Overview:
The Director, Technical Education provides strategic leadership to ensure world-class technical training in support of Konica Minolta products and technologies. This role oversees the planning, development, and delivery of comprehensive technical education programs that enable employees, partners, and stakeholders to successfully support and service Konica Minolta solutions.
This position is responsible for defining the vision and direction of the Technical Education organization, ensuring training staff, systems, and facilities are fully aligned with current and future business needs. The Director collaborates closely with Konica Minolta Inc., Japan, and other global KM Sales companies to develop, share, and standardize technical training curricula, documentation, and best practices across regions.
Responsibilities:
- Provide strategic vision, leadership, and direction for the Technical Education team to ensure high-quality, consistent, and effective technical training programs.
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Oversee the planning, design, development, and maintenance of technical training content covering Konica Minolta products, accessories, and peripherals.
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Lead the management of technical training facilities, ensuring they are properly equipped, maintained, and optimized to support hands-on product training.
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Ensure the availability and effectiveness of systems used for training scheduling, course registration, and tracking of registrations, completions, and certifications.
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Partner with Konica Minolta Inc., Japan, to co-develop technical curricula and ensure alignment with global product strategies.
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Coordinate and share KMBS USA training programs and documentation with other Konica Minolta Sales companies.
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Ensure technical trainers are well-prepared, technically proficient, and equipped with effective instructional methods to deliver high-impact training.
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Develop team goals, business plans, and initiatives that align with and support broader corporate objectives.
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Drive continuous improvement and innovation in training delivery methods, tools, and content.
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Lead, coach, mentor, and develop Technical Education staff to strengthen technical expertise, leadership capabilities, and instructional effectiveness.
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Anticipate and respond to evolving business needs, technology changes, and product advancements by adapting training strategies accordingly.
Qualifications:
- Bachelor's degree in an associated field or 7+ years of experience leading training teams. (Master's degree a plus)
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Minimum of 5 years facilitating or developing technical training courses.
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Certification as a Technical Facilitation or Content Development Specialist.
Knowledge, Skills, and Abilities
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Demonstrated expertise in managing and developing high-performing teams.
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Proven ability to identify complex business challenges and implement effective, practical solutions.
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Strong leadership capabilities with the ability to coach and develop staff in team management, communication, and leadership skills.
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Excellent written, verbal, and presentation skills.
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Ability to effectively engage and influence diverse audiences in a professional, personable, and persuasive manner.
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Demonstrated success in developing team goals and business plans that support corporate initiatives.
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Strong ability to multitask, prioritize competing demands, and consistently achieve results.
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Excellent organizational and project management skills, with strong attention to detail.
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Ability to clearly articulate a future-focused vision and lead teams through change with agility and confidence.
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Highly self-motivated with a proven ability to inspire, motivate, and engage teams and individuals.
About Us:
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
