Top 35 Collection representative Jobs in Rapid City, Sd

Customer Service Representative
Cascade Financial Services —Rapid City, SD
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
5d
Teen Art Studio Instructor and Community Program Outreach Assistant
Rapid City Arts Council —Rapid City, SD
- $16 a day
- Part-time
- Background check
- Classroom
- Education
- Employee discount
- Flexible schedule
Quick Apply
14h
Camp Host at The Black Hills
Red Ridge Adventures Hospitality LLC —Rapid City, SD
- Weekends as needed
- Outdoor work
- Entry level
Quick Apply
Field Engineer (South Dakota)
American Engineering Testing Inc —Rapid City, SD
- $27 - $29 an hour
- Full-time
- Clean driving record
- Construction site
- Ability to walk for extended periods
- Health insurance
- Paid time off
Quick Apply
1d
Field Engineer
MasTec Industrial —Rapid City, SD
- $70,000 - $110,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Mileage reimbursement
- AD&D insurance
9h
Field Engineer
MasTec Inc —Rapid City, SD
- $70,000 - $110,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Mileage reimbursement
- AD&D insurance
9h
Medical Assistant or Transplant Specialist
Avera —Rapid City, SD
- $19.50 - $28.00 an hour
- Online Application
- Vital signs
- OSHA
- Mid-level
- Paid time off
HVAC Director
Midwestern Mechanical —Rapid City, SD
- Full-time
- Microsoft Outlook
- Construction site
- Customer service
Quick Apply
12h
Director of Facility Support Services
Project Solutions Inc. —Rapid City, SD
- Full-time
- Engineering
- Analysis skills
- Driver's License
- Health savings account
- Paid holidays
Police Officer
City of Box Elder —Box Elder, SD
- $28.57 - $30.02 an hour
- Full-time
- Basic math
- Mid-level
- Driver's License
- Dental insurance
- Paid time off
Quick Apply
SOLID WASTE OPERATOR I, II (MATERIAL RECOVERY FACILITY)
City of Rapid City —Rapid City, SD
- $50,217.00 - $66,233.30 a year
- CDL A
- Mid-level
- Forklift
4d
Nurse Clinician | Gastroenterology
Monument Health Rapid City Hospital, Inc. —Rapid City, SD
- $32.80 - $41.00 an hour
- Full-time
- Acute care
- Nursing
- RN License
- Health savings account
- Health insurance
Quick Apply
1d
Retail Sales Associate
Skechers USA Retail, LLC —Rapid City, SD
- $15.50 - $16.44 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
5d
Client Service Specialist
Monument Health Rapid City Hospital, Inc. —Rapid City, SD
- $18.00 - $22.50 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Contracts
- Health savings account
- Health insurance
Quick Apply
1d

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Customer Service Representative

Cascade Financial Services -
Rapid City, SD

Quick Apply

Job Details

5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Fair Credit Reporting Act (FCRA)
Loan collections

Full Job Description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

The Customer Service Specialist is responsible for providing exceptional service to mortgage lending customers through both verbal and written communication. Your duties include, but are not limited to, answering inquiries, resolving complaints, maintaining accurate loan files, processing payments, and performing early-stage collections on newly delinquent accounts to encourage timely payments and address minor repayment issues. You will be a key point of contact for borrowers, ensuring a positive and professional relationship with Cascade Financial Services.

How you'll do it:

Service mortgage lending customers via inbound and outbound calls, and written communication.
Answer customer inquiries about their mortgage loan, including payment status, escrow, statements, and general loan information.
Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
Conduct early-stage collections on delinquent mortgage accounts (typically 4-15 days past due) through both inbound and outbound calls. This includes:
- Proactively contacting borrowers to remind them of upcoming or recently missed payments.
- Understanding reasons for minor delinquency.
- Educating borrowers on payment options and methods.
- Securing promises to pay and documenting all commitments.
- Helping with basic repayment issues before escalation to dedicated Collections/Loan Counselor teams.
Document all communications between the borrower and Cascade Financial Services, as well as updating the servicing computer system to ensure a complete and accurate loan file.
Communicate effectively with other departments (e.g., Collections, Escrow, Loss Mitigation) about loan payments, borrower files, and issue resolution.
Maintain borrower relationships in a friendly, professional, and empathetic manner.
Generate payoffs, verification of mortgage, and other requested loan documents accurately and efficiently.
Accept loan payments by phone from current borrowers, ensuring proper processing and adherence to payment handling procedures.
Research information relating to specific job duties and borrower inquiries to provide accurate and complete responses.
Assist with other duties as necessary, contributing to overall departmental efficiency and customer satisfaction.

What you'll need to join Cascade:

Experience: Prior experience in a customer service role, preferably within mortgage servicing or a financial services environment.
Technical Skills:
- Microsoft Outlook, Word and Excel experience is strongly preferred.
- Experience with Sagent's LoanServ mortgage servicing software strongly preferred.
Knowledge:
- Prior mortgage experience a plus, demonstrating familiarity with mortgage loan concepts.
- Comprehensive knowledge of various regulations governing mortgage servicing processes, not limited to TILA, RESPA, NACHA, FCRA, etc.
- Basic understanding of early-stage collection principles and best practices.
Soft Skills:
- Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
- Excellent listening, organizational, interpersonal, and time management skills.
- Strong problem-solving skills with a customer-centric approach.
- Ability to work as a team member and contribute positively to group objectives.
- Ability to adjust easily to work situations based on employee, group, or business needs.
- Ability to work well under pressure in a fast-paced environment.
Language: Spanish speaking a plus.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

Quick Apply

Refine Your Search

collection representative jobs in rapid city, sd

Customer Service Representative

Teen Art Studio Instructor and Community Program Outreach Assistant

Camp Host at The Black Hills

Field Engineer (South Dakota)

Field Engineer

Field Engineer

Medical Assistant or Transplant Specialist

HVAC Director

Director of Facility Support Services

Police Officer

SOLID WASTE OPERATOR I, II (MATERIAL RECOVERY FACILITY)

Nurse Clinician | Gastroenterology

Retail Sales Associate

Client Service Specialist

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