Top 14 It operations lead Jobs in Rapid City, Sd

IT Operations Lead
BLACK HILLS WORKS, INC. —Rapid City, SD
- $25 - $28 an hour
- Computer Science
- 3 years
- Continuous improvement
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Pharmacy Operations Team Lead
Walmart —Rapid City, SD
- $22 - $35 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Deposit Operations Team Lead
Security First Bank —Rapid City, SD
- Online Application
- Research
- Mid-level
- Office
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Front Desk Lead
Black Hills Pediatric Dentistry —Rapid City, SD
- Full-time
- Mid-level
- Front desk
- In-person
- Health insurance
- Dental insurance
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12d
Front Desk Lead
Hyatt | RC Hotel 1 LLC —Rapid City, SD
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
- On-the-job training
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Bomber Operational Lead
Addx Corporation —Ellsworth AFB, SD
- $125,000 - $150,000 a year
- Contract
- Senior level
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Transportation Associate - Loading Lead
AMCON Distributing Company —Rapid City, SD
- $17 - $25 an hour
- Full-time
- Basic math
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
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Communications Lead (B-21 Bed-Down Support)
Addx Corporation —Ellsworth AFB, SD
- $125,000 - $160,000 a year
- Microsoft Access
- 5 years
- System design
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Clinical Operations Lead
Impact Physician Group —United States
- $64.90 - $69.71 an hour
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
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14d
Satellite Operations Centre Lead
Holt Executive —United States
- Computer science
- Computer Science
- 11+ years
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Trucking Insurance Division Leader
International Insurance Group —United States
- $130,000 - $155,000 a year
- Full-time
- Remote
- Management
- English
- Finance
- Dental insurance
- Paid time off
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O&R- Blade Technician II/III/Lead (Up Tower/Platform Crew)
TAKKION Ops Management LLC —United States
- $29 - $45 an hour
- Weekends as needed
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance

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IT Operations Lead

BLACK HILLS WORKS, INC. -
Rapid City, SD

Quick Apply

Job Details

$25 - $28 an hour

Qualifications

Desktop computer repair
Network troubleshooting
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Peripheral hardware support
IT department experience

Full Job Description

Position Summary

The IT Operations Lead is a senior-level, individual contributor role responsible for the operational health of the IT technician team. This position serves as the functional hub of day-to-day IT operations owning workload coordination, Tier 2 resolution standards, and the development of technician capability. The IT Operations Lead works in close collaboration with the Systems Architect, who owns network and systems infrastructure, and reports directly to the Director of Information Technology.

This role is well suited for an experienced IT professional who is ready to take ownership of operational workflows, develop others, and serve as the connective tissue between frontline support and senior technical leadership.

Minimum Qualifications

Associate degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience
Minimum of three years of hands-on IT support experience in an organizational environment
Demonstrated experience with Microsoft 365 applications and administration
Experience troubleshooting PC hardware, software, network connectivity, and peripheral devices
Strong written and verbal communication skills with the ability to convey technical concepts to non-technical end users

Preferred Qualifications

Prior experience in a lead, senior, or team coordination role within an IT environment
Familiarity with IT service management principles, ticketing systems, or helpdesk operations
Experience contributing to or authoring standard operating procedures (SOPs) or technical documentation
Exposure to virtualization, Active Directory, or endpoint management platforms
Experience working in a nonprofit, healthcare, or human services environment

Primary Responsibilities:

Operational Coordination

Manage and distribute IT operations workload across the technician team, ensuring tickets and support requests are appropriately prioritized and assigned
Own Tier 2 support escalation standards, including defining resolution criteria and serving as the primary escalation point before requests reach senior technical staff
Monitor team task completion, identify workflow gaps, and recommend process improvements to the Director of IT

Technician Development

Assist in the professional development of IT technicians through guided troubleshooting, knowledge transfer, and day-to-day mentorship
Collaborate with the Director of IT and Systems Architect to develop and maintain IT operational SOPs
Conduct or coordinate end-user training as assigned

Technical Responsibilities

Provide Tier 2 technical support for hardware, software, network connectivity, and Microsoft application issues
Oversee end-user device lifecycle and software license management
Support installation, configuration, and maintenance of PC hardware and software
Support wireless devices and network-connected peripherals including printers
Collaborate with the Systems Architect on infrastructure maintenance tasks as needed

Asset and Inventory Management

Maintain accurate IT operations inventory, including tracking and documentation of hardware assets
Ensure defective equipment repairs are tracked through to completion

Secondary Responsibilities

Install network wiring as needed
Lift, maneuver, and transport computers, components, and equipment as required
Serve in project lead capacity for assigned IT initiatives based on organizational needs
Perform other duties as assigned by the Director of Information Technology

Black Hills Works Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Refine Your Search

it operations lead jobs in rapid city, sd

IT Operations Lead

Pharmacy Operations Team Lead

Deposit Operations Team Lead

Front Desk Lead

Front Desk Lead

Bomber Operational Lead

Transportation Associate - Loading Lead

Communications Lead (B-21 Bed-Down Support)

Clinical Operations Lead

Satellite Operations Centre Lead

Trucking Insurance Division Leader

O&R- Blade Technician II/III/Lead (Up Tower/Platform Crew)

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