Top 493 Customer service representative Jobs in Rancho Cordova, Ca

Client Services Agent
Acumen LLC —California
- $25 an hour
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- Ability to walk for extended periods
Quick Apply
Account Manager-Customer Service
NPPS, Inc —Sacramento, CA
- $60,000 - $70,000 a year
- Mid-level
- Commercial
- Under 1 year
Quick Apply
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
9d
Customer Retention Manager
EcoGuard Pest Management —El Dorado Hills, CA
- $70,304 - $90,000 a year
- Full-time
- Management
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Answer Desk Solutions —Sacramento, CA
- $21 - $23 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
ANALYST I
Department of Motor Vehicles —Sacramento County, CA
- $3,861 - $6,464 a month
- Overtime
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Disability insurance
- Health insurance
1d
Customer Service Representative
Bell Brothers —Rancho Cordova, CA
- $20 - $24 an hour
- Overtime
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
2d
Patient Services Representative I - Remote - Nationwide
Vituity —Sacramento, CA
- $17.12 - $19.04 an hour
- Overtime
- Remote
- Spanish
- Basic math
- Windows
- Profit sharing
- Wellness program
Customer Service Representative
Plansee Group —Rancho Cordova, CA
- $24 - $26 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Paid holidays
- Health insurance
1d
Entry Level Customer Service Representative
Synergize —Rancho Cordova, CA
- Urgently hiring
- No experience needed
- High school diploma or GED
- Organizational skills
- Paid training
- Opportunities for advancement
Quick Apply
19h
Processing Clerk
Costco Wholesale Corporation —West Sacramento, CA
- Research
- Entry level
- AD&D insurance
- Employee stock purchase plan
Customer Support Representative 503BA
Nivagen Pharmaceuticals —Sacramento, CA
- $30.07 - $31.47 an hour
- Full-time
- Clean driving record
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Intake Specialist
Greenberg Gross LLP —Sacramento, CA
- $22 - $28 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Computer skills
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
4d
Customer Care Representative
Elite One Capital —Sacramento, CA
- $70,500 a year
- Part-time
- Office
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
City of Sacramento —Sacramento, CA
- $46,822.25 - $65,883.61 a year
- Weekends as needed
- Basic math
- English
- Office
13d
Customer Service/Sales
Home Depot —Rancho Cordova, CA
- $20 - $23 an hour
- Entry level
Property Support Representative
Luxer One —North Highlands, CA
- $25 an hour
- Hybrid work
- Research
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Call Center Associate- Life Insurance
Accenture —Sacramento, CA
- $20.10 - $40.53 an hour
- Full-time
- Hybrid work
- Spanish
- English
- US work authorization
- Paid holidays
- Disability insurance
1d
Customer Service Representative
Pro-Active Pest Control —Rancho Cordova, CA
- $17 - $20 an hour
- Full-time
- 18 years or older
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
1d

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Client Services Agent

Acumen LLC -
California

Quick Apply

Job Details

Full-time
$25 an hour

Qualifications

Computer operation
Spanish
Microsoft Excel
Phone communication
Writing skills
Basic math
English
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Relationship management
Document viewing software
Productivity software
Quality data entry
Customer data entry

Full Job Description

Description:

ROLE AND ESSENTIAL FUNCTIONS (While Remote, Must Reside in Southern California Area)

Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.

Support clients (employers and employees) during their enrollment process
Process related paperwork and manage electronic communication
Accurate data entry using several databases simultaneously while meeting deadlines
Establish, foster and grow relationships with clients and program contacts including third party organizations
Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
Act as a communication liaison between the clients and across all Acumen’s departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
Manage a fluctuating volume of calls and emails
Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
Perform other work-related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

RESPONSIBILITIES AS A TEAM MEMBER

Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED

Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
May use other office equipment as needed

Requirements:

QUALIFICATIONS

MINIMUM QUALIFICATIONS (While Remote, Must Reside in Southern California Area)

Must be Bilingual - English and Spanish
At least one year of experience with data entry (manual keying in of information into databases)
Works well independently with limited supervision
Works as a self-starter with effective communication skills
Ability to work in a fast-paced environment
Prior experience in customer service and/or client relations
Ability to handle fluctuating inbound and outbound call volume
Must be able to work a flexible schedule, including but not limited to weekends, weeknights and holidays
Experience working with multiple applications simultaneously
Ability to prioritize and handle competing requests successfully
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
Patience, perseverance, and follow through mentality
Ability to communicate both orally and in writing in a professional manner
Attention to detail and critical thinking skills
The ability to handle responsibility with limited supervision
High standard of integrity
Ability to use basic math skills
Demonstrates excellent organizational skills, time management, and task orientation
Good interpersonal communication skills
Ability to handle and accommodate complex clients
Must be able to plan for and meet multiple deadlines
High school diploma or equivalent with some college preferred (or equivalent work experience)

PREFERRED QUALIFICATIONS

Willingness to obtain certain state required certifications
Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
Able to provide a secure remote workspace with high-speed internet when applicable

COMMUNICATION SKILLS

Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

The employee must be able to sit for extended periods of time entering data into multiple systems
The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
The employee may be required to answer the phone as well as respond to team members and internal customers
The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
The employee is frequently required to stand, walk, and talk for an hour or more
Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
Ground travel upon demand

#CSA

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Refine Your Search

customer service representative jobs in rancho cordova, ca

Client Services Agent

Account Manager-Customer Service

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Retention Manager

Customer Service Representative

ANALYST I

Customer Service Representative

Patient Services Representative I - Remote - Nationwide

Customer Service Representative

Entry Level Customer Service Representative

Processing Clerk

Customer Support Representative 503BA

Intake Specialist

Customer Care Representative

Customer Service Representative

Customer Service/Sales

Property Support Representative

Call Center Associate- Life Insurance

Customer Service Representative

Business Member Support Service Center Representative

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