Description:
Faithful Companion Pet Cremation Services is seeking a Care Coordinator/Dispatcher to oversee the daily operations at our cremation facility location. We are dedicated to providing dignified cremation services for those who have lost their beloved pets. We are a LGBTQ+ friendly employer currently seeking a motivated and compassionate individual to join our team as a Care Coordinator. We know pets are family and want to treat them with the utmost care and respect after their passing. Come help us help people and you'll make a difference every day!
This is a full-time position and would include 1 weekend shift per week. The successful candidate will join a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.
This position would be for four 10-hour shifts.
Responsibilities:
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Perform opening and closing duties to ensure the safety of staff, equipment, and facilities.
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Lead and inspire a team of Care Providers/Drivers to deliver exceptional service on a daily basis.
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Conduct high-quality, private cremation services (training provided).
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Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
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Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
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Maintain attention to detail while serving multiple families, ensuring an error-free standard.
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Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
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Respond to customers and veterinary staff promptly and professionally, providing thorough support.
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Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
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Occasionally lift, push, and pull objects up to 150 pounds with assistance.
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Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
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Perform other assigned duties as required.
Requirements:
Qualifications:
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Demonstrated leadership skills with the ability to motivate and inspire a team.
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Strong communication and organizational skills to effectively manage driver routes and customer interactions.
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Detail-oriented mindset with a commitment to delivering error-free services.
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Ability to handle multiple tasks simultaneously while maintaining efficiency.
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Physical capability to lift and move heavy objects with assistance.
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Flexibility to work a schedule that includes four 10-hour shifts, including weekends.
At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets.
We appreciate your interest in becoming a part of our compassionate team.
