Top 8 Guest service agent Jobs in Rapid City Sd

Front Desk Agent
Holiday Inn Express & Suites I-90 —Rapid City, SD
- $16 an hour
- Writing skills
- Hotel
- Travel
- Opportunities for advancement
Quick Apply
Front Desk Agent
ROI Hospitality Development —Rapid City, SD
- $16 - $17 a week
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Paid time off
Quick Apply
Front Desk Agent
Rapid City Holiday Inn Express —Rapid City, SD
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Corp Acct Regency Hotel Management —Rapid City, SD
- $16 an hour
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager
ROI Hospitality Development —Rapid City, SD
- $21 - $22 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Rapid City Best Western Ramkota Hotel —Rapid City, SD
- $45,000 - $48,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2026 April-October Seasonal Front Desk Agent
Custer State Park Resorts —Custer, SD
- $14.62 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Front desk
Quick Apply
Guest Service Agent - Baymont Keystone Near Mt. Rushmore
Presidential Hospitality —Keystone, SD
- $14 - $15 an hour
- Seasonal
- Hotel
- Organizational skills
- Computer skills
Quick Apply

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Front Desk Agent

Holiday Inn Express & Suites I-90
Rapid City, SD

Quick Apply

Job Details

$16 an hour

Benefits

Opportunities for advancement

Qualifications

Snow removal
Interior window cleaning
Customer records maintenance
Safety data sheets (SDS)
Hotel and accommodations payment processing
Cash amount verification
Confidential information handling
Operator switchboards
Hotel policy compliance
Depositing cash
Phone communication
Writing skills
Greeting customers
Cash drawer securing
Answering guest questions
Personal protective equipment (PPE) adherence
Credit card payment processing
Hotel public area cleaning
Records management
Hotel emergency procedures
Property management systems (PMS)
Hotel room cleaning
Safety equipment
Stocking
Computer skills
Telephone systems
Deposits
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Coffee machines

Full Job Description

The Front Desk Agent is responsible for providing exceptional guest service and creating a welcoming first impression for all guests at The Holiday Inn Express & Suites. This position serves as the primary point of contact for guests throughout their stay, handling reservations, check-ins, check-outs, guest inquiries, and ensuring a positive and memorable guest experience.

Compensation:

$16 hourly

Responsibilities:

Offers courteous and sincere hospitality at all times. Understands what is meant by “good guest service”. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds).
Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants, and shopping, and answers complaints or concerns by the guests.
Is part of the hotel’s security team and is responsible for immediately reporting, orally or in writing, any potential safety or security hazards to the immediate supervisor.
Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges, and any other necessary documentation.
Promotes all Company/Brand loyalty programs.
Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations.
Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a TDD (Telecommunications Device for the Deaf).
Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.
Knows room rates, locations, and furnishings of all rooms.
Knows the physical make-up and layout of the building, both interior and exterior.
Review the front desk log and record the activities of your shift in the log.
Responsible for balancing the cash drawer and shift deposit. Completes all necessary paperwork.
Reports any problems, orally or in writing, concerning the front desk, guest relations, and maintenance to the immediate supervisor daily.
Takes reservations and cancellations received over the telephone, through the front desk computer, through the mail, over the fax, and in person, and accurately inputs data in the property management system.
Is responsible for being aware of any changes in hotel operations and policies.
Locks and secures the front desk area at any time when required to leave the area (is required to take and use portable telephone for guest needs and potential emergencies).
Keeps all entrances and sidewalk areas reasonably free of snow and ice.
Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.
Delivers rollaways, cribs, and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested.
Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.
Organizes paperwork for the entire day's business. This includes the front office cash sheets, night audit reports, credit card settlement reports, guest registrations for checked-out rooms, and any miscellaneous paperwork related to the day's business.
Records and audits each guest folio and checks and verifies that all charges have been accurately recorded on each guest folio for each room rented at the hotel. These charges include and are not limited to room charges and any miscellaneous charges, such as vending revenue, meeting room revenue, pet fees, etc.
Verifies that the day's credit card settlement equals the General Manager’s property management system report and that the total credit card charges have been settled with the credit card processor.
Counts the cash on hand and verifies the accuracy of the count.
Can balance the reports and have them ready for the General Manager in a neatly assembled order.
Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash, etc.).
Makes coffee, supplies, and cleans coffee bar/great room area. Restocks and cleans pantry/suite shop if available as a guest amenity.
Helps secure guest lodging with referrals when the hotel is full.
Keeps all areas of the front desk supplied with necessary items. Reports to the immediate supervisor any supplies that are needed.
As lost and found items are turned in, records are made and placed in the proper storage area.
Cleans guest rooms, either when the hotel is full and there is a vacant room that needs to be cleaned to be sold, or when the hotel is short of housekeeping staff.
Assists with the setup of breakfast items when needed.
Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Qualifications:

Previous customer service, hospitality, retail, or front desk experience preferred.
Experience with hotel property management systems is a plus.
Ability to maintain confidentiality of guest and company information.
Excellent verbal and written communication skills.
Demonstrated ability to resolve guest concerns and provide effective solutions

About Company

Working at Holiday Inn Express & Suites I-90 is a rewarding experience, offering a supportive and team-oriented environment where employees are valued and empowered. The brand is part of IHG Hotels & Resorts, providing team members with access to global career growth opportunities, competitive benefits, and professional development programs.

Staff enjoy a positive workplace culture built on respect, inclusivity, and a shared commitment to delivering exceptional guest experiences. With a focus on work-life balance, recognition, and continuous learning, Holiday Inn Express & Suites is not just a job—it's a place to build a meaningful and lasting career in hospitality.

Quick Apply

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guest service agent jobs in rapid city sd

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Office Manager

Front Office Manager

2026 April-October Seasonal Front Desk Agent

Guest Service Agent - Baymont Keystone Near Mt. Rushmore

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