD HOTEL & SPA —Cary, NC
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Assistant General Manager
CMC Hotels —Cary, NC
- Weekends as needed
- Background check
- Reliable transportation
- Senior level
- Paid training
- Paid holidays
12d
Hotel Front Desk
Courtyard by Marriott —Chapel Hill, NC
- $15 an hour
- Part-time
- No education required
- Sanitation
- Research
- Health insurance
- Dental insurance
Quick Apply

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hotel guest experience manager jobs near raleigh nc

Assistant General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC -
Knightdale, NC

Quick Apply

Job Details

Full-time
$40,000 - $44,000 a year
6 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Computer operation
Customer communication
Safety regulations
Spreadsheets
Word embeddings
Driver's License
Productivity software

Full Job Description

Assistant General Manager

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

Benefits

Health Insurance (Medical, Dental and Vision)
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture

Responsibilities:

Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
Maintains all hotel standards set forth by the brand and the management company.
Successfully operates the hotel in the General Managers absence.
Assists with scheduling, billing and some accounts receivable responsibilities.
Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
Fields Guest complaints, conducting through research to develop the most effective solutions.
Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Receives and processes advance registration payments.
Meets and personally greets VIP Guests, whenever possible.
Conducts performance evaluations and coaches and counsels all associates when necessary.
Issues verbal and written instructions to the hotel team through guidance from the General Manager.
Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
Reviews, revises and approves daily payroll reports as needed.
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
When necessary performs the duties of his/her subordinates.

Qualifications and Skills

IHG and/or OPERA experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Excellent organizational skills
Ability to read, listen and communicate effectively in English.
Able to write reports, correspondences, memos and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
Meets legal age requirements for the position.
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

Quick Apply

Refine Your Search

hotel guest experience manager jobs in raleigh nc

Assistant General Manager

General Manager - New Hotel Opening!

Front Desk Guest Manager Raleigh Marriott City Center

Hotel Guest Experience Manager

Regional Director of Operations - Hospitality - Hotel Management

Front Desk AM and PM Flexibility (Embassy Suites Brier Creek)

Operations Manager

General Manager

Guest Service Representative-Doubletree by Hilton

Hospitality Manager

Guest Services Representative - Hotel/Hospitality

Part Time Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

Front Desk Agent

Assistant Front Office Manager

Hotel Front Desk Associate

Food and Beverage Admin Manager - Oberlin Hotel

Guest Service Host-The Hive House

Front Office Concierge

Assistant General Manager

Hotel Front Desk

I want to receive the latest job alert for hotel guest experience manager in raleigh nc

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