Top 8 Customer service associate i Jobs in Rapid City, Sd

Customer Experience Operations I
Bluepeak —Rapid City, SD
- Microsoft Outlook
- Pass drug screening
- Office
- Paid holidays
- Health insurance
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5d
Customer Service Associate I
Dollar Tree —Rapid City, SD
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Alliance Service Representative I
Border States Industries, Inc. —Rapid City, SD
- Microsoft Excel
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
13d
Customer Service Associate I
Family Dollar —Rapid City, SD
- $11.85 - $12.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Customer Experience Operations I
Bluepeak —Rapid City, SD
Must have reliable transportation and valid driver’s license. Processes new service orders and schedules installation of new services sold by DTD agents…
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5d
Customer Service Associate I
Dollar Tree —Rapid City, SD
Manage sales transactions while working assigned cash register. Maintain security of cash and protect company assets.

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Enrollment Agent I
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Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc.
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Customer Experience Operations I

Bluepeak -
Rapid City, SD

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Job Details

5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount
Paid sick time

Qualifications

Microsoft Outlook
Fiber optic network
High school diploma or GED
Salesforce Cloud
Driver's License
Telecommunications headsets
Presentation creation
Customer information system software

Full Job Description

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: The Customer Experience Specialist I will provide exceptional service support, internally and externally, for in-person and virtual customers.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

Answers incoming service requests and responds regarding sales, billing, and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
Identifies and escalates priority issues; when necessary, transfers to the appropriate department.
Uses computer systems to identify, research, and resolve customer issues.
Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.
Abides by department cash/payment handling procedures.
Processes new service orders and schedules installation of new services sold by DTD agents received in real time results system.
Processes upgrades and changes requested by Service Technicians.
Provides accurate product and service information to DTD Sales and Service Technicians.
Provides digital customer care services through social media and online applications/platforms.
All other related duties as assigned.

What You Will Need:

Highschool diploma or GED required.
Experience in the telecommunications/fiber optic industry required.
1-2 years of customer service experience in the telecommunications/fiber optic industry preferred.
ICOMs biller knowledge or experience preferred.
Advanced customer service and time management skills.
Excellent verbal, written, and presentation skills.
Great organizational and interpersonal skills.
Ability to maintain professionalism in challenging and/or changing situations.
Ability to work independently within store settings as well as remote.
MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.
Software: ICOMS, Salesforce, Peakview, Ticketview, GoCare, and Front applications.
Prolonged periods of sitting at a desk and working on a computer.
Regularly required to talk and hear.
Frequently required to sit, bend, reach, push, and pull.
Required to use hands, handle objects and paperwork.
Required to use close vision and be able to focus.
Required to refrain from personal use of technology during working hours.
Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer.
Required to lift up to 5lbs at a given time.
Must have reliable transportation and valid driver’s license.
Must be able to pass a background and drug test prior to employment.

Why Work at Bluepeak?

Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer service associate i jobs in rapid city, sd

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